JP Motors

What you buy is what you get I had went to JP to look at a few weeks ago. It was a bit slushy out and the salesman was reluctant to let me take the car for a test drive but seeing I had went to JP to look at a few weeks ago. It was a bit slushy out and the salesman was reluctant to let me take the car for a test drive but seeing as how I had just driven from Toronto I insisted. Being as how this was the 2nd manual car I have driven, 1st being an old 99 Mazda protege. I was unsure of what to look for as far as the clutch went. The car drove fine aside from some shaky gear changes. I passed it off as me just being rusty and unfamiliar with the car. After a small drive around the block we talked numbers. I slept on the decision for the night and decided to go back and purchase the vehicle. I was sold on, what they call call a 30 day mechanical warranty. Which is supposed to cover Engine, Air conditioning, Suspension and Drivetrain. I figured if anything was wrong it should be easily covered under this warranty and it put my mind a bit at ease over the decision. Heres where things get fun.... For starters it took about a week for my car to be ready for pickup. Being as how this is a big dealer and I purchased this $8000 car from there "value lot" I figured I was just a low priority customer and didn't put up a stink. After finally picking up the car and driving home and to work the next day it was apparent there was an issue. The clutch would pop out very fast making smooth shifting under regular driving impossible. I had my mechanic test drive the vehicle and he said indeed there was a clutch issue. We had also noticed the rear brakes were so hot to the point I burned myself touching the rotor. Come to find out the rear driver calliper was seized. The warranty said nothing about brakes so bit the bullet and paid $500 for new rear callipers, i decided to pick my battles and have them address the real issue here, THE CLUTCH. I took in in that Thursday (6 days after pick up) and asked them to look at the clutch, i was told a simple clutch adjustment has fixed the issue and was given my car back the next day. I drove the car for another few days and it was obvious the problem was not fixed and aside from that my front brakes were beginning to make noise. I took the vehicle to a transmission shop to get a proper diagnosis and was told the flywheel had most likely blown a spring. I got a written estimate for $1800 and said I would speak with JP and see what they can do for me. I made an appointment for a road test and was told "the car is a little jerky but its an old car and cant expect it to be perfect" then I was told I would have to speak with a service manager who was conveniently out at the time. I called and left him a message and waited until the next morning at about 10 when I called again with no answer. Again I left a message. After waiting once again I decided to call customer care and see if they could put me in contact with the sales manager. I finally received a call back and was told that the faulty clutch was not covered under the warranty and that I cant expect the clutch to be like it was brand new. I said I really don't need to to be brand new but the issue needs to be addressed before it causes more damage. Then I was also told my squeaky brakes are due to the "new pads" that need to be broken in. Im not a mechanic but I know new brakes should stop making noise after about a day of driving. In a nut shell I was told they would not fix the issue and that I was on my own. For such a big company it would cost them next to nothing to fix this and make me a happy customer. Instead I'm going to have to pay out of pocket to insure the vehicle operates properly. If you are buying a vehicle from here I wouldn't recommend any of the warranty packages or other things they will try and sell you at the end of your transaction. They didn't help me out at all More

Made the process painless. Offered a fair value for the trade-in and everything was completed in a professional timely manner. Didn't feel like a typical car dealer, no sketch Offered a fair value for the trade-in and everything was completed in a professional timely manner. Didn't feel like a typical car dealer, no sketchy sales people. More

great service bill was very helpful with my purchase and went the extra mile to help me complete the deal.very quick to return calls and make me happy. and david w bill was very helpful with my purchase and went the extra mile to help me complete the deal.very quick to return calls and make me happy. and david went out of his way to try and accomadate my needs. thanks again More

The Extra Mile my experience with Ed was first rate, after explaining my situation with my car in the shop for 3 days Ed brought the car i was interested in to my ho my experience with Ed was first rate, after explaining my situation with my car in the shop for 3 days Ed brought the car i was interested in to my home so i could test drive it, couldnt ask for much more than that, drove it back to the dealer and wrote it up. Fast and friendly for the second Nissan Altima i have bought from JP Motors. More

Excellent experience JP Motors made the experience of purchasing a vehicle easy and stress free. Both Connie and Brian were friendly and accommodating and treated us like JP Motors made the experience of purchasing a vehicle easy and stress free. Both Connie and Brian were friendly and accommodating and treated us like family!!! We will definitely purchase from JP Motors again! More

Greate First Time Car Buying Expereince I was a little intimidated about purchasing my first vehicle, and having been to several dealerships who were rather aggressive, JP motors made the re I was a little intimidated about purchasing my first vehicle, and having been to several dealerships who were rather aggressive, JP motors made the rest of my experience a great one. I was never pressured to purchase additional features or options, and all my questions were answered right away and clearly. I would definitely recommend JP motors to anyone looking to purchase a car, whether it be their first or last car. Amazing service and the friendliest people! More

Elena was great Elena helped me out looking for a good reliable car to fit my needs. She wasn't pressuring and let me make the decisions. Was in and out and got posse Elena helped me out looking for a good reliable car to fit my needs. She wasn't pressuring and let me make the decisions. Was in and out and got possession in no time at all. Fair and honest. Exactly how it should be. More

Absolutely amazing service This was my 3rd experience with JP Motors. Dave was absolutely amazing. Not pushy at all. Very knowledgeable! It was a stressful week in my life a This was my 3rd experience with JP Motors. Dave was absolutely amazing. Not pushy at all. Very knowledgeable! It was a stressful week in my life and Dave made it so much easier. Then off to finance ... Nick was incredible and funny. Made the whole experience actually enjoyable. I would highly recommend contacting Dave to show you the vehicles you're interested in. More

Great Service! My experience at JP Motors was great. I had a car in a week. Eric helped me make a good decision and Nicholas really know his stuff. Nicholas is a bus My experience at JP Motors was great. I had a car in a week. Eric helped me make a good decision and Nicholas really know his stuff. Nicholas is a busy guy but still managed to make you feel special. More

Excellent experience Jp motors was great, lots of selections of cars and great prices. Sascha was very good to deal with, and they had the car ready to pick up in a week Jp motors was great, lots of selections of cars and great prices. Sascha was very good to deal with, and they had the car ready to pick up in a week with registration complete. All around good experience, we will be back. More