Guelph Hyundai

Guelph Hyundai responded

Thank you for taking the time to review us. We appreciate your comments. We are happy to hear that your needs were met and all issues were taken care of. Our staff are very friendly and helpful and do their very best to make your visit with us a pleasant one. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Good morning Jaime, My name is Chris Newman and I am the Fixed Operations Manager here at Guelph Hyundai. First and foremost, please allow me to apologize to you personally if the level of service we provided you was anything less than what you have come to expect from us here at Guelph Hyundai. From your comments it would appear that a lack of clear communication and realistic timelines presented to you at the time of write-up was the root cause of the issue here. We here at Guelph Hyundai take our customer service efforts exceptionally seriously and make every effort to provide top notch service with minimal inconvenience to our clientele. You mentioned you were stuck in a waiting room for many hours, we do offer a shuttle service to run our customers around Guelph in an effort to alleviate the inconvenience to the best of our abilities. I sincerely hope this was offered to you as an alternate option, if it was not offered, please accept my sincerest apologies. If you wouldn't mind Jaime, I'd appreciate an opportunity to speak with you further about your experience here to see if we can learn from it, correct our shortcomings for you and potentially earn your business and trust back. We will do what is necessary to make sure you are provided the level of service you expect and deserve. If you could reach out to me when you have a few moments in your day I would certainly appreciate it. You can reach me at 519-836-7669 or by email at cnewman@guelphhyundai.ca or by responding in this thread. Once again, please accept my apologies for our shortcomings during your recent service visit. I look forward to hearing from you. Kindest Regards; Chris Newman Fixed Operations Manager Guelph Hyundai 519-836-7669

Guelph Hyundai responded

Thank you for taking the time to review us. We appreciate your comments. Our customers are important to us and our staff will go above and beyond to make sure our customers are well taken care of. That being said we are happy to hear you had a sample of that customer care with Renee and Rhys. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are happy to hear there was a loaner car available for you to get your errands done and what a bonus that it was a new Santa Fe! Sounds like your visit with us was a good one and that is what we like to hear. Our new facility was built with our customers in mind and the drive through area has been a big hit! We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We appreciate your comments. Nothing smells better than a barbecue and sharing a meal with our customers is a bonus. We are happy to hear that you were completely satisfied and that your tire was under warranty. We are always here for our customers and it sounds like your four hours here with us was worth the wait. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. Congratulations on your new Tucson! We are happy to hear your experience here with our staff was incredible and that all your questions were answered. Our customers are important to us and it is our pleasure to make sure your visit with us is a good one! We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We appreciate your comments. Our customers are important to us and our staff will go above and beyond to make sure you get the information you need in a friendly and helpful way. We want our customers to feel at home and know they can depend on us. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are glad to hear your experience with us was excellent. We are happy that you and your wife decided to drop by and our sales staff were able to meet your needs. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are happy to hear everyone is always friendly and you are never bored waiting for your car. Our customers are important to us and that is why we do our very best to make sure your visit with us is a good one. Whether you enjoy a nice cup of our tasty coffee, enjoy a show on the TV or just sit and read a book we want you to feel at home. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!

Guelph Hyundai responded

Thank you for taking the time to review us. We really appreciate your comments. We are glad to hear your first service appointment with us was great. We do have a great staff who are friendly and driven to make sure your visit with us is a good one! We want you to be comfortable with us and take advantage of our waiting area that was designed to make our customers feel at home. We look forward to seeing you again in the future. Thank you for choosing Guelph Hyundai and have a great day!