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Good Fellow's Auto Wholesalers

Toronto, ON

4.7
1,011 Reviews
Call Dealership (855) 581-9590
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3675 Keele St

Toronto, ON

M3J 1M6

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1,011 Reviews of Good Fellow's Auto Wholesalers

March 08, 2019

The best experience buying a car We bought a GLA 250 and Henri took care of everything, Honestly he’s so professional and fair at the same time and he tries his best to get the best More

by MojiB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 08, 2019 -

Good Fellow's Auto Wholesalers responded

Thank you Tina, it is great to hear you are happy with our services! Our main goal is for you to get the best deal and be happy about your purchase. Please enjoy your GLA 250 :)

March 08, 2019

smooth tyransaction great service I exprienced at one the best dealership in town or i would say in Ontario !! Henri did everything perfectly and we are glad to ended up More

by Domin K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 08, 2019 -

Good Fellow's Auto Wholesalers responded

Wow thank you for saying that! Clearly you had a good experience with us, and that is really great to hear.

March 06, 2019

Best customer service ever !!! We bought a mercedes from Henri and we received the best service that we’ve ever had with any dealership. I would highly recommend Good Fellow’s Auto More

by BradM1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 07, 2019 -

Good Fellow's Auto Wholesalers responded

We are happy you had a good experience with us :)

March 06, 2019

Best experience from good fellows auto My husband and I came to good fellows auto to look for one car and end up leaving with 2 thanks bijan he knows how to treat his customer and I would More

by Kennisha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijan Asadian
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Mar 06, 2019 -

Good Fellow's Auto Wholesalers responded

Wow that is awesome! We truly care about all of our clients, so it shows in our customer service. It is great to hear about your positive experience with us :)

March 04, 2019

Amazing and quality service Amazing service and extremely honestly as well. Walked in not knowing what I was looking for and was guided through the whole process! Henri was also More

by Vannabusiness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 05, 2019 -

Good Fellow's Auto Wholesalers responded

We want to be with you every step of the way, and make you feel confident about your purchase!

March 03, 2019

Sweep approval Henri is very knowledgeable and he knows how to get the approval. He knows the right vehicl for you and the best is he is very fast. More

by Arshia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 04, 2019 -

Good Fellow's Auto Wholesalers responded

Hi Arshia it is great to hear about your positive experience with us!

March 03, 2019

Happy Henri did a great job and helped to find the cheap car I was looking for. I am happy with my purchase and Agfa has so many cars to choose from. More

by Veronica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 04, 2019 -

Good Fellow's Auto Wholesalers responded

Hi Veronica, we pride ourselves on our wide selection of used cars, so we are happy we found the car for you!

March 03, 2019

Dishonest people... I sent an email to the dealership to because I was interested in seeing a car and test driving it, which I specified. The email I received asked when More

by AliciaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bijan Asadian
Report | Print
Mar 03, 2019 -

Good Fellow's Auto Wholesalers responded

Hello Ms. Alicia My Name is Abbas and I am General Manager at Good Fellows Auto, I take our customers experience very seriously as you noticed I am responding to your email on Sunday. First of all let me sincerely apologize for what happened, I spoke with Bijan and reviewed the emails, regardless of bad weather the vehicle should have been ready for the test drive although we are strongly recommended by our insurance not to allow test drive on sever weather, how ever you should have chosen the option drive it or not, since you requested the test drive two days ahead, he should have contacted you ahead of time letting you know due to the bad weather to re schedule the test drive, it was his negligent not to do so, although he said he offered you to wait to pull the car out ( based on Bijan ) but the car should have been ready. I regret that you had to experience this and walk away from my dealership unhappy, I am surprised with Bijan and I will deal with his negligent, I hope I can a get a chance to earn your satisfaction. I am going away this Wednesday, it will be my pleasure if I can meet you or have a phone conversation prior to my leaving. Best Regards Abbas

Mar 03, 2019 -

Good Fellow's Auto Wholesalers responded

Hi Alicia Thank you for your respond and feed back, I was wondering if you have not finalize your purchase and willing to give us another chance, I will personally guarantee you the service and indenting e you will receive, not just to make money only to earn your respect. We build this business from nothing and word of mouth got us to where we are. We care about our customers and they are our top priorities. Let me make up for the wrong. Thanks Abbas

Mar 04, 2019 -

AliciaD responded

Thank you for responding to my review. Bijan did say that we could test drive the car if we waited an hour however I would need to fill out the financing paper so because of the effort the get the car out, I had to be serious. I don't feel that should have even been a condition. I am a commuter and I need a car to get to work, I came from the Tottenham area to see the vehicle. I was looking at my options yesterday and made a choice to go with another dealer, I've already fill out the paperwork on a car. Although I was not willing to commit without testing or on the spot, I was extremely serious and this was an experience I would not be willing to repeat. Thank you.

Mar 04, 2019 -

AliciaD responded

Thank you for the offer. I respectfully decline. I am more than happy with my selection, I have chosen another model from the same make of cars due to my additional research. Obviously, my experience at your dealership was not acceptable by any means. At this team am unable to say that I would have ultimately selected that car once I visited saw all the cars I was interested in seeing on Saturday. Based on the text exchange with Bijan I did feel that there would be a lot of pressure to decide on the spot, my actually experience was far worse. I appreciate your attempt to rectify the situation.

Mar 17, 2019 -

Good Fellow's Auto Wholesalers responded

Dear Alicia I regret that you did not have a good experience and walk away from our dealership unhappy,the main reason was due to extreme bad weather, if you remember there was snow storm on that day and specially at the time you arrived, however Bijan still offered you to wait until he made the car ready for test drive despite of the vehicle being in the middle of the showroom and many cars had to go out before that vehicle came out and asked you at the mean time to fill out application to expedite the process while you were waiting, he did not ask for commitment, he did not expect you to still request for the test drive in such a bad weather, however after you insisted, he tried to prepare the car but you did not want to wait.I think it is fair to expect a car purchaser to spend about 30 minutes to 1 hours for purchasing a vehicle. About 10 vehicles had to be moved out and due to weather ( snow storm ) they had to be reconditioned before going back to showroom, that would take some times and you chose not to wait. We set our policies based on our previous experiences, test drive accidents, drive away with the test drive car, and our customers and staff safety and health. we have about 15 sales people and if every customer wants to test drive a vehicle inside showroom, you can imagine how polluted and messy the showroom will be, and risking safety of our customers walking around the showroom, specially kids running around, We usually have a similar vehicles outside of showroom for customers to test drive to get a feeling of how that type vehicle drives, however continues heavy snow for the past few weeks prior to your visit had limited us to offer that option for few models because they were buried under the snow on our outside lot.

March 02, 2019

Ford escape I got my first car from henri few years ago and here I am again to get another one. Henri is the guy we will get our car from at good fellows auto More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 04, 2019 -

Good Fellow's Auto Wholesalers responded

It is great to hear what a loyal client you are Debbie! Thanks for continuing to come back.

February 28, 2019

Hey was really friendly and great experience dealing through Henri is the best guy to deal with great customer service and we are more than satisfied. Best customer experience ever. We will comeback again More

by James Jassal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman Henri Ranjbar
Report | Print
Mar 01, 2019 -

Good Fellow's Auto Wholesalers responded

This is great to hear James! We always try to give all of our customers the best experience.

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