Kelowna BMW

Misleading sales team I went to buy back my Calgary leased BMW at Kelowna showroom in July. Over all experience with the sales manager was highly unsatisfactory. Worst pa I went to buy back my Calgary leased BMW at Kelowna showroom in July. Over all experience with the sales manager was highly unsatisfactory. Worst part was, he used Calgary license plate frame which covered the 'registration year' sticker. On inquiring his response was BC cops will not object. But I was pulled a side by a cope. It is highly disappointing to see them misleading to save $4 worth of frame while we buy $50K worth of vehicle. More

BMW X5 Although the X5 was a great car, we had a bit of a lemon. However, we were able to work towards a resolution with Kelowna BMW. Although the X5 was a great car, we had a bit of a lemon. However, we were able to work towards a resolution with Kelowna BMW. More

Good customer service experience We recently purchased a BMW station wagon and were extremely happy with dealing with Morgan. He got us a good deal and extras included with the purch We recently purchased a BMW station wagon and were extremely happy with dealing with Morgan. He got us a good deal and extras included with the purchase. Definitely went that extra mile especially when it came to getting the tiny dome on windows. Definitely reccomend this dealership. More

Outstanding! Let me share my experience with Kelowna BMW, you won’t believe it? I retired last year and had always wanted to own a BMW X5. Never could afford a Let me share my experience with Kelowna BMW, you won’t believe it? I retired last year and had always wanted to own a BMW X5. Never could afford a new one so I did my research and checked out a 2012 X5 35i M sport with 96,000kms. that they had on the lot. Car was all I hoped it would be and I fell in love with it. It was my retirement gift to me. My salesman was “Joshua Meier” was straight up with me and it felt like I was talking with a good neighbor over the fence. Took it home over night and the next day spoke with Sales Manager: “David Stratton.” I mentioned a concern I had regarding a possible exhaust problem with the car, which was tested and found to be intermittent. Problem was repaired on their nickel. Thanks Dave. Bought the car late January this year for $30,000.00 taxes in. Took it on it’s first long trip to Nanaimo just before the July long weekend this year. Trip down was a pleasure, great driving experience. On the way home on the connector I lost power going up a hill at 130 kph and to my great surprise I noted the engine had shut off and the transmission was in neutral. Fortunately I was able to coast into the truck brake check stop area above Brenda Mines hill. Put the car in park and hit the start button. Smoke began to pour out from under the hood. Smelled like an electrical fire. Great! In the middle of nowhere, no cell phone. Another story. Got car towed to Kelowna BMW and they had a look. Phone call next day from BMW Service Advisor: “Nick Crowder” advising the engine had a catastrophic internal mechanical failure and had seized. Tough call. My options at the moment were: $30.000.00 for a new engine, $18,000.00 for used engine with 88,000kms from who knows where or sell it for scrap $6,000.00. I was physically sick about it! Went down to Kelowna BMW the next day to speak with David looking for advice on any other options to sell the car? Dave was genuinely concerned about my situation and offered me some suggestions. Left message for Service Manager: “ Rob Blackwell” to call me. Rob called me the next day and indicated he was aware of my situation and would make a: “Good Will Warranty” application on my behalf to BMW North America. (I was of course without any warranty having expired long ago.) He was, I believed, sincerely sympathetic to the mess I was in, cautioned me that he could not make any promises, but would give it try. Rob would get back to me within 3 days with an answer, either way. 3 days later I was advised by Nick that BMW had approved the application!! The engine would be replaced with a brand new one from BMW at no cost me, parts and labour included! CAN YOU BELIEVE THAT!!!!!!! I picked it up yesterday. Wow!! In a day and age where it seems car dealers do their best to avoid warranty coverage with the old: “you’re a day late and dollar short” attitude, I can only say that the people at Kelowna BMW really do care and they stand behind their product line, including pre-owned. As you can image I am very grateful, words fail me. Thanks to everyone at Kelowna BMW who were involved. Thanks "Barry Lachuk" (the mechanic in the shop) and BMWNA. To those of you thinking about a BMW……… would you consider buying a car from this dealer? Sincerely, Kurt Szalla More

GREAT PEOPLE Morgan Ellis has been amazing once again and has made another long term customer. He made buying another new vehicle, MBW X1, so interesting and eas Morgan Ellis has been amazing once again and has made another long term customer. He made buying another new vehicle, MBW X1, so interesting and easy. The service has always been great, quick and friendly. The new car is an absolute dream to drive. Sandra & John More

New car purchase from out of Kelowna Great experience purchasing a new vehicle. Customer service from Morgan Ellis was outstanding. He bent over backwards to make our experience a good Great experience purchasing a new vehicle. Customer service from Morgan Ellis was outstanding. He bent over backwards to make our experience a good one. Very much appreciated and impressed. More

Great service! Went into Kelowna BMW in a panic today and received the best customer service from Russell and Rob. They were able to get me in to get our car fixed e Went into Kelowna BMW in a panic today and received the best customer service from Russell and Rob. They were able to get me in to get our car fixed even though it was the Canada Day long weekend. These two guys worked together even though they were in different departments. Way to go guys. Two thumbs up! More

Terrible Sales Experience with Management Manager/owner arrogant and demeaning. Not forthcoming in terms. Doc fee is ridiculous. Morgan (sales) was professional/tried hard but overall experie Manager/owner arrogant and demeaning. Not forthcoming in terms. Doc fee is ridiculous. Morgan (sales) was professional/tried hard but overall experience left us disappointed. More

Amazing service I've purchased my second car from Evan Cross and couldn't be happier with the service. Evan has always been attentive, knowledgable and makes the whol I've purchased my second car from Evan Cross and couldn't be happier with the service. Evan has always been attentive, knowledgable and makes the whole buying a car process easy and comfortable. I would highly recommended Kelowna BMW and Evan to anyone. More

Great experience. Morgan Ellis really knows his stuff. I just purchased my sixth BMW, this one from Morgan at Kelowna BMW. Morgan was very attentive and really knows the products he sells. From there, had I just purchased my sixth BMW, this one from Morgan at Kelowna BMW. Morgan was very attentive and really knows the products he sells. From there, had a great experience with the business office then on to the service department. Very happy with the level of service I had. Would definitely recommend. BMW Canada should be very pleased. More