Honda of Thornhill

Wish there was a zero star option for this shady dealership First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CR First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CRV, and had to wait around for an hr before being serviced, even though there were sales standing around not serving anyone. I think this was a sales tactic, to make us wait and be anxious to dive into a deal. The sales person that was finally assigned to us was nice and genuine enough, we actually felt bad for him by the end of the visit because we thought that he was a decent person put into a tough situation, with the ridiculous protocols from the manager which he obviously didn't agree with but had to follow. After our test drive we sat down to speak about the pricing, he eventually asked us for a price we'd be comfortable with, and said he'll speak to his manager about it, so we did. But then he asked for our credit card, and immediately raised a huge red flag. We obviously said no way, and asked why he needed our credit card to ask his manager's approval for the price we had given, and he told us that this was their protocol. We reasoned for a few minutes, and he went on speaking to his manager about the price without the credit card, few minutes later, his manager returned to his desk with him. Right away we got the sleazy salesman vibe from him, the manager asked us, "if I agree with this price right now, will you make the purchase today?" To which we replied no, because we had told our sales person multiple times that this was our first stop and will be seeing other models as well. So the manager very rudely replied "so why'd you make an offer then?!?" ... and that set our fire off. We were pissed for multiple reasons, the rudeness was not even the biggest issue. We saw, very clearly that this was his tactic, to pressure you and intimidate you into signing the papers and handing over your credit card, which unfortunately works on a lot of people. And when we fought back and questioned his actions and accusations of us making an offer, when we've only given a number because we were ASKED to give a price we'd be comfortable with, he realized that his tactics weren't working on me, and left with his tail between his legs. After the manager left the scene, we calmed down and spoke to the salesperson again, and this was when we felt bad and thanked him for his time and efforts, but Sisley is, and will not be getting any business from us. I 100% do NOT recommend this dealership. More

Nice customer service warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going t warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going to do with my car clearly and helped me with the shuttle services. More

An Extremely Stressful and Exhausting Experience As a warning to car buyers, I am sharing my extremely stressful experience with Sisley Honda when I purchased my 2018 Honda CRV. I hope reading this w As a warning to car buyers, I am sharing my extremely stressful experience with Sisley Honda when I purchased my 2018 Honda CRV. I hope reading this will help others avoid this unpleasant experience when buying a new car. As a walk-in customer, I was introduced by one of Sisley's greeters to salesperson David Yulo. After test-driving a CRV demo, we started negotiations on the sales price. He asked me if I was trading in a vehicle and I said yes. We both worked on a price which I believed was a fair offer. He asked me for my car keys so that they could take a look at my car to come up with a trade-in amount. He also asked for my driver's license as proof that I was making a serious offer. I initially refused but agreed when David said “definitely yes” to the condition that I will get those back after he presented my offer to the manager. NEVER GIVE THEM YOUR KEYS AND LICENSE. After the first round of offer/counter-offer, I asked for my keys and license but David refused to give those to me and kept badgering me to complete the deal. He held on to my keys, despite my demands, through SIX HOURS of multiple rounds of offers and counter-offers. NEVER LET THEM PRESSURE YOU TO THE POINT OF EXHAUSTION, until you are uncomfortable and disadvantaged. If you have to, call the cops when they make it impossible for you to leave by holding on to your keys and documents. After 6 hours, the manager accepted my original offer. David introduced me to their finance person who was going to prepare the paperwork. Before starting on the paperwork, he offered me a whole slew of extras at additional cost. By then, I was tired, stressed, hypoglycemic (I am a diabetic) that I just wanted to go home. I agreed on some to get it over with. I signed the sales agreement without checking the numbers as I really wanted to leave and trusted that he would honor what we agreed on. NEVER SIGN WITHOUT VERIFYING THAT EVERYTHING MATCHES WHAT WAS AGREED ON. Later that same evening, I reviewed the agreement and noted a minor difference from my calculations. I contacted David Yulo on this and through several emails and phone conversations, he gave two possible explanations for the difference which I both refuted. He kept insisting that the sales agreement was correct and, since it only involved $82, I told him I’d let that go to avoid the additional stress of arguing my point. It was obvious that as far as they are concerned, the customer is not always right and customer satisfaction is not even worth $82 on a $44,000+ car purchase. By this time, I felt that I was pretty much taken advantage of and would have cancelled the car purchase if I could. After a few days, my wife and I went to pick up the new car. David met us and after going through the various features of the car, we went to his office to sign the documents. After signing various agreements, he went through a customer feedback form. On the form was a question on how I’d rate the whole sales experience on a scale of 1 to 10. He had already written a 10/10 for it. I told him I was not going to give him a 10, considering all the stress I went through during the negotiation process plus the sales agreement issue. He insisted that we try to work something out and AGAIN (!!!) would not hand over the keys to the new car. After we asked for the keys several  times, with my voice and stress levels rising, his manager finally told him to hand over the keys. We walked out of there as soon as we had the keys in our hand. I do not know if the sales tactics practiced by Sisley Honda are normal nowadays. Hopefully not; but, forewarned is forearmed. Needless to say, I WOULD NOT RECOMMEND David Yulo or  Sisley Honda to anyone. More

Be weary of the nice location. Will never buy from Sisley. They are such a big dealership, they do not really care about you. Be weary of the service/maintenance on your vehicle they will try and rip you every They are such a big dealership, they do not really care about you. Be weary of the service/maintenance on your vehicle they will try and rip you every time you come in. My biggest frustration is the following. End of lease, leasing manager tells me to fix everything on the AutoVin report under excess wear and tear stating that they will not be covered even though I had asked about leaseguard coverage. I take personal time to fix at a body shop and spend $800 to fix all items on the autovin report, only to find out that leaseguard covered $950 out of the $1300 end of term invoice. And then Honda finance bills me for the remaining $350 after I return the vehicle when I shook hands with the leasing manager and asking him that for sure I will not be receiving a surprise invoice for anything else. I speak with Honda Finance they tell me to talk to the dealership, dealership sends me back to Honda Finance, put me on a big run around. Currently on the phone with Honda Canada to file a direct complaint about the dealership. **Also, DO NOT EVER GO TO the body shop inside the dealership they are the biggest scam** I cannot believe that they allow such a scam of a body shop to reside inside their dealership. I had one accident where the gentlemen said I needed to replace the 2 door panels on driver side. Costed more than $5,000 later to find out from body shop I was doing the end of lease repairs at that they didn't replace the whole doors only the outside cover. I run a small social media company and I will make sure to let everyone of my peers to steer clear. Yes, they give you free coffee and shuttle service. But at the cost of gouging your pockets. Go to another dealership. The cars themselves are great. More

Unhappy and disappointed Being first time of car buyer.the worst car deal!! On delievery the car had body damage..I wish I wasn’t excited about having my first car and cancel Being first time of car buyer.the worst car deal!! On delievery the car had body damage..I wish I wasn’t excited about having my first car and cancelled the deal!! Now I’m finding out the used vechile I excitedly purchased has many other body damage and speed dominator problems as well. I also was tricked into purchasing a outrageous amout of extended warranty. Honestly now I’m looking at all these circumstances and wished i Never Purchased a Vechile from Sisley Honda!! There Management & Business Personal are completely unfair to first time car buyers. Sincerely Disappointed Shopper !! More

Worst service centre with rudest mechanic... John ever!!! Extremely defensive, condescending, doesn’t let customer get a word in...total bully! Service manager says will s with rudest mechanic... John ever!!! Extremely defensive, condescending, doesn’t let customer get a word in...total bully! Service manager says will speak to him sternly... not so sure. Will never bring car there again! More

Excellent Service Since from the vey beginning I love sisley. They always live up to my expextations. Every time I brought my car for service I always got a superb exp Since from the vey beginning I love sisley. They always live up to my expextations. Every time I brought my car for service I always got a superb experience. Shout out to JACKIELOU TABAGAN for doing such excellent job. You are so amazing! Keep up the good work. Thank you More

Good service Many thanks to Jackeloo Tabagan from service department for her hard work , she is going out of her ways to make things right. Great customer servic Many thanks to Jackeloo Tabagan from service department for her hard work , she is going out of her ways to make things right. Great customer service. Alla Feiman More

Johnny Moon Had a very good experience with Mr. Johnny Moon He is very knowledgeable and really focused on what he is doing. I wanted to say Thank you Johnny. Had a very good experience with Mr. Johnny Moon He is very knowledgeable and really focused on what he is doing. I wanted to say Thank you Johnny. More

Great Dealership All staff members are very friendly and funny. Great place to buy a car at. Smooth process from start to finish. They even put in a free baseball cap All staff members are very friendly and funny. Great place to buy a car at. Smooth process from start to finish. They even put in a free baseball cap and keychain after the deal was done. Look for Mike if you want a great car buying experience. More