I was just at Infiniti Laval today, and I had the worst experience of my life. I would to say that MR. Jocelyn Ouellet, the salesperson at Infiniti laval, is the most unprofessional person I have ever met.
I cannot believe that there is such a salesperson in the ranks of Infiniti, given the everybody else is so professional and courteous.
Mr. Ouellet did not only call me a liar to my face, he also tried to kick me out of the dealership. And all that because he did not believe the price I got with another dealership. When he saw me, because of my normal attire, he immediately assumed a defensive stance and believed that I could not, or deserve not to drive an Infiniti. After he got off the phone with his manager, he came to me, agitated, by writing numbers on a pad, pointing and speaking at high volume, showing me that it is impossible to get a car at the price I mentioned, that I am lying to him. He even dared me to show him that I could buy an Infiniti, saying that he will be looking closely as he can see it from his system. Calling me once more a liar, and showed me the door immediately.
Worst of all, after I showed him proof that indeed, I was not lying, he would not believe me and tried to kick me out of the dealership.
He even discriminated against my father, a Canadian citizen, for not speaking French. This matter shall be an official complaint at Commission des droits de la person et des droits de la jeuness as he refused to serve my father because he could not communicate in French, and discriminated against him for communicating in Chinese with me.
During the brief meeting of 30 minutes, he was rude and impolite, and most importantly unprofessional on more than one occasion. This reflected really badly on Infiniti, a brand which I really love.
I think that anybody who walks into Infiniti Laval deserves a better service than this, and this level of unprofessionalism will reflect really badly on Infiniti, as a brand.
Please do note that I bought the car I wanted, at Spinelli. I was definitively ready to make a deal tonight, but because of Mr. Ouellet's unprofessionalism, I finally decided to take my purchase elsewhere even though your manager did secure a better price for me.