Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
452 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
Sort by
April 10, 2014
For the best service, see Tony Kunz! This is the first review I have ever written but after repeated excellent service, I want other people to know where to go. I drive an old car that re This is the first review I have ever written but after repeated excellent service, I want other people to know where to go. I drive an old car that requires routine maintenance and I've never had better service than the service I get when I see Tony Kunz at GP Chrysler. Not only is he knowledgeable about cars, he's practical, fair and I trust him completely. His honest approach to car service is not something I've experienced before when dealing with car issues, which makes him a guy I know treats my car (and me!) right. If you want a quality service from someone who is knowledgeable, fair and honest- I strongly recommend going in to see Tony. More
by brandyvigen
Employees Worked With
April 10, 2014
Very knowledgable Tony is always very good to deal with and knows his stuff. I would recommend him to anyone looking for a great service visit. He goes the extra mile t Tony is always very good to deal with and knows his stuff. I would recommend him to anyone looking for a great service visit. He goes the extra mile to ensure my trucks get in and get fixed in a timely manner. More
by Sean90
Employees Worked With
April 09, 2014
Visiting GP Chrysler Service was quick and at a fair price. It's always a great environment to be in. Everyone is inviting with a smile and a hand shake. Service was quick and at a fair price. It's always a great environment to be in. Everyone is inviting with a smile and a hand shake. More
by Cordelia81
Employees Worked With
Jason Schierman
April 09, 2014
Great Overall Experience I came in when my vehicle was shaking whenever I applied the brakes on my vehicle. When I came in, Carmen seemed to know exactly what I was talking a I came in when my vehicle was shaking whenever I applied the brakes on my vehicle. When I came in, Carmen seemed to know exactly what I was talking about as soon as I had mentioned the issue. She was very pleasant and made the intake of my vehicle very painless. Once they had fully diagnosed the issue she was quick to let me know what was going on and sure enough, it was the rotors as she had explained. I very much appreciated how thorough she was in explaining the process that was recommended for my vehicle. She called me as soon as it was done and I was out in just a few minutes when I came to pick up my vehicle at the end of the day. I will definitely look for Carmen next time I have vehicle issues and would definitely recommend her help to my friends and family! More
by kristedpope
April 08, 2014
Excellent service Very helpful. Very nice people. Super service . Got the job done quick! Great work, Did the job right :) amazing job. Outstanding work! They made me Very helpful. Very nice people. Super service . Got the job done quick! Great work, Did the job right :) amazing job. Outstanding work! They made me feel very comfortable More
by Anthonywhiten
Employees Worked With
Grainne wilmoy
April 08, 2014
Review As always a great experience from the personal at this dealership. Today I purchased accessories for my 2012 ram 3500. Also made an appointment for so As always a great experience from the personal at this dealership. Today I purchased accessories for my 2012 ram 3500. Also made an appointment for some service work. Both the parts and service department were very friend and helpful. I would and have recommended this dealership to others. More
by Ham4011
April 03, 2014
Amazing customer service Best customer service from a dodge dealer I have ever had! Keywood got my recall done and leaked checked out for me. I may just have to drive to him e Best customer service from a dodge dealer I have ever had! Keywood got my recall done and leaked checked out for me. I may just have to drive to him each time my jeep needs serviceing. I'm from Vernon British Columbia and come to alberta for work. Thank you! More
by Jessicajeep
Employees Worked With
Keywood Roberts
April 01, 2014
Great Service Team I purchased a 2014 Dodge Ram Sport 1500 from GP Chrysler in December of 2013. The sales team was able to get me into the exact truck I wanted that com I purchased a 2014 Dodge Ram Sport 1500 from GP Chrysler in December of 2013. The sales team was able to get me into the exact truck I wanted that comfortably fit my budget (thanks guys!). After a few weeks I started having some electrical issues with the truck (mainly with the radio). Sales provided me with Tony's name, saying that he would be able to look at everything for me. I do a lot of travel for work and Tony was able to fit me in when it was convenient for me. They are always quick on the draw with diagnosing the problem and fixing. I have had my truck in a few times with this electrical issue (not the dealer fault, just the truck acting up). Even though I have been a huge pain Tony has always been professional and has always helped out. I would highly recommend anyone whether buying from GP or not, to go speak with Tony for any service issues. Thanks Tony! More
by broganja
Employees Worked With
January 27, 2014
I feel the need to warn anyone considering using these guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected an guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected and any necessary repairs done. Boy was I wrong, and the follow up was non existent! Even after calling the number that says to call if not 100% satisfied…I never even received a call back from anyone even after my service advisor, Tony, assured me they would contact me! Long story short, I bought them a Sprinter Van to inspect and repair due to a no start issue, 3 AND A HALF MONTHS to repair, which I was completely fine with as I did not want to rush a complete and thourogh repair and because I need this van as my daily work vehicle! They assured me all was good, I flew into GP, paid $3500 and drove home to Calgary, stopped overnight in Devon. Next morning…NO START, and I'm stranded 350 KMS from home!! and the NO START continued every morning of my first 21 days of ownership! After taking it to the Local dealer in Calgary, they had to fix many of the things GP Dodge said they fixed! I spent another $2500 on top of what they charged me to fix what they said they fixed! They broke a TPS wheel sensor, lost my bumper tow hook cover, did not balance my tires after they said they did, ESPAR heater was replaced, but never worked, A/C line was melted, they started it using ether!! None of this was in the inspection, but then they say it must have been like that the whole time!! I know items can get missed, everyone makes mistakes, but not even a phone call, apology, offer to get me started the next morning…anything! I even bought my service manager and mechanic a gift as a thank you for the lengthy repair process….I feel SO taken advantage of, I'm ashamed!! Please be careful and ask specific questions, question why things are taking so long, get their answers explained to you in writing!! It's is almost one year later, and I still have cold starting issues…anything under -1!! Obviously its not repaired and I may need to warranty work they've done or parts they've used. But, I cannot even receive a call back from them!! Thanks to GP Chrysler, looks like I bought a lemon, or their mechanics are too incompetent to repair their own vehicle…Something I thought I was doing right by bringing a Dodge Van to a Dodge service dealership?!? I even posted a review on their Facebook page, no response!! More
by Taric
December 21, 2013
I feel the need to write this complaint to warn other people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicl people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicle booked in for a simple fix that is max a 3 hour job. After the vehicle sat in the parking for 3 days we started calling wondering what was going on. When calling to find out what was going on, no one knew what was going on. I was comtinusley given the run around and caught them in multiple lies as to what the status of my vehicle was. All I needed to know was when I would have my vehicle back because I had to drive home for christmas. I am so disapointed on how things have been so far. 2 weeks the vehicle was there and every time we called to see when it would be done or what was going on they were extremly rude. I will NEVER buy or recomend any one to this dealership ever again. It is a simple thing to do to let your customer know what is going on with their vehicle. I didnt appreciate being lied to and being treated so poorly. More
by upset1106
