John Bear Pontiac Buick Cadillac Ltd

Continued disappointment Dealership threw out the wrong set of tires during seasonal tire change, then made me buy new tires and proceeded to tell me it was my fault. When che Dealership threw out the wrong set of tires during seasonal tire change, then made me buy new tires and proceeded to tell me it was my fault. When checking their system they had record of me having 4 summer tires during the winter change and then this summer when I came back they said I only have 2 summer tires. I decided to give them the benefit of the doubt and ordered a new key from them and the buttons are wearing on my current key. It has been several weeks and when calling to ask about the status of the key they said it was never ordered and to check at another dealership who has some in stock. Finally, the woman who makes appointment books be earlier then the garage opens and I sit in the waiting room for half an hour before the mechanics even get to the shop. I would not recommend as every time I go there I am upset, frustrated, and disappointed. More

Do not buy or have service done at this dealership You will wait..be over charged and honestly other than Carmen and Dave is sales you can not trust or rely on anyone at this dealership, I now do all m You will wait..be over charged and honestly other than Carmen and Dave is sales you can not trust or rely on anyone at this dealership, I now do all my service at Legget in Burlington and most of the time they give me a free car for the day. DO NOT USE John Bear More

Sean Smart-General Service Manager made our experience great We had an unexpected break down while in Hamilton (out of town) and needed to get back in a rushed manner. Sean made sure it all got done for us and g We had an unexpected break down while in Hamilton (out of town) and needed to get back in a rushed manner. Sean made sure it all got done for us and gave great service. More

Short sighted New Car Manager Tried to buy a Chevrolet Bolt on Saturday, they would not waive the $399.99 Administration fee. On a 50K vehicle, this was short-sighted and frustrati Tried to buy a Chevrolet Bolt on Saturday, they would not waive the $399.99 Administration fee. On a 50K vehicle, this was short-sighted and frustrating. This would have been my eighth new GM vehicle. I was told this fee was non-negotiable, so I walked away. Shame on you Bob, new car sales manager, you lost a present and future customer. More

Repairs to a nagging rattling problem First time customer. After several tries at another location to repair a rattle problem I tried John Bear. Right from the start Sean, the service man First time customer. After several tries at another location to repair a rattle problem I tried John Bear. Right from the start Sean, the service manager took a deep interest in solving the problem. Went on a test drive with him and Allan, the service technician and within two minutes they both diagnosed the problem. Car repaired within the hour. Running smoothly for the first time in a year and a half. I was impressed with the knowledge, care , courtesy, friendliness and efficiency with all staff but especially Sean and Allan. With my experience today I would certainly go again and would recommend John Bear to others. More

Buy somewhere else Bought a brand new truck here, everything went fairly decent. Two months later I get a call saying if I don't get it in for a tire rotation I could vo Bought a brand new truck here, everything went fairly decent. Two months later I get a call saying if I don't get it in for a tire rotation I could void my warranty. They gave me a service schedule that was completely different then GM Canada's service schedule in the cars manual. It is a complete bull, and I feel bad for anyone they are tricking into following their inflated service programs. I now service my vehicle elsewhere, trust me people look in your cars manual to determine necessary warranty service work, these people are liars!!!!!!!!!! More

Great Service Was helped very much with my new to me car purchase. The salesman was very helpful and made a great cup of cuppicino (sorry for spelling) Was helped very much with my new to me car purchase. The salesman was very helpful and made a great cup of cuppicino (sorry for spelling) More

Stressful unsafe terrible..Steer clear I brought my car in because it was staggering when I placed my foot on the gas.After four days I received a call stating diagnostic and repairs were c I brought my car in because it was staggering when I placed my foot on the gas.After four days I received a call stating diagnostic and repairs were complete.They choose to change all warranty parts bill me 2917000.Upon driving the car right after pick up realised the existing problem of car staggering still exist. Car was towed back to dealership .I received 3 more diagnostic over 3 days one for 450.00 then they tried to haggle with me for 250.00 as a offer then when I asked further questions I was told that the real problem was later found which would cost 1200 plus tax. I ask for a meeting with service manager who tried to sell me the story of all the repairs while existing condition still has not been diagnose. Inappropriate actions by service manager threw my invoice back at me with a bunch of insults hurdles at me.Anger towards me at not choosing to get the vehicle fit for the further 1200,threatened to be charged for having the car for being on the lot.Service manager close the door in my face.while hurling insults. Worse service .Coupled with sexism and racism.. More

The worst Costmer services They don't know how to tread there costmers and they lie about there warnty I bought new 2016 chave Malibu and something happen to it I went to fix it They don't know how to tread there costmers and they lie about there warnty I bought new 2016 chave Malibu and something happen to it I went to fix it for me and the didn't they told me we don't give warnty and I have my car fixed at somewhere eles this company is the worst one I have ever seen .... even they told me u wanna talk to the vp of the place I was like ok they called him and he said I can't what a bad costmer servise !!!!!!! More

Excellent service I just bought a Chevy Cruz Ltz rs. I bought it from glen from used cars sales. Had a great experience. Glen did everything that he said he was going t I just bought a Chevy Cruz Ltz rs. I bought it from glen from used cars sales. Had a great experience. Glen did everything that he said he was going to do. David in the finance department went over the top to help me get the best deal. Very satisfied with johnbear. More