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Honda Universe

Lakewood Township, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,695 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,695 reviews

May 26, 2024

I Didn’t get confused Amazing explanations ! Made everything very smooth no complaints at all! More

by ODALYS.MENDEZ15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Mundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Biello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Honda Universe responded

We're delighted to hear that you found our explanations amazing and that your experience with us was smooth! Our team works hard to ensure our customers feel confident and well-informed throughout their visit. Thank you for your kind words and for choosing us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out!

Helpful
May 25, 2024

Thank you Brandon Moreno for helping me get the car. He is amazing very helpful and I appreciate it More

by MBYDYK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bendar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Moreno 5 stars
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May 25, 2024 -

Honda Universe responded

We're thrilled to hear about your positive experience with Brandon Moreno! It's great to know that he provided helpful and amazing service. Thank you for choosing us!

Helpful
May 25, 2024

The car buying experience was painless and the staff is always great there this was my 8th car I bought there More

by SHOEHO78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Honda Universe responded

It's great to hear that you had a painless car buying experience and that our staff continues to provide great customer service. Thank you for being a loyal customer, and congratulations on your 8th car from us! If there's anything else we can do for you, please let us know.

Helpful
May 24, 2024

All workers are very friendly and they do their best to worked out your budget to sell you nice car .. thank you honda universe.. More

by Efraim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Honda Universe responded

We're thrilled you had a positive experience! Our team at Honda Universe strives to make car buying easy and enjoyable. Thank you for choosing us!

Helpful
May 22, 2024

Rahsaan Jones was really good to us, he's the best actually since we started leasing here. He listened patiently to all our questions, explained all the aspects of leasing. He's very helpful. More

by J3EDILLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Honda Universe responded

Thank you for sharing your positive experience! We're delighted to hear that Rahsaan Jones provided such excellent service. It's wonderful to know he listened patiently, answered all your questions, and was very helpful. We appreciate your kind words and we'll look forward to helping you again with any future needs.

Helpful
May 20, 2024

Gracias por todo la tensión al clientes muy bien gracias por todo muy buen trabajo More

by TITA.PEREZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bendar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Honda Universe responded

¡Gracias por tu comentario! Nos alegra saber que tuvo una excelente experiencia. Esperamos volver a ayudarle pronto. ¡Gracias por elegirnos!

Helpful
May 20, 2024

A pleasantly efficient dealer. Customers should be aware that for pre-owned vehicles the advertised price is subject to a non-advertised increase. In my case negotiation resulted i More

by carmien
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Honda Universe responded

Thank you for your feedback! We're glad to hear that your experience with our dealership was pleasant and efficient, and that you found our salesperson knowledgeable. We appreciate your understanding regarding the pricing of pre-owned vehicles and are pleased that we could negotiate a comfortable price for both parties. We're happy to know that the buying process went smoothly and that you're satisfied with your vehicle. If you need any further assistance, feel free to reach out. Enjoy your new car!

Helpful
May 20, 2024

Dealership and Neil were professional and willlng to work with me to arrive at a fair price. No high pressure tactics More

by DICKY109
Recommend Dealer
Yes
Employees Worked With
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Biello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Honda Universe responded

Thank you for your feedback! We're glad to hear that Neil and our dealership provided a professional and pressure-free experience. It's great to know we could work with you to arrive at a fair price. If you need any further assistance, please don't hesitate to reach out. Enjoy your new vehicle!

Helpful
May 19, 2024

Terrible experience with Sur Simone & Salerno. If I had a chance to do it all over again I would have never went there. I will never go there again either !!! Got a terrible interest rate with a 8 More

by SALVATOG9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rahsaan Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bendar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

Helpful
May 18, 2024

Matt Van Pelt listened to my direction, steered me into the vehicle that suited all my needs. I absolutely love the Pre owned Honda CRV that he sold me. I will definitely recommend him to family and frien More

by PATDOLES07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bendar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Honda Universe responded

It's wonderful to hear about your positive experience with Matt Van Pelt! It sounds like he really listened to your needs and helped you find the perfect vehicle. We're thrilled that you love your Pre-owned Honda CRV and appreciate your recommendation to family and friends. It's fantastic to hear that Matt provided an excellent experience for both you and your daughter. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

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