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Guelph Hyundai
Guelph, ON
2,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,011 Reviews of Guelph Hyundai
March 27, 2016
Awesome experience buying our new Santa Fe ! This was our second Santa Fe, and not that we wanted to get rid of our 2003, it just seemed the right time for an upgrade. Our experience at Guelph Hy This was our second Santa Fe, and not that we wanted to get rid of our 2003, it just seemed the right time for an upgrade. Our experience at Guelph Hyundai was fantastic. The open concept of the building is great. Sitting at a round table to discuss our purchase was very cool. Our sales rep Tyler was awesome. He was very professional, made us feel like family, and even grabbed cookies and drinks for our kids. Very informative, answered all our questions. We definitely enjoyed working with him. We were also assisted with Tamara in finance, who was very friendly, made us feel very comfortable, and helped with choosing only the things that seemed relevant to us. These two employees along with a couple managers we met made the purchase of our new Santa Fe a fantastic experience. We highly recommend Guelph Hyundai. Thanks. More
by Knowles Fam
Employees Worked With
Tyler Moyes, Tamara Dietrich
March 18, 2016
Excellent purchase experience Matthew Whitehead was the sales rep. His thorough knowledge of the Sonata Hybrid aided by his previous experience in the tech field made the purchase Matthew Whitehead was the sales rep. His thorough knowledge of the Sonata Hybrid aided by his previous experience in the tech field made the purchase smooth and trouble free. The show room is bright,airy and comfortable... the best I've ever experienced. The service area was equally impressive. Altogether a very good experience! More
by Peter Varty
Employees Worked With
John Schoeck, Matthew Whitehead
March 14, 2016
This is my Third Hyundai Purchase - love them! I have never had a major problem with any of my Hyundai cars. This dealership takes good care of me and everyone is helpful and friendly. They go ab I have never had a major problem with any of my Hyundai cars. This dealership takes good care of me and everyone is helpful and friendly. They go above and beyond. My favourite Sales Associate is Scott Shafer, but I really enjoy talking to Adrian and Tyler also. Scottie tells it like it is. I like that in a person because I am the same way. Recently, he fixed my keys. I had 6 keys on 6 key rings, attached together with one other key tag. He said would you like me to sort this out for you? Who knew they were such a mess? He has helped me with way more than just the purchase of my new car and it was fun the whole time. I highly recommend the car and I highly recommend the dealership. More
by Jo Jo Dogger
Employees Worked With
Scott Shafer, Adrian Piattelli, Tyler Moyes
February 25, 2016
Guelph Hyundai Really Knows How To Do It! My wife and I were looking for a new vehicle and decided to visit Guelph Hyundai. We were pleasantly surprised and amazed with the expert salesmanship My wife and I were looking for a new vehicle and decided to visit Guelph Hyundai. We were pleasantly surprised and amazed with the expert salesmanship at this dealership. From our sales associate Tyler Moyes, Sales Manager Adrian Piattelli and Senior Finance Manager Jon Schoeck we could not have been looked after in a more professional manner. We will certainly recommend Guelph Hyundai to anyone looking for great customer service. Thank you, Wayne and Lesley McGill Kitchener, Ontario More
by wayles70
Employees Worked With
Adrian Piattelli, John Schoeck, Tyler Moyes
February 22, 2016
Shock I went in for my 48,000 km service visit and to my shock the total for the service visit was $1,087, and for that price I got no new parts. I looked I went in for my 48,000 km service visit and to my shock the total for the service visit was $1,087, and for that price I got no new parts. I looked at the bill wondering what costs so much. I have spoken to friends, family and co-workers and they're more shocked than I am. No one has heard of a service visit costing that much. One person said to me that you could almost buy a used car for that much money. I wonder how much my next service visit will be, which is in May. More
by edith
Employees Worked With
Jenni Chandler
February 22, 2016
helpful, easy, clean. i was searching for a dodge ram online and came across the 2014 dodge ram on hyundai's lot. Not only was it the lowest price online it was the cleanes i was searching for a dodge ram online and came across the 2014 dodge ram on hyundai's lot. Not only was it the lowest price online it was the cleanest and lowest kilometers. More
by 2014dodgeram
Employees Worked With
Sheryle Machado, Tamara Dietrich
February 12, 2016
Purchased a 2016 Santa Fe SE AWD It was a great experience to deal with this dealership and the Sales Associates Scott Shafer was amazing this guy , he really knows how to take ca It was a great experience to deal with this dealership and the Sales Associates Scott Shafer was amazing this guy , he really knows how to take care of his customers without making them feel pressure and his knowledge is something special. This is my 3 rd new vehicle that we have purchased and the best experience by the entire team. Scotty , Reece and John keep up the great work and I will see you in a year when I come to purchase the Tucson. Yours truly , Harley & Iwona More
by Harley Harley
Employees Worked With
Scott Shafer
February 05, 2016
Excellent Dealership I seen a car on their website and was chatting online. Recd a call back within in an hour from a sales Rep, and had my appt booked the same day for I seen a car on their website and was chatting online. Recd a call back within in an hour from a sales Rep, and had my appt booked the same day for a test drive with Sheryle. By the end of the day financing was all done and the deal was done. Great Service, quick response from dealer, very accommodating for my financing request. Wouldn't hesitate to recommend them to anyone. More
by lisa
Employees Worked With
Sheryle,Massado, John Schoeck, Sheryle Machado
February 05, 2016
Terrible Communication Previous to my service at Guelph Hyundai, I had been servicing my car at Waterloo Hyundai with no issues. Due to a change of employment, I was no long Previous to my service at Guelph Hyundai, I had been servicing my car at Waterloo Hyundai with no issues. Due to a change of employment, I was no longer in the KW region and thus went to Guelph Hyundai for my required service for warranty. When I arrived they were very pleasant, I was impressed with the service area and I was given my shuttle back to my place of employment. During the day I received a phone call from them informing me that my fronts brakes needed changed and some fluid changes would be required further down the road. They asked if I wanted these done at this time and I agreed. They never stipulated the costs of these additional services. I knew the approximate value of the brakes as I had my back brakes replaced by the Waterloo Hyundai but figured the other fluid changes would be minimal and were needed for my warranty. Much to my surprised when I showed up later to retrieve my vehicle, my bill was for $2,000. I discussed with multiple people, including my previous servicing company, and they agreed that a maintenance bill of $2,000 on a new car (less than three years old) is absurd. When reviewing the bill all the additional “fluid” changes resulted in $1,200 in additional charges and were all done with the Supreme packages. The labour charged was over $200 per hour. When I inquired about my bill they stated everything was communicated to me and nothing more they could do. I do not feel that communication was provided. When the services being provided are significant in dollar value, the fees should have been communicated along with the reason for needed the required servicing. None of the additional work was required for warranty. Needless to say, I will now be looking for a new business to service my car on a monthly basis. More
by hyundai123
Employees Worked With
Donny Lachance
January 12, 2016
Service good - Communication poor I brought in my 2004 Santa Fe because my low oil pressure light was on. The service centre was able to see me the same day and I was provided the awes I brought in my 2004 Santa Fe because my low oil pressure light was on. The service centre was able to see me the same day and I was provided the awesome shuttle service back to work. I had a lube, oil, filter done as well there was a recommendation to replace a faulty low oil pressure sensor. On the phone I was told that I was down a litre of oil, I was also told that my oil filter was not the correct size and could be a potential problem but nothing definitive. Upon pick up I was also told that possibly the wrong size oil filter could have triggered the oil pressure sensor to go off although it would not of been responsible for the faulty sensor that now needed to be replaced. I asked for the wrong size filter and the right size filter so I could take it back to the mechanic that installed it. That mechanic spoke with Hyundai service centre who then told them that my oil levels were ok and that there nothing wrong with the wrong size filter - in fact sometimes after factory filters are smaller. My issue is with the miscommunication I received regarding my vehicle; the oil level when I brought in the vehicle for service due to an low oil pressure light and the size of the filter. All in all the actual service was fine but the communication was poor. More
by winter2016
Employees Worked With
Donny Lachance
