Kitchener Ford

dedicated service Came in with an issue of a door latch that was related to a recall done previously at a different dealer. they worked with me and the other dealer to Came in with an issue of a door latch that was related to a recall done previously at a different dealer. they worked with me and the other dealer to come up with a solution and were able to communicate the issue better than I could. Appreciate the dedication More

Understanding and helpful Friendly, helpful and efficient -- couldn't have been better. Great service from start to finish! I feel very confident about my vehicle purchase. Friendly, helpful and efficient -- couldn't have been better. Great service from start to finish! I feel very confident about my vehicle purchase. I wouldn't hesitate to recommend sales rep, Jackson. More

Service was prompt, polite, and precise...Unfortunately Service was prompt, polite, and precise... Unfortunately the nitrogen tire fill device was out of commission or the proper technician was unavailable Service was prompt, polite, and precise... Unfortunately the nitrogen tire fill device was out of commission or the proper technician was unavailable to finish off the requested list, but otherwise was a pleasant wait in their comfy waiting room Also the setup and pull in area for vehicles for drop off and pickup was very cool, especially in this miserable weather More

Amazing sales man. Didn’t try pushing me into a vehicle I didn’t want. Made sure I got what I wanted and finance was great. Made my payment where I wanted it and explained everything. Recommending Kitchene didn’t want. Made sure I got what I wanted and finance was great. Made my payment where I wanted it and explained everything. Recommending Kitchener ford to everyone More

Terrible. Took in my F150 for the door latch recall. 1st time I closed it the next day it would not latch. This is the 3rd time I’ve brought a vehicle in to be repaired and it was not done properly. 1st time I closed it the next day it would not latch. This is the 3rd time I’ve brought a vehicle in to be repaired and it was not done properly. Love my truck but a terrible service department More

Bad Sales Experience Worst sales experience ever. I called ahead to confirm a vehicle was available at dealership to see,Once I was assured it was there I booked a specifi Worst sales experience ever. I called ahead to confirm a vehicle was available at dealership to see,Once I was assured it was there I booked a specific appointment with sales rep for exact time for the next day.I arrived to find out sales person was in a training meeting. Got the shuffle around and then once outside the vehicle wouldn't even start. Mistakes happen but this just kept snowballing into complete lack of reliability. More

My experience was great..very informative and all my questions and than some where answered. Attention to detail was exceptional. Employees went above and beyond questions and than some where answered. Attention to detail was exceptional. Employees went above and beyond More

Bryan is always able to find me the exact vehicle I am looking for at a fair price even when he has to import it. looking for at a fair price even when he has to import it. More

Service was quick and courteous. The service centre was able to accommodate me even though I missed the scheduled appointment. Shuttle service driver was friendly. able to accommodate me even though I missed the scheduled appointment. Shuttle service driver was friendly. More

I can’t express enough on how wonderful I was treated !!! Keep up the amazing job you guys are doing this will a long ways !! I will tell everyone about Ford 😉😉 Keep up the amazing job you guys are doing this will a long ways !! I will tell everyone about Ford 😉😉 More