We came to Gorruds based on recommendations throughout my workplace. Our salesman, John, was always accommodating and patient after letting us vent about a prior bad experience at another dealership in Mississauga. He took the time to walk us through the processes as it was my first financing car purchase, and him and his manager Danny addressed all our concerns. I would say the service department was a little unprofessional in a sense of they checked my coolant for leaks as it was a concern for me, but when we went to confirm the admin at the front desk seemed flustered. I would recommend this dealership. Reception for sales was always welcoming as well as other staff we passed by. I feel that the finance representative could use a bit more people pleasing skills, he seemed pretty pushy and frustrated us a little bit.