Heffner Toyota

Great Salesmanship Hilal Pervaiz is a true professional. I’ve not purchased a Heffner pre-owned vehicle before but having met Hilal I’ll be back for my next car. He is Hilal Pervaiz is a true professional. I’ve not purchased a Heffner pre-owned vehicle before but having met Hilal I’ll be back for my next car. He is very knowledgeable and very accommodating. He took car of every detail. I LOVE MY RAV 4 and that’s thanks to HILAL. More

Failed to do recall service My Sienna dumped all its oil on the road and needed to be towed. I found there had been a recall on the oil hose years ago that I was never notified My Sienna dumped all its oil on the road and needed to be towed. I found there had been a recall on the oil hose years ago that I was never notified about. I had the vehicle in for service at Heffner Toyota on multiple occasions during that period. Toyota confirmed that the dealer should have notified me and done the recall service free of charge. Instead Toyota compensated me for the cost of the tow, and I had the hassle and cost of an emergency car rental. More

Very Accomodating: We have been using Heffner Toyota Service Department for many years and we continue to be impressed with there Customer Service. The area provided f We have been using Heffner Toyota Service Department for many years and we continue to be impressed with there Customer Service. The area provided for customers to wait for their vehicle is second to none. (Cafe, TV Lounge, Computer Lounge) The Service Advisor was very pleasant and helpful. More

Collision Repair People were excellent to deal with and professional. The repair looks fantastic. If necessary in the future,I would definitely consider having Heffner People were excellent to deal with and professional. The repair looks fantastic. If necessary in the future,I would definitely consider having Heffners do any repairs. More

Poor service Employees dnt know much about car and they really dnt care if you wanna buy or no. Overall worst customer service. All i can say is buy from other dea Employees dnt know much about car and they really dnt care if you wanna buy or no. Overall worst customer service. All i can say is buy from other dealer who can help you out in what you want to buy. More

New car purchase I've dealt with Heffner's over the years and have always been impressed with the service. Today I drove off the lot with my new RAV4, and it's the 3r I've dealt with Heffner's over the years and have always been impressed with the service. Today I drove off the lot with my new RAV4, and it's the 3rd vehicle purchased with the the help of sales consultant Rheal. I would gladly recommend him, and the Heffner dealership to any prospective buyer. More

Service excellence My experience was excellent. I appreciated the professional , knowledgable and super helpful care I received! Thank you for a great experience,I love My experience was excellent. I appreciated the professional , knowledgable and super helpful care I received! Thank you for a great experience,I love my car! More

service Buyer beware. Dealership only wants money. Because of Toyota popularity this dealership doesn't back up what they sell. Terrible service. A few miles Buyer beware. Dealership only wants money. Because of Toyota popularity this dealership doesn't back up what they sell. Terrible service. A few miles out of warranty and bring on the charges. Simple fix but they want money. What a joke. Heard toyota was terrible a backing up there product. Now I know More

Service experience to share To clarify few personal points of view first before going to details 1. I believe that review is the place to share experiences with anyone who is lo To clarify few personal points of view first before going to details 1. I believe that review is the place to share experiences with anyone who is looking for dealship services before make your decision where to spend your hard earned money, to get the product and service your money deserves, so I will share ALL FACTS happened to me, decision is yours. 2. I consider myself as loyal customer with high tolerance, which means if I am happy with one product or service, i will stay with it, even something went wrong, I am willing to give second chance to correct, since we all make mistakes in our life or work, as long as willing to improve and not repeating same mistakes. 3. To prove the point, I have my Lexus services done in this dealship, Lexus side, in the past SEVEN years, inculding parts and services, all happy experience. Because of those good experences, I bronght my Toyota RAV4 into this dealship, Toyota side, for service, even there is Toyota dealship in my city, I drove 40km to Kitchener, simply because I assumed at same dealership, the level of service will be the same. The FACTs proved I was terribly wrong. Here are the facts for your refence: 1. My car has noise on back end, so I bring it into this dealership on Apr. 13, 2017 for inspection of issue, after 4 hours, I got report, comments as following: “Went on road test at city speeds, heard rattling sound intermitanly, inpsected on hoist, found muffler heat shield has fallan down, rec replacing heat shield” “Inspected found muffler is leaking, rec replacing muffler note-viscous coupler has been leaking, both rear axel seals are leaking, and front diff is slightly leaking, rec realcing coupler, both rear seals and change diff fluids” 2. To address the FACT at this point, I PAID $123.17 for the inspection by certified technician. Estimation is about $2,000. The cost is high, but I trusted the professional recommandations, so I booked appointment to fix the car. The earliest appointment is May 2nd. Because they want to keep it with same technician, I understand the responsibility part, so the only thing can sacrifice it’s customer’s time! “your time is valuable for us!” Anyways, So I dropped the car off May 1sst evening, so won’t impact any available time for technician. 3. To address another FACT here, I did NOT declined ANY recommandation for repair. 4. So I picked up on May 3, paid $1841.04 for ALL recommanded repairs, to mention the FACT again, ALL repairs as recommanded. 5. After picked up the car on May 3rd, we can still hear noise from rear side, not as bad as before, intermittenly! We try between both of us without radio and windows down, busy and quiet places, just to be 100% sure, after confirmed the noise, So we brought the car back in May 25 6. On May 26, service rep called me indicated:” rear wheel bearing is making noise!” the total cost is about $590 7. To address FACTS here again: a. I PAID for professional inspection, and this issue not indicated on report! b. I didn’t decline any recommanded repairs c. NO phone calls to inform me more issues found during repair d. After repair, any dealership or mechanic will drive the car to ensure fix properly e. NO recommandation when I picked up the car to inform me more repair needed f. I found the issue right after picked up the car and confirmed by technician later, I am just end user, not pro. 8. With explained all of my concerns to service rep, he said:” I will bring your concerns to service mamager and assistant service manager, you should receive a call from them on Monday”, this was May 26, Friday! 9. Same time, He asked me:”do you still want to fix the issue?” I said:”Yes, I can’t drive a car with issue all over the place!” 10. The FACT is, I have NOT receive ANY phone call from neither one from the service department. 11. On May 29, when I follow up with service rep, he said:” I did discuss this issue with our service manager and assistant manager, we believe that our repair is accurate!”. 12. When I follow up with the service rep on May 30, the part still not at dealship yet, I have no car to drive for 6 days now, considering working couple, kids club, weekend activites! 13. So I can’t afford neither time or money for this game, I picked up my car to get it fixed properly somewhere else, on May 30, I picked up my car, when I drove back to home, the noise even louder, especially when engine starts and stop, slowly run over speed bumper, I recorded the noise for my record. 14. When I picked up the car, to be fair, the service rep said sorry, I don’t blame him, since he is the middle person between technician, manager and customer, he can’t make a decision how to fix the car or what to do without approval. He also said: “I put our service manager and assistant service phone number on the report, if you like to give them a call!” I said:”As a customer, I bring money into your door, I done my part, if they don’t care to call dispointed customer, why should I call to begging them taking care their business?” 15. Of couse, they never called. The last FACT, after spent one month of my time, hard earned CAD$1,964.2, I still have issue on my car and even louder noise than before. Thank you for reading this long up to this point, I just hope that’s clear, as I mentioned at the beginning, even I am really upset, but I have to be fair and clear, only list FACTs here, decision is yours. More

Damaged my windsheld and refuse to repaire Heffner contacted me for an recall for a wind shield wiper cover exchange. I did not check the windshield when I pick my car. Few day after I found th Heffner contacted me for an recall for a wind shield wiper cover exchange. I did not check the windshield when I pick my car. Few day after I found the windshield cracked from button and I found the rubber between windshield and the wiper cover are pop up. It is very obvious that it is a damage from their service. I went to Heffner service on Tuesday night and the service person think it is related to the recall service, but he cannot make the decision and ask me to came next day and talk to his manager. I do not have time so my wife (Her English is not good) went to see the manager next day, in the mean time the crack become a little bigger. I was extremely supervised when my wife called me by phone and told me, the manager said it was not because of their work. I really do not mind the few hundred dollar, but I am still very angry because the Heffner Toyota service manager is such dishonest and unreliable at all. I still give Heffner Toyota Customer Service for 1 start because at least I see one honest people in the first day. If you want to service your car at the same place you buy, avoid Heffner Toyota. More