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JP Motors - Service Centre

Burlington, ON

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3 Reviews

3 Reviews of JP Motors - Service Centre

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October 16, 2014

"Warranty service - great experience"

- Sig Petri

We bought a used 2009 Chrysler Sebring from JP Motors It came with a one month 1,500km bumper to bumper warranty. The air conditioner didn't work and it was fixed quickly and efficiently. Service was punctual and friendly. I would definitely deal with these guys again.

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Recommend Dealer
Yes
Employees Worked With
JP Motors service, Service Department
June 05, 2014

"Buy somewhere else!!!"

- Brae1976

Everyone is nice and friendly until you have a problem! Ryan is a cocky and rude... and fogets that news travels fast! Over all terrible costomer service. I will not be a repeat buyer from this sham!!! Buyer beware!

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Recommend Dealer
No
Employees Worked With
Ryan
June 06, 2013

"The Service staff was reluctant to assist me with my..."

- blkmgc

The Service staff was reluctant to assist me with my warranty problem. I had to insist on bringing the car for them to look at and was told they couldn't repair until the next day due to delivery of parts. I brought the car back 7:30am the next morning as directed by the service manager. I told the staff, both Rob and Nicole that I would wait, since I had to get out of town that afternoon for an important meeting. My car was taken in for the repairs at 8:00am and completed at 11:00am. The car sat in the lot until 11:30am when it was taken down for an alignment due to the repairs performed. This is where I have the issue with courtesy from the staff. My car did not return until 4:00pm that afternoon!!!! 5 hours after the repairs were completed. Not once did the staff offer any information without me first going and asking why so long! I had to ask several times with no acceptable answer! Neither Rob or Nicole said they were sorry for the long delays throughout the entire time!!! I ended up sitting in the service waiting area for 8 1/2 hours, missed my meeting and had to pay for some of the repair costs that I believe should have been covered by the warranty! The attitude of the staff was totally unacceptable throughout the entire day!!!

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Recommend Dealer
No
Employees Worked With
Rob and Nicole
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