Kitchener Chrysler Jeep Ram

Wendell Motors Service department should be avoided. As soon as there is a problem, customer service is nonexistent nothing but delay and deny. About a week and a half after getting an oil change, I found soon as there is a problem, customer service is nonexistent nothing but delay and deny. About a week and a half after getting an oil change, I found out my Engine Cover was missing since my last visit. After contacting Mike the first time, I was advised me they would look in to it. I reached out 2 weeks later again, also mentioned they would ask the tech that worked on my vehicle. I must have called about 4 times till I had come in once again to the service department to have some other warranty work; I was told to call the Chrysler Customer relations line because they wouldn't replace it.... So I called and I got a case number but I was told I'd have to settle this with the owner of the dealership because it’s privately. Mr. Hendry just stated because of the timing he his opinion was that they didn't lose my part. I myself work in Customer Service/Customer support, when a problem arises this is when customer service comes in to play, and Wendell’s customer service is non-existent. Go get your vehicle serviced elsewhere these folks seem friendly but don't really care about their customers...After 4 hours of waiting for an oil change that should take 30 mins and returning my vehicle with missing parts? Do I really have to check for missing parts after getting serviced? I'm truly frustrated! One possitive came out of this, I now perform all the basic maintenance on my own vehicle because I really can't trust these Service departments anymore. More

My overall experience at the Wendell Motor dealership was great because I had a great team to work with. Derek was very friendly, helpful and informative with all the Ram trucks which led me to purchase a tr great because I had a great team to work with. Derek was very friendly, helpful and informative with all the Ram trucks which led me to purchase a truck myself. He showed me the ropes on looking to into building and purchasing a new vehicle, as well as other previously owned options. I couldn't have asked for a better consultant. Thank you More

We were very pleased with how knowledgable Mark is about the 200Ltd that we purchased. He was forthrght, prepared, and professional. He made certain that all of our questions were answered even going to th the 200Ltd that we purchased. He was forthrght, prepared, and professional. He made certain that all of our questions were answered even going to the extent of having other staff members address some of the concerns. His follow-up call was also appreciated and his availability offer for after the purchase provides a sense of security that we have made the right decision. He along with Jeannine, made our purchase experience a pleasant one. We would definitely buy another vehicle from him. We also appreciated the friendliness and professionalism of other staff members whom we met while we were there. More

My experience was quite enjoiable each of the people mentioned was friendly and knoleledgeable.Mark was a good guy and we had some good times discussing the van but also other things.Lee and Peter gav mentioned was friendly and knoleledgeable.Mark was a good guy and we had some good times discussing the van but also other things.Lee and Peter gave me some of their valuable time and knoledge. All in all so far I like the vehicle and it is what I had in mind when I decided to purchase it. Thanks Dr.Pinchas(Peter) Schacham More

We walked into Wendells on a Thursday afternoon and drove away with our new vehicle on Friday afternoon. Everything went very smooth dealing with Wes. We would definitely buy another vehicle at this location away with our new vehicle on Friday afternoon. Everything went very smooth dealing with Wes. We would definitely buy another vehicle at this location. More

Derek was very good to work with - we pretty much knew what we wanted -he was very helpful in pointing out all the features and why they would work for us . He was not pushy and gave us time to explore v what we wanted -he was very helpful in pointing out all the features and why they would work for us . He was not pushy and gave us time to explore vehicle without feeling pressured. More

as a frist time buyer, the experiance was wounderful. Dave was very understanding about what i was looking for in a jeep. They always welcomed me with a simle and a friendly happy greatting.There was som Dave was very understanding about what i was looking for in a jeep. They always welcomed me with a simle and a friendly happy greatting.There was some detailing issues but over all the jeep looked really nice. More

This was the 4th vehicle we have purchased from Wendell's and we have had a good experience with every purchase. Everyone from Reception, Management, Sales, Service and Credit dept have always been Wendell's and we have had a good experience with every purchase. Everyone from Reception, Management, Sales, Service and Credit dept have always been very friendly when we have been at the dealership. We totally appreciate the service Wes has given us, helping us pick the right vehicle for us at this time. We were not expecting on replacing our 2000 vehicle for a couple of months however Wes found us an affordable 1 owner low mileage 2008 Sebring and reduced the price to fit into our current budget. Wendell's was only only one of many dealerships we checked for vehicles however we ended up at Wendell's because we trust Wes's honestly and professionalism and we are very pleased with our latest purchase. Thanks Craig & Cathy Straus More

I was very comfortable dealing with Mark and he guided towards the right vehicle for me. I will definitely tell others about my experience at your dealership. Thank you. towards the right vehicle for me. I will definitely tell others about my experience at your dealership. Thank you. More

From the moment we walked into the parking lot we were greeted with friendliness and courtesy. Derek was very informative and treated us like family. We feel as though we made an excellent decision to cho greeted with friendliness and courtesy. Derek was very informative and treated us like family. We feel as though we made an excellent decision to choose Wendell Motors are glad we got to meet Derek. He is one of a kind and is definitely an asset to the dealership. He made sure that everything was in excellent condition before selling us our Journey. Thank you Derek for the great experience, we will definitely recommend him to anyone we know! More