Johnston Chrysler Dodge Jeep Fiat

Satisfied customer I purchased 2 cars from Johnston Chrysler in Hamilton (a Dodge Caravan and a Dodge Journey). In both cases, Melissa Johnson was my sales person. I w I purchased 2 cars from Johnston Chrysler in Hamilton (a Dodge Caravan and a Dodge Journey). In both cases, Melissa Johnson was my sales person. I was very pleased with Melissa's friendly customer service and the dealership's frequent follow ups. Melissa was very patient during my assessment and gave me all the information I needed to make the right decision. After purchasing my first car in March 2015, I brought in my father in November 2015 who decided to purchase a Dodge Journey 2016. One reason I recommended Johnston Chrysler to my father is because of the positive experience I had with this dealership and with Ms. M. Johnson in particular. I will definitely consider them again when I decide to renew my car in the future. More

Great customer experience I have given this review because I had a really good experience. I had purchased a 2015 dodge journey and my sales associate Melissa was awesome, sh I have given this review because I had a really good experience. I had purchased a 2015 dodge journey and my sales associate Melissa was awesome, she went above and beyond to make this experience memorable. Thank you very much!!!!!!!! More

Melissa was great. My husband and I bought a van from this dealership and Im very greatful for the help thru the process. Melissa explained everything from top to bottom My husband and I bought a van from this dealership and Im very greatful for the help thru the process. Melissa explained everything from top to bottom, and spoke with us like real people instead of treating us like a fake sales person does. She asked the right questions to find what we need, and what fits our family, not just what she can sell us. If you are thinking about buying a car, go to Johnson Chrysler on Stonechurch and Upper James and ask for Melissa More

New car fromJohnston Chrysler We recently bought a Jeep Patriot and the salesperson was Lauren Kim, she is very knowledgeable and patient with us. Any question we ask for the deta We recently bought a Jeep Patriot and the salesperson was Lauren Kim, she is very knowledgeable and patient with us. Any question we ask for the details for the car we were looking for. .Even when there was a lot of frustration from upper management I think his name was Sandy, try to forget ,it he was rude and no compassion. Lauren is so persuasive to make this deal happen, if not for her , I was willing to go to other dealership to buy. She is a valuable employee for your company and you should hire more like her, Good Luck, Lauren you are an extraordinary person to put up with me and you did it with flying colours YES, I will recommend this dealership if Lauren is the salesperson Thanks a lot Josefina More

New purchase I just purchased a new Jeep from this dealership. The sales person was Chris Bourque who was more than helpful throughout the process and I was treat I just purchased a new Jeep from this dealership. The sales person was Chris Bourque who was more than helpful throughout the process and I was treated royally by all I encountered including Bruno the sales manager. Explanation of the available additionals was given by Wendy MacCabe and she too was very helpful and informative. I was pleased with the overall encounter. Roy C. More

Poor service If i could turn back the clock i would have never dealt with this dealership . Buyers be ware ..... I see many poor reviews i should have loo If i could turn back the clock i would have never dealt with this dealership . Buyers be ware ..... I see many poor reviews i should have looked ahead and saved myself a lot of trouble . More

Poor customer service, very lengthy process Sales staff felt inexperienced, was always about whats the right price, would not take our feedback. Could not deliver on our expectations and we lat Sales staff felt inexperienced, was always about whats the right price, would not take our feedback. Could not deliver on our expectations and we later found out their prices were much higher than others. They did something funny with the finances respective to our trade in which had us paying more than we should have. More

Poor customer relations Buying my vehicle was the easy part. Having an issue followed up on or being treated with respect and courtesy was another. Found the employee to be Buying my vehicle was the easy part. Having an issue followed up on or being treated with respect and courtesy was another. Found the employee to be condescending, rude, sexist and arrogant. When I voiced my displeasure was told they would stop working on my vehicle if I didnt 'get more bees with honey'. The sale from Linda was more than fine at least she was friendly. More

Quick service on short notice. I am required to store my car for winter. The week I chose turned out to be the busiest week for my regular dealership I went to two others and foun I am required to store my car for winter. The week I chose turned out to be the busiest week for my regular dealership I went to two others and found that they too were completely booked. Contacted Johnston service desk and was told I could come in right away. They were friendly and very quick to service my vehicle. I want to thank them all for a great job done. Very satisfied and would recommend them to all. More

Unfortunate service, price gouging, repeated visits, problem Overcharging for diagnostics, repeated visits to fix the same problem which never fully got fixed, and rookie errors resulting in 4 trips to the shop Overcharging for diagnostics, repeated visits to fix the same problem which never fully got fixed, and rookie errors resulting in 4 trips to the shop in 7 days left me completely unimpressed. This bad service finally came to a head to the point of my wife wanting a car from a different company. We are so elated to be gone from Chrysler/Jeep/Dodge. I would recommend you stay clear of this dealership's shop. Wish I could recommend an alternative, but the other Chrysler dealership's shop in the area had our GPS go "missing" during a routine maintenance appointment... More