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Grande Prairie Chrysler Jeep Dodge - Service Centre

Grande Prairie, AB

4.6
493 Reviews

493 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre

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September 13, 2014

Worst I have ever experienced in 65 years of life. Third time I tried to get my car in for warranty service, they had me bring the car in for 7 am, called them multiple times that day up till closing w More

by james.fotheringham.92
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jenna Farrell, Ryan Prince, Danielle Mathieson, Donald Teal
Sep 29, 2014 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the lack of communication and the inconvenience you experienced being without your vehicle for a few days. Please know that I have discussed your concern with my service team to express the importance of good customer communication throughout the entire process of vehicle service and repairs. I have tried to contact you personally several times with no avail, I would welcome the opportunity to further discuss your experience in person with you in hopes to regain your confidence and earn back your business. I am grateful that you have brought your concern to my attention, as we strive for 100% customer satisfaction 100% of the time.

September 01, 2014

Tony kunz Such great customer service. Always there making my visit a great time. I'm never waiting he helps and asks any questions that I have.. I also bring m More

by Gidget2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony kunz
July 18, 2014

Ryan Prince Service was very quick and the service advisor was very knowledgable and friendly! Very pleased with his service and will return as well as recommend More

by krispert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Prince
July 04, 2014

A++ Experience with Service Representative I had smashed the back window out of my 2010 Dodge Ram 3500 while turning my fifth wheel too sharp. That same day within a few hours, Tony had tracked More

by Jboyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 02, 2014

Very helpful and professional Whenever I need my truck to get serviced and maintained I call Tony. He is very knowledgable and understands my work truck is my business. He always g More

by Joshuataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 30, 2014

The Best! Tony is a great guy to deal with, very understanding when it comes to problems and quick to find solutions. He is very knowledgeable about vehicles an More

by dthomson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Kunz
May 12, 2014

Customer Service Trent was a pleasure to deal with and was very knowledgeable. Was accommodating and efficient on supplying items needed. Made sure my needs came firs More

by Lacrosse16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 05, 2014

parts sales purchased front and rear brake pads for my 2007 3500 single wheel Dodge diesel truck, great service, great pricing and all the parts were in stock More

by mpn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schierman
April 14, 2014

Tony is the best Our service technician has always been Tony and he is simply the best. Wait time is minimal, issues are completed in a timely and satisfactory manner. More

by Vaadeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Landen Vaadeland
April 12, 2014

A Fabulous Service Department Today was my second visit to this dealership for service and I was very pleased both times. Today I the pleasure of being served by Jenna! She is no More

by GiasMomma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenna Farrell