Honda of Thornhill

Excellent service I had good experience when I bought my 2012 CR-V here. I am satisfied with the customer service. The staffs were very friendly, knowledgeable, and hel I had good experience when I bought my 2012 CR-V here. I am satisfied with the customer service. The staffs were very friendly, knowledgeable, and helpful. The quality of the vehicle was good. Even I found a problem after picking up, they fixed it after negotiation. I very appreciate their treating me with honesty and truthfulness on this problem. More

Do NOT buy a used car from Sisley I bought a used car there and was assured the car was in perfect condition and never in an accident. Now selling the car other Honda dealerships tell I bought a used car there and was assured the car was in perfect condition and never in an accident. Now selling the car other Honda dealerships tell me the whole front of the car has been painted and the dealership should have told me and I can take them to court for this. Now selling the car I get a lot less money offered as morally they would all tell their potential customers and people would be willing to buy the car for less money because of it. I only wish Sisley would have been so morally correct. They also sold me a rust module for $1,000 that the car did not need. The other dealerships called this borderline fraud! More

PLease never go to this dealership they will rob you. Worst experience of my life. Promised too many things before signing the contract , harrased too much after that even I left my earnest money. Please Worst experience of my life. Promised too many things before signing the contract , harrased too much after that even I left my earnest money. Please dont do bussiness with them. More

never again This dealership offered my a 20 dollar discount on the mail, but when the service was done the service advisor totally ignored it saying that the offe This dealership offered my a 20 dollar discount on the mail, but when the service was done the service advisor totally ignored it saying that the offer is only for service higher than certain amount but when I was booking my appointment I got the estimated price with the 20 $ discount More

Go somewhere else I have never encountered such dishonest and incompetent sales staff. I would never recommend this dealership. They sold me a car without confirming t I have never encountered such dishonest and incompetent sales staff. I would never recommend this dealership. They sold me a car without confirming that it was in stock and I was left without a vehicle (old or new). Fortunately, I got my deposit back and went out and bought a Toyota. While I think Honda makes great cars, If you want to buy one, go somewhere else. More

Seevice have had a good experience with the person i deal with always fair and friendly and accomodating - been going there for 23 years now and bought my fir have had a good experience with the person i deal with always fair and friendly and accomodating - been going there for 23 years now and bought my first car there! More

Never deal with Sisley! I have recently purchased a 2006 Honda Accord from Honda Sisley Dealership in Thornhill, ON. When I was shown this vehicle, I noticed that the tires w I have recently purchased a 2006 Honda Accord from Honda Sisley Dealership in Thornhill, ON. When I was shown this vehicle, I noticed that the tires were partly deflated, and the rims were in bad condition, with the Aluminum corroded. By the way In Canada I bought 5 cars but Sisley is something special !!! When I inquired about these issues, I was advised that the mechanics at Honda Sisley will take care of “everything”. I was also informed that the car passed all inspections and tests and had undergone all essential vehicle services at Sisley. When I requested to view the vehicle history, or Carproof Report, as well as service and maintenance records, the salesperson and her manager both refused. I was told that the Dealership had a policy whereby they do not provide this information. They advised that I will receive “everything” when I purchase the vehicle. I had trusted them, and gave them a down-payment of $500. Afterwards, I was given a Vehicle Safety Report, which stated that there are problems with the wheels. Following numerous phone calls and emails, I was told that everything has been fixed and that the vehicle was ready for pickup. I came to pick up the vehicle, and paid the total owing for the vehicle in full (around 10.200 Cad total price), but was still not issued the Vehicle History, or an updated Vehicle Safety Report. Two weeks later, while driving on the Highway, the vehicle did not respond well to the steering wheel. I checked the vehicle, and observed that the front left tire was deflated, with the gauge showing 22 PSI. I checked, and had not observed any nails in the tires. I contacted the Dealership, but they refused to address the issue and claimed it to be my responsibility. I then came in to speak with General Manager John Yu, who had ordered to fix the LEFT front rim, and Sisley Mechanic said the problem was in the rim. After the LEFT wheel was fixed, I inquired as to the other 3 wheels, but was rudely turned away, even though I explained that there are clear safety issues with this vehicle. More

I went into the dealership with the intention to test drive & learn about vehicle. All was well until I started asking for a quote to take with me. Jack took his time to the manager to secure me a quote. drive & learn about vehicle. All was well until I started asking for a quote to take with me. Jack took his time to the manager to secure me a quote. Once it was given to me, I questioned some numbers, and mentioned that competitors had better financing rates, and that the this was above the online MRSP. I have done my research prior to this visit, and I am well aware of the pricing around this vehicle. My experience plummeted after that - he was rude, pushy, and very adamant that since I should buy today. He mentioned that he spent on this time with me, and since I enjoyed the test drive, there is nothing stopping me from purchasing. I calmly informed him, again, that my intention was not to buy, but to test drive and consider the different cars. He became further agitated when I refused to mentioned the other brands that I had in mind, and wanted answers in comparison. At this point, I got the impression that he was in fight mode, and it irritated me alot. He continued to be obnoxious, even when I had stood up and started to leave. He called his manager, informing him of the situation, with a smug look that left me wondering HOW he became a car salesperson. All in all, I had a terrible experience. The reception was nice, the manager, George, that came to diffuse the situation was nice, but I am NOT EVER heading back to this dealership. More