Deceptive dealer, buyer beware. I purchased a used BMW 128i at full asking price. The car had a cracked windshield, inoperable turn signal and a few other issues I won't go into here. The dealer was to fix the windshield and the turn signal as they are safety issues. An inoperable turn signal is considered a ticketable safety issue.
I go to pick up the car 2 days later and the windshield is changed, but the turn signal is still inoperable. The dealer says they will need to change the headlamp as changing the bulb (lol) did not work. I was told I'd get a call within a couple of days once the parts arrived.
No response, so I call back after a week, and after a few reachouts to a manager am told it's too expensive and they won't change the broken part. It is $2700 from BMW. I explain we have not only a sales agreement, but this is a safety issue which must be sorted by them.
After much back and forth, including 6 trips I had to take to Autohaus, they take the car to their own shadetree mechanic(s) over the course of 3 months. Each time the "mechanic" swaps a bulb, changes part of a housing, even makes finger adjustments right in front of me etc and each time it blows out within a few days of use. Autohaus said they would change the headlamp but please give their "special" mechanics one last chance. So I tried to be understanding and patient. At one point they agreed to swap in a headlamp from another 1 series they had in the lot. The shadetree mechanic didn't disconnect the battery while working on my car and fried another module on it 10 minutes into the job, rendering half my dash and electronic functions inoperable. Luckily Autohaus had to send the car to BMW to fix that and they did. However they still refused to fix the turn signal and started to ignore me, wouldn't return calls and all that fun stuff despite my incredible patience with them.
Around 5 months after the purchase (yes, I was that patient) I finally filed a complaint with the MVSABC and they got involved. In the end the dealer bought the car back, but in the 5 months I had spent over $1000 myself on repairs the car needed (which were not safety issues) and they refused to reimburse this.
The worst part is they 100% KNEW about the headlamp issue and what it would cost to fix. They are DECEPTIVE; it was not accidental. When I felt they were being fishy, I went over to BMW and saw the headlamp was listed as faulty on their paperwork for a couple years. Autohaus bought the car with the issue perfectly documented and claimed it was just a bulb. They seem to specialize in older BMWs so they know them inside out (including costs of parts and common issues).
In the end the manager Bruce Lam who had repeatedly said he would take care of it, they would get another headlamp if they couldn't fix it, apologize profusely etc etc actually raised his voice and angrily said I am trying to extort money out of them. The owner herself was rude, and knew exactly what happened but chose to do the wrong thing instead of having the headlamp changed. That this dealership would play all these games, and waste all this time for a $2,700 headlamp is telling of the quality they are providing. Don't be fooled by the fancy cars on the lot. Those are most likely personal cars of them and their friends kept on the business name for tax savings. These guys are the classic slick used car salesman that didn't evolve past the 90s.