Honda of Thornhill

Changed my review to one star, very misleading advertising, i drive honda civic coupe 2018, a representative of Honda sisley called me on the phone and told me that honda is looking for 2017,2018 advertising, i drive honda civic coupe 2018, a representative of Honda sisley called me on the phone and told me that honda is looking for 2017,2018 cars under lease contract to sell as used and wiling to offer 2020 Honda civic under smaller percentage and 1500 dollars in rebates, i asked her if i qualify for this promotion because i only have the lease for a year and a half, she said if i call you than yes, i told her i drive a coupe and asked if i can get a civic coupe in exchange she said yes. I thought its a great deal and drived to the dealership. When i arrived i waited for 3 hours to find out that all that the representative told me on the phone was only for the civic sedan and the coupe is not included, it was very misleading and false advertising, i am really disappointed and wasted all this time for nothing, will never pick up the calls from Honda sisley and will never return to this branch again. Your team is awful if they dont know whats going on with their promotions and misleading customers to arrive to the branch! More

2016 Odysey van. Brand new Odyssey Touring Van. From the first day I have issues with loosing air in all four tires. Many visit for that reason. The changed two sensor Brand new Odyssey Touring Van. From the first day I have issues with loosing air in all four tires. Many visit for that reason. The changed two sensors fist, then two more but it is the same. I did all the services recommended. I give up. What I have to do more? Please advise. Thanks. Dinos More

New car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car. More

Terible experience Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offer Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offered but they don't provide the proper services at all. Every time that their technician touch my car some sensor doesn't work properly, it is not trustable place. The service manager, Antony, is very rude and impolite with no respect to the customer, it is very embarrassing to talk to him, he insulted me and shout at me for the reasonable request of services that I had already paid for, I wished I have never purchased my car from Sisley Honda to be tied with this dealership for my car services. Vida More

Very bad dealership tried to upsell me with oil change, removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. More

WORST DEALERSHIP - BE AWARE Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant manager. Acts like he his general manager)). This guy is so unprofessional (shady). More

100 plus stars! M. Krupat dealt with resolving the issue. I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to res I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to resolve the issue a good test drive was done to make sure that indeed a change was my only solution. I look forward to dealing with Sisley Honda for years to come. Great team Thank you a happy customer. More

Worst dealership out there This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to re This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to remedy the situation, and their shuttle drivers talk on their personal cell phones all the while weaving aggressively through lanes. On top of that, they know they’re in the wrong, because the service manager sends me an email as soon as I leave a Google review, asking what they can do to get me to change or remove the review. And instead of offering anything, the General Manager leaves a reply saying that it was my fault, and saying everything they did had a reason. But failed to address the key things- they lied straight to my face and don’t respect my time. I went to the dealership at least 5 times in a week to deal with something that could have been fixed in 15 minutes. More

Terrible customer service Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of re Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of respect that should be granted to customers. If you make a deposit and the deal doesn't go through, your money will be held hostage until suitable for Sisley Honda to release. I would strongly recommend you look elsewhere where you can at the very least be treated with professionalism & respect. More

GREAT PARTS DEPARTMENT SERVICE I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their part I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their parts manager DOUG SANGUINE not to worry it was cancelled. I explained what my problem was . Doug told me to bring my car in and they would have a look. I went in on a Saturday am and the parts fella working was GREAT. he came out looked and had two techs come over and it was fixed. Thank You Doug and Thank you to your Saturday fella and the two techs. GREAT SERVICE OVERALL. 5 STAR SERVICE!!! More