I came to Global Auto Sales one evening with three friends in early 2018 to see what the dealership had advertised on its website as a 2016 Infiniti Q50 Red Sport.
I had made it very clear to Joe, the dealership's representative who eventually sold me the car, that I was interested in the RED SPORT advertised on the company website, both orally in front of said friends, as well as in writing by email. In addition, after having test driven the car once, one of my friends and I stepped into his office where we were handed a fact sheet identifying it as a RED SPORT with 400hp.
Unfortunately for me, the car wasn't a red sport and I ended up being sold a premium model with 300hp two weeks later instead.
I realized what had happened a little over a day after having taken the car home from the dealership for the first time.
I tried my best to resolve the problem amicably. I even sent the owner, his brother and Joe, a nice email saying that I understood mistakes happened, that they were not fatal, but that given the circumstances, I could not hold on to this car and therefore needed them to take it back.
To no avail.
Ensued a nightmarish two months during which I was subjected to repeated, vicious and outlandish abuse from the dealer for wanting to rescind the contract.
The whole sordid affair, including the wild and baseless accusations and my responses to them, is documented on the BBB's website.
Fortunately for me, I had a few things working in my favor:
1) I DOCUMENT everything, and so found myself in a position to prove every single point I made, unlike the dealer who never offered any actual evidence for any of the wild claims he made.
2) OMVIC, the regulator, sided with me. My case was assigned to an incredible person called Shelley Shah, who not only endured a lot of nastiness from the dealer on my behalf, but fought tooth and nail over a period of MONTHS to get him to rescind the contract.
I was eventually contacted by an attorney who told me he had worked with Global Auto Sales in the past and that he had been asked by the owner to help us come to an arrangement, which we did when the owner agreed to rescind the contract. The kicker? This attorney is a criminal attorney...
Suffice it to say that I have never had such an ugly customer experience in my life and that one can never be too careful when buying a used car.