Worse service department I have ever seen. could not care less about their customers or what happens to them or their trucks after the sale is gone through!!! Dodge city isn't the greatest but it is 100% better then Hickman Chrysler Jeep Dodge dealership. I should of went back with them and paid the bit extra for the truck just to actually get some service.
I have a $60,000+ 2013 Dodge Ram 1500 Laramie I bought new at the Hickman Chrysler Jeep Dodge dealership and the truck has been ok but the service when it comes to warranty issues or anything is horrible. Each time I manage to actually get an appointment I always book for the first appointment in the morning thinking I may get my truck back by lunch time if it is an oil change but good luck with that. I am yet to get the truck back before 5:00pm and I only get it back then because I have to call and call and call just to find out what is going on with my truck and they then say oh we just finished with your truck and it is ready for pick up.
As for whenever I have booked an appointment I give them the list of work that needs to be done or things that need to be looked at (ie: USB jacks not working, Dome light flicking/electrical issue, door squeaking, front end knocking whenever the wheel is turning or you go around a sharp turn). each time I try and book my truck in I give them the list of things plus try and book for my regular service and each time I get to my appointment they have half of it not listed and I have to add it again and then they end up saying they don't have time to look at it or they wont have time and I will need to book the truck in again. So I try to book another appointment and then the best one I can get is a month or 2 months away. I finally get into my next appointment and then the problems are listed again or they say they didn't have time to look at the problem again or the part they need isn't in. so again I say OK and they tell me they are going to call me in a week when the part comes in to set up and appointment when the part comes in and then I don't hear from them. So I call them and they can’t find anything on file and tell me I will have to have someone come and look at it before they can order any parts. This has been going on now for a year and I only just got my USB hub assembly fixed (that only happened because when I was in the standing in the service department there so they finally decided to check with parts to see if they had one on hand because mine wasn't even ordered after and luckily they did have one). As for my dome light it took 8 to 9 months to get them to finally look at it and then remember that they had to order a new overhead console (they say they have it ordered and it will be there in a week but again I had to call today to find out what is going on and surprise surprise it’s not in yet and no update again after 2 weeks). so while I am waiting for this to come in they told me that when my truck comes back in for the dome light then they will take a look at the knocking noise in my front end every time I turn or turn the wheel (the same knocking that they didn't have time to look at during the last appointment). when I called them today to ask about the dome light that they have no ETA on I told them that if they have no idea when the part will be in then we will have to go ahead with fixing whatever is wrong with the knocking in my front end. I was told that I could still wait and just have it "looked at" when I come in for the done light. I told them no and that I and they do not know how serious it could be and I am not willing to put me or my wife and son at risk because they don't have time to see me or to even check and see if it is something that I am able to continue driving while waiting. they have no idea what it is or how serious it is and they are perfectly fine with me just driving the truck with the knocking/banking (actually more of a banging noise now) in the front end. So I managed to get an appointment but it is again a MONTH AWAY again and they think it is just fine to take a risk and keep driving the truck. I told them that I am not comfortable with this and the fact that they think it is fine for my Wife and 8 month old son to just continue to drive the truck is unacceptable. they didn't care and said this is all we have. I offered to just bring my truck in and drop it off to them and it can just sit there until someone has time to look at it and all I would require is another vehicle to use while they have my truck. I was told no and the only way I am getting another vehicle is after they look at mine and decide if they need to keep it overnight and that won’t be until my appointment in a month. Then I was told I could drop the truck off and someone will try and look at it over the next few weeks when they have time but they wouldn't give me anything to drive while they have my truck. all the person wanted to do was get me off the phone. they didn't care about me one bit, didn't care about my concerns, didn't care about anything I had to say and I was pretty much told to take it or leave it.
Also for my last service that I had needed done was in May and I was trying to get an appointment to have my service done for 48,000kms at the same time I was calling and asking what was happening with my warranty issues. I was told by the guy in the service department that he is going to look into my warranty issues that I have been waiting for months and months to hear back on but as for the service I should go somewhere else to have my service done because they are very busy and I would have to wait a long time line maybe 4 weeks before I could get an appointment. He told me that I can just get that stuff done at any garage. Yet again they had no time to deal with me at all and it was another RUSHED conversation that I was told again they would look into my warranty items and talk to the manager and call me back. I was told to take my service to some other garage because they were too busy to do that kind of work and yet again I did not receive any call back and had to start calling them again to find out what was going on. So I took my truck to get the full service done at another garage because they didn't have time for me.
BY FAR THE WORSE SERVICE DEPARTMENT ON THE ISLAND. THEY DO NOW CARE ABOUT YOUR PROBLEMS AFTER THE DEAL IS CLOSED!!!!!!!!!!!