Guelph Toyota

NOT IMPRESSED! I've seen a lot of negative reviews for this dealership and I found my experience with them to be fantastic! What a let down. I've seen a lot of negative reviews for this dealership and I found my experience with them to be fantastic! What a let down. More

Great sales experience with Patrick Matthews Excellent service and not pushy. Took us a while to make our final decision but Pat was patient and helpful through the whole process. If Pat sa Excellent service and not pushy. Took us a while to make our final decision but Pat was patient and helpful through the whole process. If Pat says he will get back to you he will get back to you which we really appreciate.We will definitely come back to see you for our next Toyota. Keep up the good work Pat Guelph Toyota should be proud to have you on their team! Rick and Diana More

Underwhelmed While my sales rep was quite helpful I was not impressed with the attitude and smugness of his supervisors when it came time to deal. I am a Toyota e While my sales rep was quite helpful I was not impressed with the attitude and smugness of his supervisors when it came time to deal. I am a Toyota employee and I ended up buying a GMC after this experience. They are relying on the Toyota brand to sell rather than customer service, I will not be back. Scott More

RAV4 isdues Purchased new 2016 Rav4 with optional remote start $750 price tag.Was not satisfied with the way it works and asked for my money back.Dealer was unwi Purchased new 2016 Rav4 with optional remote start $750 price tag.Was not satisfied with the way it works and asked for my money back.Dealer was unwilling to do anything for me.This morning the winshield has a crack acoss the bottom which was not caused by a stone chip.Toyota will not cover it as the winshield warranty is only 20000 km or 2 years.The dealer again not willing to do anything.This will be the last time I go to this dealership as they make no effort to help customer. They are also the most expensive for regular service. More

Bought used 4Runner Jamie was great! In fact, all the staff bent over backwards to make this purchase a successful one for all of us. Great guys, flexible, helpful and t Jamie was great! In fact, all the staff bent over backwards to make this purchase a successful one for all of us. Great guys, flexible, helpful and trustworthy. They did exactly what they said they would pre-delivery. I hughly recommend the used car sales department. More

approaching 1,000 for a 2004 Toyota Engine light service 2004 Toyota Corolla engine light on, street garage asked for $ 400 to fix. Brought to the dealer and quoted 600 for diagnosis, replace of O2 sensor an 2004 Toyota Corolla engine light on, street garage asked for $ 400 to fix. Brought to the dealer and quoted 600 for diagnosis, replace of O2 sensor and gas tank neck, gasket replacement etc... called by the same day saying everything fixed. I only found out the gas tank neck was sanded after paid $ 677 and what is more, the engine light came on the very next day. I brought the car back the next morning, saying need sometime for smoke test, then told me needs canister replacement, parts along $ 455 before tax, plus labors .... Brought the issue to service manager and he well listened my story and suggested let him try by fixing the canister, may be cost $ 30 - $ 40 bucks. I Left the car for the weekend, then called me saying they fixed it by replacing a valve, charging me $ 152 instead of $ 30 - $ 40 bucks. I made the payment thinking it was fixed anyway. Now comes round three, in less than 2 days the engine light came back again !!!, I have to managed to drive the car from London to Guelph to have it checked up and I was told they need a new canister to fix the problem and the manager was offering me to put it in for free if I buy a canister myself. I was not sure if if this is another bait or I should walk away, may be the street garage could fixed it under $ 400, and do not know why they could not diagnosis what is the problem in first place or it is just a way of how they do their business. In summary, a engine light on 2004 corolla cost > $ 800 dollars, still has the engine light on .... More

Awesome experience I just bought a 2014 Toyota Corolla from TOM JOHNSON and had a great experience and wanted to say he is a very laid back sales rep with NO pressure I just bought a 2014 Toyota Corolla from TOM JOHNSON and had a great experience and wanted to say he is a very laid back sales rep with NO pressure and he listened to my questions and answered all of them. I was looking at a lot of other dealerships in the last 3 weeks but kept coming back to Guelph Toyota because of the relaxed feeling from Tom. I would highly recommend this dealership and ask for Tom. You won't go wrong . Richard S. More

Helpful, genuine, friendly I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be tha I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be thankful for how they helped me today when I reached out for their help. Truly beautiful people on the inside and out. Thanks you so much guys. As I was waiting for Nicholas to get the test drive vehicle, another sales employee started talking to me and saw him again as I walked out..he made my experience extra joyful when I had time to talk with him shortly. I was so happy to have met with such amazing people who want to help you and see you happy. More

Purchase of Tacoma I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buyin I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buying a vehicle. Tom answered all of my questions and showed me all the details of the truck. I felt no pressure to purchase. My truck was ready on my pick-up day on time. I would definitely recommend this dealership and I would recommend dealing with Tom Johnson. Looking forward to many years of enjoyment with my Tacoma. More

Slow, expensive Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. H Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. Have sent this feedback many times in the after service survey, but no one every follows up. The Toyota brand should be better represented here! More