I had an electronic issue with a 2015 Forte EX.
Issue: while playing my apple ipod, the media option on radio just stopped working and became nonexistent. Nothing. Dead.
Went there, replace the radio with a new one.
Same issue came back...
Went back, replace the radio one more time.
Surprise, issue came back.
They removed the fuse, reset the "computer" in the radio.....
Never truly solve the problem...
Twice, they gave me a "courtoisie", a crapy 2009 automatic kia spectra which is without any doubt not equivalent to a brand new Forte EX.
After the 4th time i called and put my calm and patience aside and told them i will return the car and asked them to simply give me back my 2010 Dodge Journey i exchanged.
Surprisingly, after 4 months, within 8hours after i yelled at them, they hid behind Kia Canada's owner's book that says the radio may not work properly while reading a music player device.
They are the worst, big time and will never step a foot in there again.
Even Kia Canada did not do a thing to help.
I suggested them to install the radio from the 2013 Hyundai Elantra that i had and never gave me a problem.... They never even replayed.
STAY AWAY FROM KIA CANADA AND KIA DE LASALLE.