Booked appointment online for service maintenance. Nobody called back to confirm, so I called them 2 days prior. For my surprise, I was told the appointment I booked online doesn't appear on their system. I didn't argue, just booked a new one with the person on the phone. The appointment was early in the morning, so I went there, left my car to be serviced and asked for a courtesy car or a shuttle to get back home. Got neither, was told that it's too early and they don't provide shuttle, let alone courtesy car. Ended up walking 45 mins. in a snowy day.