K-W Mitsubishi

DON’T WASTE YOUR TIME HERE. Worst experience. I will never recommend this dealership to anyone I know. Started with an appointment with Sales, arrived at time but I had to wait Worst experience. I will never recommend this dealership to anyone I know. Started with an appointment with Sales, arrived at time but I had to wait for more than 30 minutes to meet the sales lady. Since it’s my first car and I am new to Canada, my loan application was rejected (which is something I understand) so they asked for a co-signer, and even though it is not easy to find a co-signer when you’re a newcomer, I managed to find one. However, when I sent my co-signer documents to the sales lady, she just kept on telling me that since your application was refused previously she can’t start the application again without the approval of (Michael). I don’t who is this Michael, but this doesn’t make any sense from a customer point of view. What’s more, the lack of customer service experience these people have is something I have never seem before. Customer’s satisfaction is not something they are investing in. I wanted an Outlander so badly, and will try to find it in any other Mitsubishi dealership, but if they are the only dealership having stock now, I would rather change to any other vehicle than trying to deal with them again. More

Can't be trusted. I got them to do some brake work when the car needed a recall, for convieniance. They made a mess of the installation which my mechanic needed to clean up. They also insisted I had to r the car needed a recall, for convieniance. They made a mess of the installation which my mechanic needed to clean up. They also insisted I had to replace e-brake cables, which would have been costly. They just needed an adjustment. I will only go back to them for recalls and warrenty work, but even then would be nervous about them touching my car. More