Honda of Thornhill

our agent was Gulnara Ovezova. She was really great and I give her 5 stars and more. Would deal with her again. She was really great and I give her 5 stars and more. Would deal with her again. More

Dear Honda of Thornhill Management and Owner, I am writing to express my frustration and disappointment regarding the ongoing issue with my car’s infotainment system and the lack of proper follow-up f writing to express my frustration and disappointment regarding the ongoing issue with my car’s infotainment system and the lack of proper follow-up from your service department. In 2025, I brought my car to Honda of Thornhill because the music would suddenly stop playing and then start again. One of your service advisors, either Sal or Rodrigo, checked the issue. At that time, my car was still under warranty for this specific problem. After checking the vehicle, I was told that the infotainment system needed to be replaced. I was also informed that I would receive a message once the replacement could be arranged. In approximately May 2026, I returned to Honda of Thornhill to follow up on the matter. I asked Sal whether the infotainment system would be replaced as previously discussed. He explained that Honda Canada would not approve the replacement immediately and that more time was needed to investigate the issue. He assured me that he would update me on the next steps. Unfortunately, I waited for several months without receiving a clear update. On October 13, 2026, I returned to Honda of Thornhill for a recall service and once again followed up with Sal regarding the same unresolved infotainment issue. I asked how long I would have to wait for an update, and he told me that he would message me within 24 hours. Today is October 22, 2026, and I still have not received any message or update, despite the assurance I was given. I understand that warranty approvals may take time and that some situations require further investigation. However, I believe that keeping customers informed and following through on commitments are basic expectations of good customer service. Having to return multiple times to ask about the same issue, only to be left waiting without an update, is extremely frustrating and disappointing. I am bringing this matter to the attention of the management and owner because I believe they should be aware of how situations like this are being handled. Customers should not have to repeatedly chase the service department for information about an issue that was reported while their vehicle was still under warranty. I would appreciate a clear explanation of the current status of my case, confirmation of whether the infotainment system replacement has been approved, and a definite timeline for resolving this issue. I hope management will take this complaint seriously and help ensure that this matter is finally addressed. I look forward to receiving a prompt response. More

10-Year Legacy of Trust and Success at Honda of Thornhill! I have been leasing my vehicles at this dealership for the last 10 years, and Product Advisor Kelly Oh is the sole reason why. I recent Thornhill! I have been leasing my vehicles at this dealership for the last 10 years, and Product Advisor Kelly Oh is the sole reason why. I recently came in with a frustrating computer issue on my car, which still had 2.5 years left on the lease. Instead of possibly trapping me in costly repairs, Kelly gave me an honest assessment. He realized my low-kilometre car had excellent trade-in value, crunched the numbers line by line, and showed me how I could seamlessly switch into a brand-new 2026 Honda Civic for just a few dollars more a month. There were zero hidden fees and absolute transparency. Best of all, there was zero pressure. He actually told me to take the paperwork home so I wouldn't make a hasty decision. During this time, the New Vehicle Sales Manager, Mike Krupat, came over to introduce himself. He knew I was a long-term client of Kelly's, and I shared with him how this relationship started a decade ago back when the dealership was Sisley Honda. I was actually on my way to get another Mazda when I stopped in. Kelly picked up on my hesitation, gave me space, and said, "I can assure you that you will be leaving with a new Honda Civic once we go for a drive." He didn't pressure me once. We took the drive, I fell in love with the car, and signed my first lease that day. As a professional myself, I can attest to the fact that the success or failure of any business is further strengthened and built on the employees they hire. The customer service reps and sales managers are the backbone of any company. Honda has all the components of continuous success, and it shines through completely in stellar personnel like Kelly Oh and Mike Krupat. More

We had a great experience purchasing our car from Honda Thornhill, and especially with Erfan. He was extremely polite, professional, and patient throughout the entire process. He took the time to answer al Thornhill, and especially with Erfan. He was extremely polite, professional, and patient throughout the entire process. He took the time to answer all of our questions, explained everything clearly, and gave us honest and helpful guidance. We never felt rushed or pressured, and Erfan made the whole experience easy and comfortable for us. He is very knowledgeable, professional, and truly cares about his customers. More

All aspects of the purchase process were performed in a timely practical and seamless manner. timely practical and seamless manner. More

I had a great experience with Honda! The staff were very friendly, professional, and helpful. The delivery was much faster than I expected, and they completed all the purchase paperwork The staff were very friendly, professional, and helpful. The delivery was much faster than I expected, and they completed all the purchase paperwork quickly and smoothly. Everything was well organized, and the whole process was easy and stress-free. I really appreciate their excellent service and would definitely recommend them to others! A special thank you to Mr. Erfan and Mr. Shayan for their outstanding support and excellent customer service. They made the entire experience even better. Thank you for all Honda Of Thornhill team. More

Very friendly dealership. Amazing sales rep and sales manager. They found vehicle we were looking for and did everything they can to help us out. Amazing sales rep and sales manager. They found vehicle we were looking for and did everything they can to help us out. More

Good dealership. Very happy with the customer service. Service department also very good and reasonable. Very happy with the customer service. Service department also very good and reasonable. More

We recently purchased a 2026 Honda CRV Hybrid from Thornhill Honda and would to thank our product advisor Adil Guluzade for providing such great service. Adil was friendly, knowledgible and very resp Thornhill Honda and would to thank our product advisor Adil Guluzade for providing such great service. Adil was friendly, knowledgible and very responsive with all of our questions and concerns . Thank you Adil and keep up the great work!! More

Great service and staff were very obliging to help understand all the details of ordering my car ( and how leasing worked) understand all the details of ordering my car ( and how leasing worked) More