Highbury Ford Sales Limited

Worst dealership experience Terrible service department. Will never return to this dealership for anything. Voiced a concern on their Facebook page, was promptly deleted with Terrible service department. Will never return to this dealership for anything. Voiced a concern on their Facebook page, was promptly deleted with no resolve to my concerns. Guess they don't like negative comments More

Want to be lied to Come to highbury ford The worst place i ever came to buying new,salesman Gabriele D annibale ---dont trust him.Makes a deal then backs out Charges you for things you dont The worst place i ever came to buying new,salesman Gabriele D annibale ---dont trust him.Makes a deal then backs out Charges you for things you dont even ask for. lies along with his tagging manager andrew and Kirby,They all play together,says they will add in something with your purchase then charges you for it.,and their service department is a joke,They dont know how to fix a baby buggy. Go to an other dealer. ******Believe me stay far away from this dealer.!!******* More

Memorable experience I'm giving a rating of five stars because I had a wonderful experience when purchasing my car. The staff went over and beyond to make me feel comforta I'm giving a rating of five stars because I had a wonderful experience when purchasing my car. The staff went over and beyond to make me feel comfortable and less nervous. They did a profile set-up in order to get some ideas on what type of vehicle I wanted and also the colour I would want as well. The staff were very professional and answered all the questions I had. They were very informative too. I would always recommend going to this car dealership! More

Great service Needed a truck for work, kirby in the used vehicles department hooked me up nicely and was extremely helpful. i took awhile to pick the truck i wanted Needed a truck for work, kirby in the used vehicles department hooked me up nicely and was extremely helpful. i took awhile to pick the truck i wanted but he was patient and found the right one for me More

Rude salesperson and shoddy collision repair My wife and son were treated with incredible rudeness by a younger member of the sales staff. It's too bad I wasn't there, he would have had a bad day My wife and son were treated with incredible rudeness by a younger member of the sales staff. It's too bad I wasn't there, he would have had a bad day. Mother-in-law had collision repair done there and they didn't even check the alignment. She had trouble with control in slippery conditions even with winter tires until I convinced her to have the alignment checked. It was way out and obvious that Highbury Ford hadn't even looked at it. It wasn't even on the invoice. A totally unprofessional dealer. More

Unless you like to be lied to, go somewhere else Worst dealership ever! They will lie right to your face and when you call them on it they get rude and dismissive. Save your self the head ache and fi Worst dealership ever! They will lie right to your face and when you call them on it they get rude and dismissive. Save your self the head ache and find another deler More

i will NEVER buy a vehicle from here agin i bought my bran new 2013 ford f150 from highbury ford in dec of 2013 pick it up with a broken drive side seat also about 5 weeks later the paint on i bought my bran new 2013 ford f150 from highbury ford in dec of 2013 pick it up with a broken drive side seat also about 5 weeks later the paint on my truck stared to peel off I toke it in to the body shop they had it for about a week I got it back looking worse then when I toke it in it was two different shads of red long story shot they had to repaint it 4 times and to this day its still not right ...I would strongly recommend not buying a vehicle from hightbury ford worst experience ever ! More

I brought my 09 Flex into the shop to see why my driver side mirror was broken. Even before Trevor looked at it he told me it had probably been hit and that it would cost me $109.00 for diagnosis. When I side mirror was broken. Even before Trevor looked at it he told me it had probably been hit and that it would cost me $109.00 for diagnosis. When I picked it up Trevor told me and the extended warranty company that the reason it was broken was that inside it was worn out due to corrosion. I called Ford Canada and they called Highbury Ford and spoke to Robert who told them that it was damaged due to it being hit. Robert was very rude, dismissive and condesending. I asked if there was a record of it being hit in his computer he said "no". When I asked how he got that information he noted that he called Trevor at home. So I am guessing that Trevor has all files on cars at his home or in his head. He wanted to swipe everything under the rug and did could not see why I was very upset. As well, when I showed up he stuck his hand out at me and said "keys" really rudely. Robert then proceeded to treat me like an imbicile along with telling me that there is no way that corrosion caused the side mirror to break for it is plastic. Once I started to question the different stories he became very defensive. All the times I have taken my car in not once have I had a hi, how are you today? How can I help you? come out of any service technician's mouth. The owner did offer me a 15% discount on the repair of the mirror. This place wasted my time and I am so unhappy with the way I was treated that I have opted to not use my 3 remaining free oil changes and not take the 15% discount! I would rather pay another establishment that treats their customers with some decency! More

Rob is rude and dismissive. Doesn't offer any suggestions that would be considered helpful. I would suggest a career change for Rob considering his lack of people skills. 3 strikes and your out H suggestions that would be considered helpful. I would suggest a career change for Rob considering his lack of people skills. 3 strikes and your out Highbury Ford More

Twice I've had to deal with Rob. He is rude, unprofessional and belligerent. Used the F-Bomb in front of me too. Terrible service. unprofessional and belligerent. Used the F-Bomb in front of me too. Terrible service. More