Kamloops Honda

The negligence of this shop almost caused an accident on the highway for myself and my kids. We noticed a weird grinding noise while driving, when turning and accelerating and decelerating. We had asked i the highway for myself and my kids. We noticed a weird grinding noise while driving, when turning and accelerating and decelerating. We had asked if it was covered under warranty and they had said it depended on the repair. If it wasn’t covered or nothing was found we would pay for the diagnostic. We also had a service done later and asked them to check for the same thing. They assessed it and told us they gave it a thorough look through and a test drive. They said there was no sound or grinding they could hear or feel. They said they tightened a couple things. I got in the SUV and immediately could still feel/hear the issue though it seemed a tad better. My husband tried it out too and went back in the shop and said it was still there. They assured him that any sound we thought we could hear/feel was a regular noise. We went home and eventually called back. We were told vehicles make noises and to rest assured they checked anything it could be and there is no issue. They made us feel incompetent. At the service, they still said there were no issues. Again, telling us there was nothing to hear or feel. We called in once or twice more and were told said they can check again but we are on the hook for paying when there is no actual issue. Most driving has been in town. While driving on the highway, we had a dangerous wobble but there was no where to get work done. I had it happen enough times to know it wasn’t the road conditions but had no safe places to stay/get reception for 100km or so. I figured my wheel alignment wasn’t right and took it in to KalTire. They checked the alignment and also found we had a control arm issue. They fixed it an the issues we noticed when we took it to Honda were also foxed. They said it can be called a death wobble because it can jerk you to the side and then back again which can be incredibly dangerous at high speeds. I contacted Honda and spoke with the service manager Tyson. He basically said there is no way they could have predicted this was an issue when I brought it in. He maintains there was no way for them to know there was an issue. When I asked Tyson how they checked for the control arm he sidestepped the question, Kal Tire says their protocol allows for everything to dangle which is how they found the issue and most shops won’t do this. Tyson refuses to acknowledge my concerns as real concerns and says that because it was months between my concerns and getting the vehicle actually fixed there was nothing wrong with the vehicle especially. I asked him if my concerns in the beginning could indicate a lower control arm issue or not. He eventually conceded that they can indicate a lower control arm but isn’t necessarily the issue. This shop put my family at risk. More

I was approached by internet sales man Landon. made an offer on truck but requested I bring it to him for test drive. I obliged and bought truck to him. He did not have the integrity to so much made an offer on truck but requested I bring it to him for test drive. I obliged and bought truck to him. He did not have the integrity to so much as call again. Tells me he is operating within the guide lines of a Dishonest and person of no credit at all. Most likely a bannister policy as I have dealing with them before. More

Thank You Kamloops Honda and Don Fleming. Fair and Honest ,Would strongly recommend this dealership ,Would strongly recommend this dealership More

Have to give a huge shout out to the Service Centre and the Manager, Tyson Schwarz who managed to get me in for a service without an appointment. In the middle of a blizzard of medical appointments for my the Manager, Tyson Schwarz who managed to get me in for a service without an appointment. In the middle of a blizzard of medical appointments for my sister, including several in Kelowna and they just said I had enough on my plate and they would get me in that day. Only had to wait an hour and a half - one less thing to worry about in weeks of worries. Thank you so much. More

I would have to say my experience was extremely disappointing with the service I received from this dealership. I experienced an issue that I brought multiple times to the dealership that the servi disappointing with the service I received from this dealership. I experienced an issue that I brought multiple times to the dealership that the service department couldn't recreate and said it would be one of three things. I was told they couldn't do anything about the sound, as they weren't 100% sure what the problem was. Even though a bulletin had been posted from Honda Canada on the issue. The service manager assured me not to worry as it was still in warranty and would look after me when the problem got worse. My concern was the warranty would expire, and I would be left with the bill so he assured me that after the warranty expired I would be looked after. I am now 15,000 km out of warranty and am left with the bill. When I challenged them on charging me for the repair, the owner said, since I had my oil changed somewhere else there was nothing she could do. Seems like a weak reason to get out of supporting a customer by using warranty-approved oil changes from somewhere else as a scapegoat. The fact that the majority of the negative reviews are unanswered shows the lack of concern for dissatisfied customers who received a disappointing experience at this dealership. I always try and support local businesses but I would make the trip to another Honda dealership if you are looking for a good customer service experience. More

BIG KUDOS TO THE KAMLOOPS HONDA SERVICE DEPARTMENT. We arrived in a panic at 2:45 Sat, my granddaughters car was not working properly and she had a drivers test scheduled for Monday (they take months to g arrived in a panic at 2:45 Sat, my granddaughters car was not working properly and she had a drivers test scheduled for Monday (they take months to get). The Service Department had it fixed and back on the road in 2 hours......still time to practice Sat. evening and Sunday. Thank you so much!!! More

Had a great purchase experience!! Don and Jeff made it easy. I will definitely recommend Kamloops Honda to my family and friends.Hassle free purchase ! easy. I will definitely recommend Kamloops Honda to my family and friends.Hassle free purchase ! More

I was looking for a specific Honda CRV for under $20000 and lower mileage. I left my name and number and Troy call after a few weeks to say he may have the right vehicle. We negotiated a deal and took it h and lower mileage. I left my name and number and Troy call after a few weeks to say he may have the right vehicle. We negotiated a deal and took it home that day. Thanks Troy for making things easy and low pressure More

Kamloops Honda has given up excellent service over the past four years but after purchasing a $30,000 vehicle they didn’t even throw in a set of floor mats , the wife and were greatly disappointed and may past four years but after purchasing a $30,000 vehicle they didn’t even throw in a set of floor mats , the wife and were greatly disappointed and may review alternative dealerships when considering another vehicle More

New CRV deal I traded in my older Civic fro a new CRV, because I already own a Honda, I was given a great cash incentive from Honda and the dealer plus I saved 1.5 I traded in my older Civic fro a new CRV, because I already own a Honda, I was given a great cash incentive from Honda and the dealer plus I saved 1.5 % off Honda best interest rate.The insurance girl was nice too More