Buy a LEMON known as the AUDI Q5 or just an AUDI Q5 with a HUGE DESIGN FLAW then look no further? AUDI KINGSTON has a car for you. You may want to read this first.
We purchased a brand new 2018 Q5 in January 2019 and had problems right from the start. Monday, April 22, 2019, the car was at the shop once again. The initial assessment of the left rear trunk trim was removed to access all wiring and module. What was found? “Heavy wiring corrosion at 2 comfort plugs with broken wiring” and “no area of leak possible but there is a significant amount of water in the right lower bulkhead area. Sound absorbent mat saturated” After further diagnostics 4 days later, after we complained to AUDI Canada it was determined the only area of water ingress is through the passive vent. We were asked if we took the car through a car wash? Why yes, yes we did. ONCE
When you drive this car in the rain or in the winter months, as we did from January 11, 2019, to April 22, 2019, the snow/rain would come through this vent and on the wires. The damage was excessive with 31 wires having to be replaced. I call this a huge design flaw but not AUDI Kingston. They felt it could be “rodent” damage. We demanded our money back right from the start. There is NO way to permanently fix this problem!
Well dealing with Jenn Durant the General Manager is a joke. Her condescending attitude was beyond despicable. She didn’t or wouldn’t deal with this issue. She would NOT buy her own car back!!! In her mind, this was not a design flaw. We talked to other mechanics and other dealerships and they all held the same opinion. This was a design flaw. Then here comes their solution. Corwin Sabourin, the Sales Manager offered us a 2019 Q5, fewer options for an additional $8,900.00. This was their ONLY solution. It’s bad enough that we purchased this AUDI in the first place but telling us the only fix is to BUY a more expensive car was incomprehensible to us. So here we are without our brand new car going on to the second week with no end in sight, to be told they were too busy because other people had appointments that took priority over us. We had a loaner car and they weren’t charging us the usual $40.00/day so what were we complaining about???
In the end, we were told that the damage was caused by us taking our BRAND new AUDI Q5 through the car wash and that WAS NOT covered under Warranty!!!! Our only recourse was to threaten legal. Then Jenn Durant decided she’d get involved. In good faith, AUDI Kingston would pay 20% of the bill and AUDI Canada would pay 80%. The total bill was $4,639.89. UNBELIEVABLE!! We were told that Jenn wanted this on the invoice because if this went legal, she didn’t want to be on the hook for all the legal fees. AUDI Canada would have to take responsibility for it as well. I wanted this “arrangement” on the invoice as well as what caused the water damage. It is noted on the invoice “The entry of water into the right lower bulkhead area is a result of a high-pressure water stream having contact with the underside of vehicle”. I also wanted it noted on the invoice that this FIX was to OEM standards. I found it extremely concerning that their Assistant Service Manager, Nicole Norman had to google what O.E.M. stood for. I will leave you with this.
A=Absolutely the WORST
If I could post the pictures I would. Feel free to look on AUDI Kingston's web page.