Gus Revenberg Chevrolet Buick GMC Ltd.

I had one of the most disappointing experiences ever with Gus Revenberg Chevrolet Buick GMC Ltd’s service department. I booked an appointment a week in advance to address three specific issues: 1️⃣ A vibr Gus Revenberg Chevrolet Buick GMC Ltd’s service department. I booked an appointment a week in advance to address three specific issues: 1️⃣ A vibration at higher speeds (I suspected wheel balancing). 2️⃣ A clicking sound when pressing the brake pedal. 3️⃣ A cracking or whistling noise when reversing and applying the brakes. After scheduling, they called a few days later to reschedule my original appointment — not a huge deal, but inconvenient. On the new date, I dropped off my car early in the morning and clearly mentioned I needed it back by 3 p.m. They didn’t call with any updates until 2:45, only to tell me that the checks weren’t even finished yet. Here’s what really frustrated me: • For the vibration, they just said the tires “need to be replaced” because they’re “at the end of their life.” My car is only three years old and mostly used for short local drives—how are the tires done already? I asked for balancing, not new tires for $450 each! • For the reverse braking noise, they said “maintenance is required,” although I already had a full service done only five months ago. • For the clicking brake pedal, they said they “couldn’t find anything,” but the issue still happens every time I drive. In the end, they charged me $180 just for the “checks,” didn’t fix a single problem, and didn’t even give me a clear explanation for any of the issues. This isn’t the first time I’ve left there disappointed. Previously, I took the same car in for a noise in the exhaust — they couldn’t find any issue, but another local shop identified and fixed it the same day. Honestly, I expected a lot more professionalism and competence from a dealership service department. This was a complete waste of time and money, and easily the worst service experience I’ve ever had. I definitely won’t be coming back. More

Brought car in for transmission stalling issues (car wouldn't go over 3000RPM). Apparently, the "experienced mechanic" took the car out and found no issues. Diagnostics were run on car with no issues fo wouldn't go over 3000RPM). Apparently, the "experienced mechanic" took the car out and found no issues. Diagnostics were run on car with no issues found. Four hours later after I made the call to see what was going on, I was told that the "knowledgeable" Supervisor said it was because the car mats were stuck under the gas pedal. (I always pull my car mats back in place before I get in). So for all this BS I had to pay $75 and the car is STILL doing the same thing that I brought it in for. Only bonus of the whole experience was Pat. Very friendly. More

BEST DEALERSHIP IN WINDSOR AAA+ both in purchasing 3 vehicles in the family and servicing. My husband, granddaughter and I have the utmost trust in Gus Revenberg! Keep doing what you are doing. vehicles in the family and servicing. My husband, granddaughter and I have the utmost trust in Gus Revenberg! Keep doing what you are doing. More

Do you know of any GM/Buick dealerships other than Gus Revenberg Chevrolet Buick GMC that I can bring my Buick to for future service. My experience was just on this side of being treated like dog sh*t. Revenberg Chevrolet Buick GMC that I can bring my Buick to for future service. My experience was just on this side of being treated like dog sh*t. Last year my vehicle was involved in a hit and run that ended up being $18,000, and change, in damages. The entire driver side of my brand new Buick Encore had to be replaced (Tires, doors, trim, etc). As I received new tires, I inquired if I needed my tires rotated during my oil change visit today, at the customer service desk. (Me not thinking, I forgot to ask my brother, grandfather, uncle or boyfriend to come with me so I wouldn't get "thrown around." As I thought it is 2021, having a man present at a dealership wasn't necessary) After telling the gentleman, I was in a car accident, him and his coworker chose to laugh at me. After no receiving a professional answer, I went forward with booking a rotation as I am getting close to 24,000 km, I mind a well. New tires or not. While booking I asked if they had any mornings or after five available. To my surprise I was answered with "well sweetheart we won't be here" and he continued to laugh with his coworker. He then asked for my last name to book an appointment, thinking *yes! if I say my last name, maybe this jerk will get the hint*. That didn't work. I had enough, thanked him for his time, wished him a great weekend and was on my way. My co-worker and I called the dealership to question if this was a common service that was being provided, for us to get transferred to the shop foreman. We made him aware of the situation for his response to be "oh, well, I am sorry you feel that way." The call was left at that. I am looking for any dealerships that I can continue to bring my car to for not only servicing but to be treated as a human no matter my gender. All recommendations are greatly appreciated. It is very upsetting as I purchased my car from Gus' place, met Gus himself when I bought my car and Michael James was the sweetest sales man I have ever met. This is very unfortunate. More

I paid for a tie rod and alignment. I found out the tie rod was bad just after the warranty ran out. They used an off market brand and didn't tell me. Service offered me nothing in return. Here stateside C rod was bad just after the warranty ran out. They used an off market brand and didn't tell me. Service offered me nothing in return. Here stateside Chevy dealers told me they would never use after market parts without my approval.Shortly after this the border closed due to the pandemic and I have been unable to go back and appeal for them to make good on it. More than $300 down the drain. More

Brought my car here and got the run around. After found a half hamburger bun on my engine. Don't go Here!!! I could not believe it. a half hamburger bun on my engine. Don't go Here!!! I could not believe it. More

service advisor RAM came in for what I thought would be a minor repair on my tire monitor. service advisor checked out message on dash. then mysteriously there was a RAM came in for what I thought would be a minor repair on my tire monitor. service advisor checked out message on dash. then mysteriously there was a small gasoline puddle under my car unfortunately I'm not too swift on the uptake so now I'm told I have a fuel line leak when I got to think about it later, the service advisor was sliding under the car and spraying gas on the floor before I could look at it. I'm such a fool tire monitor $67.00 fuel line parts $638.43 I can't believe a piece of gas line piping costs this much fuel filter $70.00 labour $467..80 I took the car into the service centre at 11.30 am. the car was still parked in the back lot after noon the mechanic who was supposed to work on it had another car on the hoist and he told me he still had to have his lunch the car was ready at 5:09pm. never mind the fact that I was getting ripped off in the first place. HOW MUCH ARE THESE MECHANICS MAKING AN HOUR!!! I've spent a lot of money at gus revenberg's over the years check my file I'm an easy mark NO MORE!!! when you add everything up the total came to: $ 1250.04 I own a 2008 Pontiac G5 Coupe so the car isn't worth much more than that I blame myself for all of this its not the first time I've gotten ripped but I just let it slide I should have paid more attention to what was going on live and learn More

Great Service Had my Nissan Rogue serviced by Chris Fenton a week ago. Very happy with the treatment I received. Would not take my Rogue to any other body shop -- Had my Nissan Rogue serviced by Chris Fenton a week ago. Very happy with the treatment I received. Would not take my Rogue to any other body shop -- they really look after you here and they make sure you are satisfied when you leave the lot. More

Scams all around Service stated I needed new breaks and rotors had them done two weeks prior the noise was the brake guard that needed to be bent back a little bit nex Service stated I needed new breaks and rotors had them done two weeks prior the noise was the brake guard that needed to be bent back a little bit next there was a recall I was never notified of then the 3K I spent on extra warranties never honoured will never go here again!!! 3 strikes your out!! More

Extremely unprofessional. Gave me my vehicle back UNSAFE Do not go to Gus Revenburg I brought my vehicle to them to install a new PCM for me and found they did nothing but plug it in. They had left it unbolt Do not go to Gus Revenburg I brought my vehicle to them to install a new PCM for me and found they did nothing but plug it in. They had left it unbolted with my bolts ontop of my battery. I called they called me a liar and said I'm sol. I had to other mechanics look at it and say that they dis it wrong but they wouldn't admit it. More