Go Auto Haus Volkswagen

New Car Purchase Went into Auto Haus to test drive the 2018 Golf R (was trying to decide between it and the Subaru WRX) I phoned ahead and was passed to Mark. He was Went into Auto Haus to test drive the 2018 Golf R (was trying to decide between it and the Subaru WRX) I phoned ahead and was passed to Mark. He was friendly and enthusiastic on the phone, as well as in person. He managed the test drive very well also. Matt was friendly, professional and very knowledgeable about the Golf R. It was due in part to Matt's willingness to take so much time to deal with me and answer my questions that I decided to go ahead and purchase the Golf R. Matt went well out of his way to help me, and I would recommend Matt at Auto Haus VW to anyone who is looking to spend their hard earned money on a new VW. More

Matthew Melo Great to Deal With! It was a pleasure dealing with Matthew! It took several months to get a deal down involving a trade in. Matthew took the time to follow up with me unt It was a pleasure dealing with Matthew! It took several months to get a deal down involving a trade in. Matthew took the time to follow up with me until something worked out. Dan More

Highly Recommend Adam McDonald at Knight Auto Haus VW I have been driving and purchasing cars with my family for over 25 years now and working with Knight Auto Haus Volkswagen was the most pleasurable and I have been driving and purchasing cars with my family for over 25 years now and working with Knight Auto Haus Volkswagen was the most pleasurable and stress-free car buying experience I have ever had. The dealership was very well laid out and clean with very professional sales people. I want to specially mention Adam McDonald who helped me to find the EXACT car I was looking for. The day I purchased my car Adam McDonald and his Sales Manager Cody Wood were nothing short of polite, professional and very easy going. The negotiation was one of the smoothest I have ever had which was due to both Adam and Cody’s very relaxed approach. I must mention Daniel Ribeiro, the Finance Manager as well because he was equally relaxed with his informative and concise way of operating. He had some great stories as well to make filling out all the paperwork interesting. So, by the time I had finished filling out all the paper work and getting my insurance the dealership had the car all prepped, cleaned and ready to drive away. I had never had a car buying experience where I was able to both purchase and drive away the car I wanted in the same day let alone under an hour later. Simple amazing. Therefore, I wish to highly recommend Knight Auto Haus Volkswagen and Adam McDonald for all his hard work helping me find the exact car that I was looking for. As well as Cody Wood and Daniel Ribeiro for helping to make my buying experience one of the best I have had to date. More

Positive, pleasant, eGolf purchase experience with Matt Melo Our purchase of a 2018 eGolf at Knight Auto Haus VW was a straightforward, positive experience with sales rep Matt Melo who provided courteous and kno Our purchase of a 2018 eGolf at Knight Auto Haus VW was a straightforward, positive experience with sales rep Matt Melo who provided courteous and knowledgeable service. Having a dealership that seems genuinely committed to growing the EV market in Manitoba was gratifying. More

Good car-buying experience Bought a new-to-me VW Golf. Love the car. Matt Melo was great. Enthusiastic, helpful, knowledgeable. Premini Ismath in Finance was a pleasure to deal Bought a new-to-me VW Golf. Love the car. Matt Melo was great. Enthusiastic, helpful, knowledgeable. Premini Ismath in Finance was a pleasure to deal with. Knight did what they said they would. More

Easy buying experience Matt was easy to deal with. I actually bought an E-Golf and had it shipped from Winnipeg to Alberta as they are so hard to get here. I found the car o Matt was easy to deal with. I actually bought an E-Golf and had it shipped from Winnipeg to Alberta as they are so hard to get here. I found the car on autotrader and was talking to Matt within minutes. He was very positive and willing to have the car shipped. The whole deal was done over the phone, email and texts. Matt kept me updated on the process (wiring money and shipping) throughout. When the shipping was taking longer than we expected, he was good to give me updates. He was able to get answers back to me promptly. Much quicker and more helpful than any other sales person I've dealt with at a car dealership. More

Great service with a smile! Matthew was incredibly helpful and knowledgeable. He helped me to decide on the best car for my situation. He took the time to listen to my concerns a Matthew was incredibly helpful and knowledgeable. He helped me to decide on the best car for my situation. He took the time to listen to my concerns and went the extra mile to meet my needs. In the end, am very happy with my new Golf R. The after sale service and communication has also been excellent. Keep up the good work Matt and I will be back when the time comes for a new car. All the best. More

Easy, No-Pressure Sales Experience Matt, Cody, and the rest of the AutoHaus staff were great to deal with. No pressure, knowledgeable staff really made our experience as relaxing as a Matt, Cody, and the rest of the AutoHaus staff were great to deal with. No pressure, knowledgeable staff really made our experience as relaxing as a car buy experience can be. Matt and his coworkers were very accomdating especially when completing the final purchase and pickup with a two-year old in tow. Will definitely return to deal with Matt and AutoHaus for our next vehicle. More

**After service customer care***Vehicle buying experience. ****Where to begin. I am changing my review because of how my wife and I have been treated after the sale. We purchased our vehicle with an agreement ****Where to begin. I am changing my review because of how my wife and I have been treated after the sale. We purchased our vehicle with an agreement that a car starter was included in the monthly payment we signed for at time of purchase. The vehicle was delivered personally by matt and he had informed me in person that the car starter would be installed later this year around fall at not extra cost. We agreed to wait because #1 we were told too by the trusty salesperson we thought we were dealing with and #2 it was summer time and we had no need for the car starter yet. After numerous back and forth emails we found out the car starter was never added to our agreement even we signed the papers stating it was. Also I have numerous emails from matt stating the car starter was included and would be installed later this year with no extra cost to us. I had informed matt this was not acceptable and would be pursuing further action with BBB and the customer protection agency for help. The dealership finally agreed to give the car starter with install at no cost however it was my responsibility to purchase an extra key that was necessary for the install for the starter because if I didnt one of my key fobs would be disabled. The cost of the key was $300 and I reluctantly agreed to pay it. I had bad feeling and assumption that there would be additional costs so I asked matt what was the total cost and what was needed to get the key and he informed me through email it would ONLY cost $300. Low and behold when the vehicle was ready for pickup there was a cost of $175 to have the key programmed which was never mentioned when I dropped of the vehicle or any emails that matt sent me. I was upset and had asked a manager to contact me. I got a call not from a manager but matt himself apologizing profusely that he had thought the programming was going to cost $40 (which was never mentioned as well when i asked what would be the total cost. I had asked if he could at least provide me with some free service such as an oil change and he was only focused on that if he did it would be out of his pocket and it wouldnt be fair. I asked him how it fair that I am shelling out close to $500 for something that was supposed to be free. Even he admitted to making the mistakes in the first place. All he gave me was a free detailing. I emailed the gm directly and still haven't gotten a call or email back. So for anyone wanting to purchase a vehicle from this dealership take my advice and go somewhere else where they won't lie to you or RIP you off. **** Our experience dealing with Matt has been great so far. We had brought our kids with us and Matt took the time to make us comfortable during the sales process. He wasn't pushy and did his best to get a good deal on our trade and into our new atlas. The dealership provide us with a courtesy vehicle. Matt personally delivered our brand new atlas directly to our home. More

Added extra charges to financing, sneaky paperwork There was $1530 added to our financing over top the sale price to pay for what the dealership ended up describing as "optional financing insurance". T There was $1530 added to our financing over top the sale price to pay for what the dealership ended up describing as "optional financing insurance". They did not discuss this with us, or even mention it before adding it to the financing. Everything money related was discussed on the sale agreement, and once the sale amount was settled we agreed and signed all the paperwork. So, after the sale, we were not given any copies of the paperwork we just signed, other than the sales sheet which we needed to register the vehicle. After a few weeks we got the letter from the financing company and luckily I contacted them to verify everything. It was at that time I realized the financing amount was not what we were expecting. When reaching out to the dealership about this discrepancy, they provided the paperwork which did in fact include this option. This was not a paper we were given to examine in detail at time of sale. There was disagreement that they told us about the option, but the bottom line is we would have never agreed to pay $1530 for financing insurance, so it was impossible that we were aware of it. After a month of back and forth with the dealership, they did refund our money and cancel the insurance. I believe everything is resolved, but the experience was terrible. Had we trusted the people at the dealership, we would have been stuck paying more than we agreed to. At the end of it, I still consider this as the dealership attempting to defraud us of $1530 by adding an insurance option onto our financing without our knowledge. I understand as a consumer we need to do our due diligence, but the dealership should not be able to just roll the dice and hope they get to bill extra. So listen. Do your due diligence. Negotiate on the sales price, not the financing payments. Go to the bank yourself and get your own financing, the dealership is not your friend and they are not helping you. The dealership is there to help themselves and only have their interests in mind. More