Back

Honda of Thornhill

Thornhill, ON

3.1
179 Reviews

88 Steeles Avenue West

Thornhill, ON

L4J 1A1

Directions

By Type

Showing 179 reviews

May 25, 2026

Had a great experience buying and picking up my new civic hybrid Hatchback from this dealership. Henry was very friendly and informative during the entire process. Spencer helped ensure that the delivery d More

by roblaj88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry
May 27, 2026 -

Honda of Thornhill responded

Thank you for sharing your experience! We're delighted you had a smooth and enjoyable process with Henry and Spencer. We appreciate your business and congratulate you on your new Honda Civic Hybrid Hatchback!

May 25, 2026

I recently provided an evaluation of the services that Thornhill Honda failed to provide to me and their uncooperative lack of service and refusal to communicate to me by phone. The manager, Marlin, emai More

by Alan-vale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Manager and Sal, Marlin
May 28, 2026 -

Honda of Thornhill responded

Thank you for sharing your feedback regarding your recent experience. We understand your frustration with the communication process and your concerns about not being able to discuss the matter directly by phone. We appreciate you bringing this to our attention and apologize for the experience you described. Drew Hoffmann - General Manager - drewhoffmann@pfaffauto.com

May 28, 2026 -

Honda of Thornhill responded

Thank you for sharing your feedback regarding your recent experience. We understand your frustration with the communication process and your concerns about not being able to discuss the matter directly by phone. We appreciate you bringing this to our attention and apologize for the experience you described. Drew Hoffmann - General Manager - drewhoffmann@pfaffauto.com

May 20, 2026

Your service stinks. No one returns calls. I was promised delivery today and was told that it wasn't happening. More

by Alan-vale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Manager and Sal
May 22, 2026 -

Honda of Thornhill responded

Alan, I'm truly sorry that we fell short of our high standards of customer care here. Please reach out so we can discuss this further. Thank you. Marlon Lopez - Fixed Operations Manager - marlonlopez@lithia.com

May 20, 2026

The service stinks No one returns calls The delivery of services was not delivered on any basis More

by Alan-vale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal and the manager
May 22, 2026 -

Honda of Thornhill responded

Hi Alan, I'm very sorry you feel this way about our service. We're always looking to improve, so I'd appreciate the chance to learn more. Please feel free to email me at your convenience, thank you. Marlon Lopez - Fixed Operations Manager - marlonlopez@lithia.com

May 09, 2026

Salesperson Richard and manager Mike were very patient and helpful throughout the process and answered all the questions we had. Great customer service. Highly recommended. More

by golanjrealestate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ha
May 11, 2026 -

Honda of Thornhill responded

We love to hear that Richard and Mike provided such patient and thorough help! Thank you for choosing Honda of Thornhill and recommending our team. We hope to see you again down the road!

May 06, 2026

Mike (Poya) Alaghband was super nice and helpful. Recommend him highly. Just do your homework and leave the rest to him. More

by arash724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike (Poya) Alaghband
May 07, 2026 -

Honda of Thornhill responded

Thank you for this kind feedback, Arash! We will let Mike know he did a great job. We hope to see you again at Honda of Thornhill!

May 06, 2026

They are efficient in getting what I need and sent me home with the price I was happy with. More

by anna.kim.bowes@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Shalviri
May 07, 2026 -

Honda of Thornhill responded

It’s great to know the process felt easy and straightforward, because that’s what we aim for from start to finish here at Honda of Thornhill! Thanks for trusting us with such an important purchase, and be sure to enjoy every mile!

May 02, 2026

Easy transaction with our agent Joshua Arenas with the help of his manager Victor Mohammadi, I am going to buy again in the future in this dealership👍🎉👊 More

by Karl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Arenas-great agent-highly recommended🎉
May 04, 2026 -

Honda of Thornhill responded

Karl, thank you for sharing your experience with our team! We can't wait to serve you again in the future!

April 30, 2026

It was the staff at Thornhill, which made the whole buying experience pleasant and non-stressful. All members were extremely professional, kept all their promises; right from my initial contact in earl More

by Brian,S
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emmanuel Onabanjo: General Sales Manager Henry Jayeoba: Product Advisor Spencer Bird: Sales Manager (Used) Victor Mohammadi: Financial Services Manager
May 01, 2026 -

Honda of Thornhill responded

Hi Brian, Thank you for the stellar feedback! We're glad our team made the buying process smooth and enjoyable. Congratulations on your new Honda Passport! Enjoy every mile. - Honda of Thornhill

April 25, 2026

David Z is very familiar with the products and gives me good advice. I appreciate his help More

by Cynthia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Z
Apr 27, 2026 -

Honda of Thornhill responded

We'll pass this along to him, Cynthia! Thank you so much for the kind words and choosing Honda of Thornhill!

1
...