Honda of Thornhill

Amazing 👍🏻👍🏻👍🏻 Everytime we visit we have great satisfaction and even after we got our car for long time my adviser always there to help us. Shes really good in her Everytime we visit we have great satisfaction and even after we got our car for long time my adviser always there to help us. Shes really good in her costumer👍🏻 More

Ordering incorrect part, not even willing to compensate First of all, I will NEVER EVER go back here it was the worst customer service I have ever experienced in my life. Few days ago I went to the serv First of all, I will NEVER EVER go back here it was the worst customer service I have ever experienced in my life. Few days ago I went to the service centre because my trunk door wasn't opening. The trunk door wouldnt open automatically nor manually, so i was unable to use my trunk at all for about 7 days. When I first dropped in they told me my warranty would cover the cost of fixing the trunk door, and diagnosis itself took 3 hours. On the next visit (which was the visit that I made because they called me and told me that the part they needed was in), I waited for more than an hour only to hear that they ordered the wrong part and they just told me to go back. I run my own business so time is really literally gold for me, so for them to have just wasted my time like that I was extremely upset. When I told the representative that I was upset that I had to waste my time here due to their mistake they asked me how they can compensate me. So I told them I would like to have more mileage on my car and they said they will definitely take this into consideration and let me know the next time I have to come in when they got the right part for my car. Few days later they called me in to get my car fixed (for real this time). I went in only to be told by the field manager (his name was Michael Lopez - Who was the same person that promised me that he will take my request into consideration regarding the mileage) that I was verbally "abusing" their employee and he was bluntly refusing to compensate me in any way. Like WHAT? What kind of customer service is this? YOU ARE THE ONE WHO MADE A MISTAKE IN THE BEGINNING AND as a customer I have every right to voice my concerns and let you know how you can improve for your own good. I guess Honda employees think that whatever bad happens they have to blame their customers and tell them that they are "abusing" their employees and not even look back on how they could improve on their behaviour and their service. The overall operation of the centre was extremely unorganized too. Even today the representative working there was a prime example of the miscommunication among themselves (she told me to just take back my car even though my car was still not fixed.) Also when I came back for the second time which was today they didn't even bother looking into my previous files and they thought that I was coming in for maintenance and not to fix my car so I had to explain everything from the beginning. You guys seriously need to look into how you can improve communication among your own staff and how you can better treat customers the way they're supposed to be treated. You guys wasted so much of my time here and I can't run my business until I have my car. Once I have my car fixed I am never ever ever ever coming back to the centre for the TERRIBLE service. WARNING to everyone who owns a Honda car: do not go to this Honda Sisley at Steeles Ave., West Centre EVER for your own sake. More

Already had 2 cars with them and WILL NOT GO BACK for 3rd I've had 2 lease with them, thinking of another vehicle from Honda brand and went back. My regular salesman tried to help me on a good deal or maybe n I've had 2 lease with them, thinking of another vehicle from Honda brand and went back. My regular salesman tried to help me on a good deal or maybe not, fleet manager didn't even bother to try meet in the middle with the pricing. Can't do it was the answer and sent me home after making me wait long hours. And I know they have taken enough profit from past 2 vehicles. I will get the next Honda from some other dealership. More

Don't buy any car, Worst Dealership Never ever buy a car from this dealership. I bought lot of new car in my lifetime, never had such a bad experience buying a new car. First time when Never ever buy a car from this dealership. I bought lot of new car in my lifetime, never had such a bad experience buying a new car. First time when I come to shop all the sales persons have been busy they toke me cell number, waited for 20 minutes and left the place no body ever called me, it's close to my home so I come again. On second visit a purchased a car, sales person is very nice before the buy, after you buy the car not friendly at all, and always busy no time for the customer, the same store with the rest of the people in this dealership everybody is busy no time for customers, if you call takes forever to get answered and if you leave a message nobody will call you back. They give me a feeling that they care only about the money that they want you to pay. I just don't understand HONDA CANADA doesn't read this feedback, it they would read it, maybe they will close the dealership or make drastic changes More

Very Bad Dealership Visited the place to purchase a Honda Odyssey with my husband, explained all a long to the sales rep. Mr. Shayan Ahadi that we are sincere buyers, ple Visited the place to purchase a Honda Odyssey with my husband, explained all a long to the sales rep. Mr. Shayan Ahadi that we are sincere buyers, please don't try to trick us into anything, just be honest with us and the purchase will happen. We did not even need any financing, however unfortunately Mr. Shayan along with his fellow manager Mr. Victor Mohammadi still used the old sleazy ways some dealers to this day do to make a sales. He wanted our credit card from the beginning as he put it "simply just to have it". We tried to explain to him once we agree on the price we have no problem giving out our credit card and putting down a payment, however he won't have it, he said "we are not committed". I mean why would anyone want to give their credit card if the purchase is not finalized, if we are not happy with the pricing what is the point of having our credit card, unless you want to hook and force us to make the purchase. Crookery won't work. We will alert other potential buyers to be aware. It's not 1980's anymore we can leave reviews good or bad and pass on the information. I hope one day the car sales people and dealerships also get a proper governing body like Real Estate Council Of Ontario for real estate agents to stop this fraudulent ways of dealing with buyers. What happened to honesty and integrity?!. More

Worst Honda Dealership This is the worst Honda dealership in Toronto. don't trust what they said 1. Deposit is negociable , they usually ask for like $1000, you can give This is the worst Honda dealership in Toronto. don't trust what they said 1. Deposit is negociable , they usually ask for like $1000, you can give them $200, they will take it 2. sales person said deliver free nitrogen fill, free tire installation . they can't deliver these services. BS 3. Sales said we have best financial manager can prove you 100%, and they fail to deliver BS 4. Trust me, everything they said to you, you have to think twice. 5. you can a finance deal on Honda Civic like 290 a month, they will say 305 a month at the beginning. 6. go to a better dealership. More

this place is AAA I have gone to sisley for three yrs now,i have never have been to a better dealership, they are prof, prompt,skilled pleasent kind the best of the b I have gone to sisley for three yrs now,i have never have been to a better dealership, they are prof, prompt,skilled pleasent kind the best of the best More

Parts Sales Division A guy named Lloyd has excellent customer service and knowledgeable person regarding my purchased of brake pads and rotors for my CRV. When my mechanic A guy named Lloyd has excellent customer service and knowledgeable person regarding my purchased of brake pads and rotors for my CRV. When my mechanic installed them and everything went well and no issues at all. I'm so happy with my purchased at Sisley and most of all the excellent customer service that I got. Tnx Lloyd . More

Good price, bad customer service I bought a used car from Sisley for Honda today - here are the pros and cons of my experience: PROS - Best price I could find on a used Honda O I bought a used car from Sisley for Honda today - here are the pros and cons of my experience: PROS - Best price I could find on a used Honda Odyssey (2-3k less than comparable models elsewhere) - The car came with new tires and brakes CONS - Salesperson was 20 minutes late on the day of vehicle pick up - The car's interior was still dirty upon pick up, contrary to the agreed upon interior detailing that was to be done - Car mats were originally ordered, but the order was canceled a day later (they weren't built into the price). Initially the salesman said that that was fine. On the day of pick up however, the car mats were still installed in spite of my request and I was made to pay for them - Not one apology was offered for any of the above, much less any attempt made to remedy any of them All in all, good price, bad customer service. I will be taking my business elsewhere next time I purchase a vehicle. More

Incompetent Terrible at diagnosing issues and when advising them, they supposedly repair it - only to have me come back another time to have it repaired again. I' Terrible at diagnosing issues and when advising them, they supposedly repair it - only to have me come back another time to have it repaired again. I've gone to this dealership so many times it's absolutely ridiculous. My first problem started back in May 2015 when I advised them of unreasonable high gas consumption rate to the point that I would get approximately 300 km on a full tank for combined driving, regardless of whether it was summer or winter. They stated that everything was normal and blamed it on driving patterns. I come back in July (2015) and complain again and they stated they found no issues. I come back in May 2016 and complain yet again about the fuel consumption and they supposedly ran some tests that came negative again. I complain about the brakes again and they state the brakes are good. I come back in Aug 2016 and complain once again about the fuel consumption and they again state no issues, I complain about the brakes and they had to replace the calipers/pads/rotars. I go there yet again in Dec 2016 and complain once again and they claim to do a full check on it. I have all my gas receipts and proving how often I have to refuel. My consumption has gotten worse. The "ECO" button is useless. My brakes are now making noises again. I checked with a former Honda lead mechanic and said that they probably didn't check the fuel injection and reset the computer - both are major components at potentially resolving my never ending issue with the gas consumption. I have spent thousands of dollars paying for gas, and I have spent a lot of money for service that is continually sub-par. I have left my vehicle multiple times for extended stays and no one has actually driven it to the point that the gas is at halfway where it significantly deteriorates (this was mentioned to them as well). I most certainly was sold a lemon car (we bought a new Honda Civic 2013). I'm pretty close to going to another mechanic have them fix the problem and then when it resolves our consumption issues, I will simply take this to all the news sources since they feed on these kinds of stories. More