Highbury Ford Sales Limited

Good Experience Good experience buying with Highbury Ford, but it’s always good at the start. Time will tell how great it is. We should be rating the dealership after Good experience buying with Highbury Ford, but it’s always good at the start. Time will tell how great it is. We should be rating the dealership after a year. Steve was great to deal with. More

Putting their customers first Very impressed with their customer service. They made it very clear that our happiness was their number one priority. I would highly recommend this d Very impressed with their customer service. They made it very clear that our happiness was their number one priority. I would highly recommend this dealership. More

My 8 year old ford focus was getting expensive to maintain. The decision to trade in my car was made less stressful because they listened to my past problems (this time) with my 2010 Ford Focus. The decision to trade in my car was made less stressful because they listened to my past problems (this time) with my 2010 Ford Focus. More

Another good experience Being dealing with highbury ford for 30 years, I guess that says it all. Never had an issue with sales,service, parts or support staff. Always friendl Being dealing with highbury ford for 30 years, I guess that says it all. Never had an issue with sales,service, parts or support staff. Always friendly. More

Poor job Had my car 🚘 in for a recall (fuel pump) after returned home a few days later filled with gas. Had a terrible gas smell in my garage. So I had ed the Had my car 🚘 in for a recall (fuel pump) after returned home a few days later filled with gas. Had a terrible gas smell in my garage. So I had ed the dealership & was told maybe broken part or someh8ng made another appt. car in all day ..receipt stated nothing found took it all apart. So took it for gas next door to dealership Adam could smell the gas. Wanted to keep my car told him will check calande & call back. The gas smell was worse then before my student felt ill..so I took my car from the garage and kept it on the driveway. I called & l/m for Adam at 7.30am then at 8 L/M for the service manager. Finally at 8.15 Adam called me back. So had the car towed to the dealership at 3.15pm Adam called & said it was ready. Apparently it was Fixed, but I was given no paper work. This s unacceptable I would have to spend 3 days without a vehicle. Very disappointed, with the job done on my car. More

Service Center I had bought this Nissan from a used car dealer. Highbury Ford does their services. The experience with them was excellent. Thank You. I will be back I had bought this Nissan from a used car dealer. Highbury Ford does their services. The experience with them was excellent. Thank You. I will be back for other services. More

Excellent customer service Being new in London, Kevin and Stephen were of great help to buy an excellent vehicle I am very happy with. I would recommend Kevin as the sales perso Being new in London, Kevin and Stephen were of great help to buy an excellent vehicle I am very happy with. I would recommend Kevin as the sales person to visit with no hesitation. More

warranty work My issue was complex and hard to diagnose. It took two visits but once identified the work was completed promptly. Adam was knowledgable and polite an My issue was complex and hard to diagnose. It took two visits but once identified the work was completed promptly. Adam was knowledgable and polite and kept me in the loop from start to finish More

excellent, friendly service always able to obtain a desired appointment date. Danny Knight was very friendly and informative. He kept me informed during the visit of what was bei always able to obtain a desired appointment date. Danny Knight was very friendly and informative. He kept me informed during the visit of what was being done and what my vehicle needed. I used to service my vehicle at Courtesy Lincoln Ford however it was always so busy, appointments took too long and had a past bad experience. Found a difference in quotes for the same job of over $500. between dealerships and no one called me back from Courtesy when I was waiting for parts. High bury Ford always makes you feel comfortable, valued and go out of their way to help you and give you the best deal possible. More

Turned away for service My new F150 required emergency service for a trip the next day but the dealer I purchased it from could not do it so I contacted Highbury Ford. They t My new F150 required emergency service for a trip the next day but the dealer I purchased it from could not do it so I contacted Highbury Ford. They turned me away as I didn't purchase the vehicle there. Not the best way to try to acquire new business. More