HGregoire Saint-Leonard

Wonderful and effective customer service I've recently bought a used BMW at HGregoire ( St Leonard) .... In the 75 days or so that I've had the car- there were a few things , mechanically and I've recently bought a used BMW at HGregoire ( St Leonard) .... In the 75 days or so that I've had the car- there were a few things , mechanically and cosmetic- wise I wanted fixed. Both the salesman ( Lorenzo) and the GM( Giovanni) did anything and everything possible to make " me a happy customer," and took care of each and every detail I wanted taken care of!! They have ( HGregoire) has, done just that!! They have me as client now for years to come. THESE GUYS WROTE THE BOOK ON CUSTOMER SERVICE . - Howard R More

misrepresentation of sales rep Danny Went to this dealership after seeing a car in auto trader.Danny the sales rep sold us on the car with ins and rust proofing.my daughter was so excited Went to this dealership after seeing a car in auto trader.Danny the sales rep sold us on the car with ins and rust proofing.my daughter was so excited to get the car she finally wanted after 2years.It being her first car i was so happy for her. We went back the next day to close the sale, the car price changed the final bill had about 3000$ more on it which we were not told this would be the final amout.Leaving there thinking one price the night before then coming back that next day to a different price.whatever the sales person closing the sale explained why and because my daughter really had her heart set on this car we just went for it.Also being told there was no warranty on the motor or transmission i asked what if the transmission went tomorrow what happens the girl closing the sale then told us we have three days to return car and get our money back and no obligation to the car.Everything was so fast from the sales rep Danny he didnt even offer us to test drive the car.Also we left with out winter tires cause danny said they had none something i should never of done in the winter. After test driving the car as we drove home it didnt sound right so i called danny back he suggest i come in tomorrow.they claimed they had an inspection which i now highly doubt.So we went home and parked the car about 20 mins after being home i said to my daughter let go again on the highway and test drive the car again .Just as i got off the highway and driving on the side road the whole steering system went crazy i lost control of the steering very scared with my daughter in the car i stopped when i could.I was swerving into the uncoming lane.finally made it home safely driving 20km all the way and holding the steering wheel with all my power.We returned the car the next day only to deal with unprofessional people who took my daughter for 389$ for the rust proofing they did on a car that was very dangerous and thank God my young daughter wasnt driving being a new driver.Only because i been driving for years when the steering gave out i did not panic.The manager began to get arrogant and felt no way taking my young daughters 389$ for a car that was defective and could of killed us if in a different situation like driving on the highway.I am very disgusted with how we were handled we were never infourmed by danny if we did the rust proofing and we returned the car in their 3day grace period we would have to pay 389$ i mean who wants to lose this amount of money NO ONE!!! I feel ripped off not infourmed and i will never recommend this dealership to anyone.My young daughter is so discouraged now she doesnt even wanna go buy a car she said you cant trust no one today.Then danny drives the car from parking lot to the garage at dealership literally 2second away and comes in office and says car is good. Like really arrogant he never drove the car more than 2seconds and To come say that to my daughter after taking her 389$ i am really upset and i hope they get their krama crooks?????? More

Refused to repair car covered by warranty This is really the worst dealer i have dealt with. I bought a used car from a couple who had bought it at HGregoire. The car had an electronic anti-ru This is really the worst dealer i have dealt with. I bought a used car from a couple who had bought it at HGregoire. The car had an electronic anti-rust warranty for 5 years. The couple had called HGregoire and got confirmation that there is no problem with the warranty no matter who the owner is. I brought the car at HGregoire a couple of times and had it repaired for traces of rust. However this month (while my warranty was still valid), the person working there named Charles, refused to repair my car, and said that warranties are not transferrable. I tried to explain to him that this is not the first time i repair my car under this warranty, however he did not listen, was very rude, and hung up the phone while i was still talking to him. I recommend that these guys teach their employees the basics of customer service. Maybe they can read "customer service for dummies". That can help. More

The baddest after selling ever seen!! We bought a vehicule from here at the total price of 37 000 and all thing goes nice in 30 minutes but after the purchase we ot some problem with the v We bought a vehicule from here at the total price of 37 000 and all thing goes nice in 30 minutes but after the purchase we ot some problem with the vehicule and then we call the dealership they said they gonna call me back but never call back 2 day after that i recall back and they said that he heard my message and gonna call back... THEY NEVER CALL ME BACK!! I've fix the problem with my money and then sold the vehicule... NEVER BUY FROM THERE NEVERRRR THE BADDEST EXPERIENCE IVE EVER SEEN!! More

Just don't waste your time Car was nice and in good condition but that's where the good ends. When we went in for financing they tried to get me to buy the loan insurance whic Car was nice and in good condition but that's where the good ends. When we went in for financing they tried to get me to buy the loan insurance which I had no interest in but if I didn't the loan rate was 2 full percentage points higher? Huh? After disagreeing with her that not all loans were like that I proceeded to walk out the door. The sales manager, Yannick (Carignan- Rive sud ) comes chasing me and ask why I was no longer interested. I explain that his financing was a scam and that I was not going to pay for insurance or pay a "second chance" interest rate for a car. After begging me to wait 2 minutes for him to discuss another option with his financing department he comes out with an better rate than I was first offered and no need to buy the insurance. Why didn't they offer me that rate in the first place?? He goes on to explain that they let people figure it out on their own!! Crooks?? We make the deal against my better judgment. I left with the car that night with the promise to repair some minor repairs and to receive a second key. (chipped key $200) Upon returning a couple days later to repair some minor issues they inform me there is no second key and it's not their policy to have more than one key. Argued for too long and ended up leaving without a second key. Shows the kind of after sales support you'll get from this place. The real nail in the coffin for me was this morning after leaving the license bureau, went to install my plate and they had installed lag bolts in the holes to hold on their vanity plate instead of the proper bolts. I've already taken off every H Greg sticker on the car. I'll never recommend these people to anyone. More

Avoid Sold me a car that burns oil. They patched this car with stop leak before selling it to me. Also, the air conditioning doesn't work for beans. I would Sold me a car that burns oil. They patched this car with stop leak before selling it to me. Also, the air conditioning doesn't work for beans. I would never buy a car from them ever again. More

Cars not in stock there. Over 20 caravans on web site, one in stock. First choice sold. second one overpriced, no negotiating. To bring the car the next day for me to see it, must sign contract with a dep one in stock. First choice sold. second one overpriced, no negotiating. To bring the car the next day for me to see it, must sign contract with a deposit. Deposit refundable 3 or 4 days later? Clause on contract must initial says $400.00 or 2% penalty? Management no help, salesman clueless with no patience. I was a cash buyer. More

Was the best price I found. I had the opportunity to inspect the car at a Lexus Dealer. The minor repairs that had to be done were completed by their mechanics. The sales staff was friendly and took the inspect the car at a Lexus Dealer. The minor repairs that had to be done were completed by their mechanics. The sales staff was friendly and took the time with me. With the financing department they explained me the different rates depending on the terms or amount financed. I took the night to think about what there were offering (extended warranty and loan insurance). I accepted to finance through them at a better rate than with my bank. The carproof was given to me upon my request and a inspection report. Finally I picked up my car and am very happy with my choice. I took the time to write this cause I saw what other prople wrote and think that we only hear the bad experiences, and I wanted to express my satisfaction that H. Gregoire gave me. I was refered by my cousin thats been buying from H. Gregoire for years. He swears by buying used cars to save the depriciation. Thanks More

Peu de connaissances des voitures de la part du vendeur (!!!), des promesses non tenues pour vendre un véhicule (*ex:Carproof que je n'ai jamais eu), véhicule livré avec huile usée, mal nettoyé et j'ai pri (!!!), des promesses non tenues pour vendre un véhicule (*ex:Carproof que je n'ai jamais eu), véhicule livré avec huile usée, mal nettoyé et j'ai principalement retenu que ces gens se fouent totalement de leurs clients une fois le contrat signé. Je les qualifierais de "fast food" des véhicules d'occasion! More

DO NOT BUY A CAR FROM H GREGOIRE. YOU WILL BE TAKEN FOR A RIDE AND TOTALY LIED TO. Everybody from the salesman to the manager to the finance person has totally lied to us about everything. The salesman li RIDE AND TOTALY LIED TO. Everybody from the salesman to the manager to the finance person has totally lied to us about everything. The salesman lied to us about the price of the car. The manager lied to us about having certain work done on the car that was not done when we came to pick it up. The finance guy lied to us about the financing and forced us to take a life insurance of over $2000.00 or the interest rate would go up. Once you sign the deal they just leave you there to pick up the car yourself. Nobody cares to be with you or to guild you to your car or explain the car to you. It is the worst customer service I have ever experienced in my life with any purchase I have ever done. They totally take advantage of you and don't give you any proper information. They are ones that give all used car dealers a bad name. If you buy from H Gregoire there is a high chance you will be taken for a ride. I am so upset at the time I have wasted at this dealership . I cancelled my deal and will never get back the 6 hours that they stole from my life for such unprofessional business ethics. DO NOT WAST YOUR TIME AT THIS COMPANY. THEY DO NOT DESERVE IT. More