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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,566 Reviews
Call Service Center (678) 735-4758

2,566 Reviews of Jim Ellis Chevrolet - Service Center

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May 05, 2024

Very good service nice to customer. Fast service explain very well to customer. Very professional sale person. More

by David Barrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Jim Ellis Chevrolet responded

Thank you, David, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

Helpful
May 05, 2024

didn’t repair my sensor on my driver side, when i dropped off my truck for oil change. More

by albert-wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudine Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Jim Ellis Chevrolet responded

Albert, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com. We'd love to get to the bottom of this and turn things around for you.

May 08, 2024 -

Jim Ellis Chevrolet responded

Albert, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (678) 585-2314 to discuss your concerns, as your satisfaction is of utmost importance to us.

Helpful
May 03, 2024

Compared to the Chevrolet Dealer in Alpharetta, Vladimir and JimEllis are a 15 on a scale of 10. They worked me into the schedule on short notice, honored the timeframe they quoted, did a great job and even More

by peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Vladimir and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Helpful
May 02, 2024

I am not satisfied with your service department they over charge for oil change that’s not good More

by KAMAL1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fair
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Chevrolet responded

Kamal, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Helpful
May 01, 2024

Love them they are the best they care about the customer I will keep doing business with them. More

by eric.len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Chevrolet responded

Eric, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Helpful
April 27, 2024

Professional and courteous. Very responsive to helping the customer. A very positive experience. Would gladly do business with again! More

by Ed B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
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Apr 29, 2024 -

Jim Ellis Chevrolet responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Helpful
April 25, 2024

They got me a Uber to work and back, Which made it very convenient, but the oil change still took a while. More

by jonathanstegall520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with anyone listed.
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Apr 28, 2024 -

Jim Ellis Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Helpful
April 24, 2024

Vladimir’s professionalism and service is top notch. He is the reason I keep coming to Jim Ellis to service my car More

by cxmorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with Vladimir here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Helpful
April 24, 2024

Great and exceptional service! Enjoyed the experience. No other words needed at the present time… More

by FJPAINE2
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchely Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

Helpful
April 20, 2024

Service Agent was courteous and professional. Called me as promised to keep me updated. While I was disappointed that the service department was about a week behind, they informed me upfront of More

by darrell_cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Darrell, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

Helpful
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