Honda of Thornhill

I do not recommend buying a car from Honda Sisley. I do not recommend buying a car from Honda Sisley. They are not professional. Extremely Poor customer service. They are giving misleading inform I do not recommend buying a car from Honda Sisley. They are not professional. Extremely Poor customer service. They are giving misleading information and lying to their customers. Treating their customers like criminals. They don't care about their customers they only care about the money. Especially the sales manager RYAN JIA and MIKE KRUPAT. I had the worst experience ever buying a car from them that I ended up not getting. I went there to buy a car and I signed a contract and gave a $1000 deposit. Then not even 24h past and I decided that I wanted to change my mind and buy an Acura instead because I already had owned a Honda and wanted a switch up. So early in the morning I sent an email to the sales manager and left a voicemail to the sales guy saying that I changed my mind and I would like my deposit back and cancel the deal. Later that morning I went to Acura and my family and I liked their car better so I explained to them that I had signed a contract with Honda but I don't want their car anymore so I am going to cancel it and Acura said that is not a problem you should be able to cancel the deal and get your deposit back. Then Honda called me while I was at the Acura dealership and they told me I can not cancel it so the same day I left Acura to go to the Honda dealership do speak with them. As I was speaking to MIKE he told me in a rude and as a laughing matter that I could not cancel the deal and he congratulated me saying that I have bought 2 cars. I was very furious as I am explaining in a very serious matter he is taking this as a joke which made me more upset. Two days later I went to see RYAN and he told me the same thing and forcing me to buy the car. He was threatening and treating me like I am a criminal saying that I can not be at the dealership and I can't talk to the general manager. He was acting as if I have no right to be there when I actually do because they have my money. He wouldn't let me go upstairs and speak to the general manager he threatened me and told me that If I didn't leave he would call the police. And shortly after the police came and told me that I was trespassing their property. How would I be trespassing their property if this is business and they have my money? I was so upset and agitated I was forced to leave the store and I have never had an issue like this before. How could they treat their customers like a criminal? I was shocked. In the end, Honda Canada solved my issue and cancelled the deal but they still never gave me back my deposit. I am writing this so that this does not happen to anyone else please everyone always double-checks and ask what you are signing and ask the customer loyalty if you are ever buying a car from them. More

Changed my review to one star, very misleading advertising, i drive honda civic coupe 2018, a representative of Honda sisley called me on the phone and told me that honda is looking for 2017,2018 advertising, i drive honda civic coupe 2018, a representative of Honda sisley called me on the phone and told me that honda is looking for 2017,2018 cars under lease contract to sell as used and wiling to offer 2020 Honda civic under smaller percentage and 1500 dollars in rebates, i asked her if i qualify for this promotion because i only have the lease for a year and a half, she said if i call you than yes, i told her i drive a coupe and asked if i can get a civic coupe in exchange she said yes. I thought its a great deal and drived to the dealership. When i arrived i waited for 3 hours to find out that all that the representative told me on the phone was only for the civic sedan and the coupe is not included, it was very misleading and false advertising, i am really disappointed and wasted all this time for nothing, will never pick up the calls from Honda sisley and will never return to this branch again. Your team is awful if they dont know whats going on with their promotions and misleading customers to arrive to the branch! More

2016 Odysey van. Brand new Odyssey Touring Van. From the first day I have issues with loosing air in all four tires. Many visit for that reason. The changed two sensor Brand new Odyssey Touring Van. From the first day I have issues with loosing air in all four tires. Many visit for that reason. The changed two sensors fist, then two more but it is the same. I did all the services recommended. I give up. What I have to do more? Please advise. Thanks. Dinos More

New car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car I was very well attended by the seller Hector and I am happy with the purchase of the new car.They worked very fast in approving and releasing the car. More

Terible experience Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offer Each time that I need car services, I have a terrible experience with this dealership, they overcharged and tricked me by the packages that they offered but they don't provide the proper services at all. Every time that their technician touch my car some sensor doesn't work properly, it is not trustable place. The service manager, Antony, is very rude and impolite with no respect to the customer, it is very embarrassing to talk to him, he insulted me and shout at me for the reasonable request of services that I had already paid for, I wished I have never purchased my car from Sisley Honda to be tied with this dealership for my car services. Vida More

Very bad dealership tried to upsell me with oil change, removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. removed dashcam from power source and damaged my vehicle.Do not take your vehicle there they are very shady and dishonest people. More

WORST DEALERSHIP - BE AWARE Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant manager. Acts like he his general manager)). This guy is so unprofessional (shady). More

100 plus stars! M. Krupat dealt with resolving the issue. I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to res I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to resolve the issue a good test drive was done to make sure that indeed a change was my only solution. I look forward to dealing with Sisley Honda for years to come. Great team Thank you a happy customer. More

Worst dealership out there This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to re This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to remedy the situation, and their shuttle drivers talk on their personal cell phones all the while weaving aggressively through lanes. On top of that, they know they’re in the wrong, because the service manager sends me an email as soon as I leave a Google review, asking what they can do to get me to change or remove the review. And instead of offering anything, the General Manager leaves a reply saying that it was my fault, and saying everything they did had a reason. But failed to address the key things- they lied straight to my face and don’t respect my time. I went to the dealership at least 5 times in a week to deal with something that could have been fixed in 15 minutes. More

Terrible customer service Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of re Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of respect that should be granted to customers. If you make a deposit and the deal doesn't go through, your money will be held hostage until suitable for Sisley Honda to release. I would strongly recommend you look elsewhere where you can at the very least be treated with professionalism & respect. More