Veterans Alert – I was looking to upgrade my car. This dealer, Indian Head Chrysler, had a car I was interested in. After several days of negotiating, we arrived at a mutually agreeable price. We arrived at a mutually agreeable trade-in value. But before a deal was signed, they added $400 in fees (which I apparently misinterpreted when the sales person earlier said they would be included in the purchase price) and refused to give me the $500 discount for military veterans they advertise on their website, which I saw only the day before. The sales person said, “The deal is done. Negotiations are over. I can’t [or won’t] reopen them. I don’t ask every customer if they are a veteran.” Yes, negotiations are over. I left without buying the car, more on principle than on cost. Pity they did not acknowledge or understand that fact, particularly for a customer who has purchased 3 vehicles from them in the past, a veteran in more than just the military sense.