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Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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452 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
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October 31, 2013
My name is Mark Troschuk and I am an Account Manager for Weatherford Production Services. I have been dealing with electrical problems on my 2009 Dodge Laramie 3500. I personally replaced the alternator, Weatherford Production Services. I have been dealing with electrical problems on my 2009 Dodge Laramie 3500. I personally replaced the alternator, fan belt etc and upon starting found it was to no avail. I called Norlan Chrysler initially and explained my dilemma to their Service Manager. I was told they were not taking bookings for two weeks! he mentioned that I could "drop my truck off next Monday and they would look at it if they had time"! I said that was unacceptable and that I needed my truck tomorrow. The Service manager's EXACT WORDS WERE,"Tell you what Mark...call GP Chrysler and ask for TONY...if anyone can help you out it will be HIM". No truer words have ever been spoken! I immediately called Tony and explained my dilemma. Tony said, " bring it in and we will take care of you"! Unbelieveable...at 5:30 in Grande Prairie! I drove my truck straight there and toni opened the shop door for me and waved me in. he took my information and asked me to go have a coffee in the waiting room and he would get it looked at. I didn't even have time to finish my cup of coffee and Tony was standing before me with a diagnostic printout. Tony proceeded to explain the problem to me and offerred me a solution. I was blown away! I was in around 6 and out of the dealership before 7 with a truck purring like a kitten. I can honestly say that as I left I felt very confident and overwhelmed with the attention and service I received. I would definitely share this information with EVERYONE at Weatherford and anyone else willing to listen. I want to say Thanks Again Tony...I do realize you were "only doing your job" but you went over and above with taking care of a stranger and treating him special. Thanks for fixing my problems and getting me back on the road! More
by marktroschuk
Employees Worked With
March 25, 2013
I stopped at my dealership today to make a appointment for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer for some warranty repairs as my truck has 57000 kl on it and would like to have some things done while there is still some warranty left. Last summer water from the ac drained in the cab flooding the carpet out, ( they could not find source so nothing was done) last winter the air bag lite kept coming on which was not fixed. Today I asked them if they could look at my winter front,( that has cracked from the cold) as well as my window seal that need replace. I was told I would have to book appointment and leave truck there yet again for another day so they could diagnose problem, then when parts are in would have to drop it off for another day so it could be fixed. the winter front has a visible crack and the window rubber is torn there is nothing to diagnose just look at it and if it is warranty order the pieces and call me when they are in. Dont seam to be too difficult to me. I bought a truck for my work I realize that they did not build it but they could surly work with a customer to book an appointment time and save diagnostic troubleshooting for people that have diagnostic needs. Way to go GP Chrysler my first and last vehicle from you's More
by Davidss
Employees Worked With
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