It's not surprising their average is only 3.7* because that is all they're worth. I'm on my third Audi and know exactly how my buying experience should be. Here's why they're only worth a 3.7 or below, even a 3. I actually contacted them before, as they sell VWs as well, and was looking for a Jetta, and their prices seems higher than the average dealership. They wouldn't budge on the prices and would give me all kinds of reason as to why it's a good price there. Anyway, after I changed my mind about what vehicle I wanted, I re-contacted them, among other dealers, and started chatting with Brandon, later on finding that he's probably the youngest salesperson I've ever bought a car from, probably 23-25. Anyway, over the phone and email he seemed ok, lied that the car only needed a trim piece to pass the CPO program, later on to find out there was a whole litany of things. Anyway, I arrived at the dealership, money order in hand, to do a test drive and buy the car. Brandon, in person, is very snooty and condescending. He thinks he knows about cars and talks down when he realizes you know more than him or do not like something about the car you're buying, or the simple fact that you caught him lying. The reason they're only a 3.7 or a 3 is because they chintz on refurbishing a car, a CPO at that, should I elected to go that route. Instead of changing all the rusty rotors, they machined them, leaving all kinds of rust on them, and only changed the pads. The car had some scratches that could've been buffed out, they didn't. The interior, thank God was ok, that's about it. If they were a reputable dealership, the car would've been reconditioned properly. Thank God I had bigger plans for it, and was ok with it as is. They did give me the option to walk away from the deal if I didn't want it, but I took it because there weren't many A3s in the trim I wanted anywhere close, so I was a bit stuck and didn't want to wait. Nevertheless, I want you to know what to expect when buying a used car, even CPO, from Kingston Audi. NOt much, just cut corners. I've bought an A3 in the States from an Audi dealer, picked it up at 9 pm at night, that's when I made it there from the airport, in almost darkness as the dealership was closed and the salesperson did everything in the car, didn't really see it outside. Next morning, spotless as described. That is the difference ... and it wasn't the first car bought in that condition sight unseen. Not so much in Canada where dishonesty prevails. Too bad the $ isn't at par as I wouldn't buy a car here because of principle.