Honda of Thornhill

WORST DEALERSHIP - BE AWARE Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant Worse customer service!! (employee needs new training or replace) Damaged my car and denied later on. Terry Morton (not even a manager - assistant manager. Acts like he his general manager)). This guy is so unprofessional (shady). More

100 plus stars! M. Krupat dealt with resolving the issue. I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to res I had no back support on a 2019 Honda vehicle. It started after driving for half an hour. Then 10 minutes it was M. Krupat who took the time to resolve the issue a good test drive was done to make sure that indeed a change was my only solution. I look forward to dealing with Sisley Honda for years to come. Great team Thank you a happy customer. More

Terrible customer service Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of re Truly disappointed at the poor level of customer services exhibited by the staff here, namely Victor Mohammadi, complete disregard to any sort of respect that should be granted to customers. If you make a deposit and the deal doesn't go through, your money will be held hostage until suitable for Sisley Honda to release. I would strongly recommend you look elsewhere where you can at the very least be treated with professionalism & respect. More

Worst dealership out there This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to re This dealership is a shame for Honda. The service advisor will lie straight to your face, service managers don’t take any decisive action to try to remedy the situation, and their shuttle drivers talk on their personal cell phones all the while weaving aggressively through lanes. On top of that, they know they’re in the wrong, because the service manager sends me an email as soon as I leave a Google review, asking what they can do to get me to change or remove the review. And instead of offering anything, the General Manager leaves a reply saying that it was my fault, and saying everything they did had a reason. But failed to address the key things- they lied straight to my face and don’t respect my time. I went to the dealership at least 5 times in a week to deal with something that could have been fixed in 15 minutes. More

GREAT PARTS DEPARTMENT SERVICE I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their part I needed what I thought was a new mirror assembly. I ordered it on and a day later I cancelled. I advised it was cancelled.I was advised by their parts manager DOUG SANGUINE not to worry it was cancelled. I explained what my problem was . Doug told me to bring my car in and they would have a look. I went in on a Saturday am and the parts fella working was GREAT. he came out looked and had two techs come over and it was fixed. Thank You Doug and Thank you to your Saturday fella and the two techs. GREAT SERVICE OVERALL. 5 STAR SERVICE!!! More

No respect for client and no romose for wrong doing. brought van in for service on July 4 at 11 am for recall and tire replace. Were told it will take 2 to 3 hours. Understanding that they are busy and w brought van in for service on July 4 at 11 am for recall and tire replace. Were told it will take 2 to 3 hours. Understanding that they are busy and will take longer for them to pick up and all that, we dropped off the van ourselves. We called numerous times after 2 pm and 3 pm was told that it will be ready shortly and someone will call us to pick me up to pick up our van. Fast forward to 5;30 6:30 pm, no call. Now I called again and they have this IP answering system that only allow us to leave message. I called again at 8 pm and left message. Asante ( no sure the name ) called back saying the van is ready and someone will call me to pick me up to pick up my van. Now is 8:20 pm, no call. I called. Asante called me back at 8:20 again: someone will call me to pick me up to pick up my van. There was the last time I heard from them. I called and left many messages. Today July 5th. I had to ran around since 7 am and finally have time to call them at 11:30 am. ( again, nobody called me ). Spoke with Saad several times about this type of service experience. Now is 2:30 pm. He said his manager, Anthony Mogavero will give me a $40 discount. The manager does not even bother to say sorry to me. Unacceptable !!!! No respect for customer. Ted Chan More

The worst ever experience about car and customer service! Stay away from this horrible service center and its managers! I had one of the worst customer service experiences at this place. I have purchased m Stay away from this horrible service center and its managers! I had one of the worst customer service experiences at this place. I have purchased my cars and done all regular maintenance of my cars at this place during the last 10 years. Last month, I went there for a simple winter tires change but series of problems started after changing the tires because the simple job has not been done properly…..first it was a humming noise, then a clicking noise, then a leaky tire that they were not able to fix it, as well as the TPMS light and sensor ……They took me there about nine times and most of the times they kept me there for a few hours… and every time the problem remained unresolved or a new problem was created for my car. Service manager and his assistant did not bother themselves to listen to me and care to resolve the issues. I was so frustrated by the lowest level of management. They do not care about wasting my time. Their manners were very offensive. Even the general manger pretended that he could not understand the problems. He did not even bother himself to respect the simplest and basic customer service rule to apologize for my time that they wasted and for not being able to fix the problems created by their service department on my car. After explaining the situation by sending him so many emails he said that he could have concierge department to book another appointment for me. Such a great help!!!! Nice try to waste my time one more time. They do not care about customers even about their loyal long time customers….worst than that they do not care about the safety of their customers ….every time they send me home with a leaky tire and TPMS light on. I gave up ….I felt helpless and so frustrated . I went to a Canadian Tire car service and they could fix the car at the same first visit. I will never ever come back to Sisley Honda neither for buying a car nor for a car service. ENOUGH IS ENOUGH! More

Bad. Don’t argue with customers The sales staff wouldn’t supply me a quote so I bought the car somewhere else. I was clear when I was refused the quote that this would be the outcome The sales staff wouldn’t supply me a quote so I bought the car somewhere else. I was clear when I was refused the quote that this would be the outcome but Sisley were unwavering in their “system”. First service and the maintenance manager was fully prepared to have an argument with me because I wanted an in-and-out experience and he wanted me to take a seat and just be patient because I was early for my appointment. I don’t expect to que-jump but this isn’t a doctors appointment. All you need to do is take my car, if there is anything to discuss call me. Here’s the deal Sisley, many of us are busy people, I’m not looking for a friend. Take my car, service it and give it back to me. Don’t argue with me, just try to accommodate peoples’ needs. After all I’m the customer. But this doesn’t matter, you guys are really bad at what you do, can’ reward that, no plans to return More

Avoid at all costs!!! Dishonest, deceitful, irresponsible and unprofessional staff and management. We entered into a verbal and written contract with Sisley Honda to purchase a brand new Honda CRV on March and unprofessional staff and management. We entered into a verbal and written contract with Sisley Honda to purchase a brand new Honda CRV on March March 25, 2019 by way of trade in. We have made all necessary financial and documentary arrangements. The sale representative and the manager assured us that we would receive a car by 4:00 p.m. on Friday, March 29, 2019. We were advised to purchase a new car insurance immediately and we have done as instructed. On Friday at 4:30 p.m. we received a phone call from the salesman who indicated that the car is not available at this time and will not be until Monday. At the same time Sisley Honda assumed ownership of our existing car, and we cancelled our insurance accordingly and purchased the new one for our "virtual" vehicle. It turns out that on Friday evening we found ourselves without a car and without the opportunity to drive a car as we did not have legitimate documents allowing us to operate our vehicle. We were prepared to cancel the deal for that reason and seek to purchase a car somewhere else. The staff member after consulting with the manager advised us that this is impossible. We were not offered any reasonable explanation of such a misconduct; we were not offered a rental car as the rental company have been closed by the time. We were not offered even an apology. The sales manager Mr. Victor Muhamadi did not bother to speak to us in person despite our repetitive requests. Another staff member conversed with him over the phone and informed us that they have 90 days to deliver a car; however during the initial meeting, Mr. Muhamadi indicated that the car is available in stock and that we will receive it 100% on Friday, March 29, 2019. The date in the Bill of Sale was March 29, 2019! They deliberately mistreated our family and did not express any concern regarding this situation. The manager eventually delivered a message through the third party, offering a $250 gift card. We were deeply insulted by this offer which did not worth all our emotional distress and disappointment. We feel helpless, frustrated, humiliated and disrespected. We do not believe that such approach to business and an outrageous mistreatment of their customers will reflect well on Sisley Honda's reputation. Shame on you, Sisley Honda! P.S. by the way, this is our third experience with Sisley Honda (I am sure the last one), and every time there was the similar scenario with slightly different excuse. More

Amazing We couldn't be more happy with the service we recieved at Sisley Honda. Excellent customer service with Brian Yu (Financial Services Manager). Brian We couldn't be more happy with the service we recieved at Sisley Honda. Excellent customer service with Brian Yu (Financial Services Manager). Brian took care of all the paperwork for us for the second time in less then 13 months. This is the second vehicle we bought from this dealer ship. Thank you again for all your help Brian. Best Regards, Lilly"s Family More