Ford Gabriel St-Jacques

Horrible service! ! Brought my 2002 Ford Escape in for a problem with the key/ignition transponder. Was given a "service advisor " named Richard. Richard returned only ! Brought my 2002 Ford Escape in for a problem with the key/ignition transponder. Was given a "service advisor " named Richard. Richard returned only one of my calls over the 3 weeks (!) the car was there and then simply abandoned the file and left it to one of his coworkers to try to figure out the repair. The service problem found other problems that made the car too expensive to repair (especially at their hourly rates). Trying to get my car removed from their completely overcrowded lot took 3 days and was extremely frustrating. Will absolutely never go back there. The entire experience was a nightmare. More

Bunch of xxxxxxx in the sales dept. Stay far away from the dealership. They are useless don’t hold to the deals they set out. When looking for xxxxxxx car salesmen this it the place to Stay far away from the dealership. They are useless don’t hold to the deals they set out. When looking for xxxxxxx car salesmen this it the place to go. Stay clear. More

I took my Ford Escape 2010 Red colour there because the car key won't start it, I was told to pay 1910.81$ One thousand , nine hundred and ten dollar, eighty- one cent....just for d key to start d car. I car key won't start it, I was told to pay 1910.81$ One thousand , nine hundred and ten dollar, eighty- one cent....just for d key to start d car. I summoned courage , thinking it was an old car, so I left the car for a few weeks, then decided to pick it later . I used my WHOLE TWO WEEKS SALARY TO PAY FOR IT as it's so frustrating waiting for so long to get buses or borrowing friends car, I PAID THIS YESTERDAY! Parked the car at home, , came back TODAY 10th of June to drive d car and behold- THE SAME STORY, SAME THING I experienced b4 taking the car to Ford Dealer, 7100 Rue Saint Jack West , Montreal?! The car wouldn't start! I called their office reception, I was told I have to wait till Monday. This is not fair! Simply felt NOTHING WAS DONE ON MY CAR? How can I have same results as at when the car was brought? Giving up d whole salary for Two weeks and you Giving this result in this fair and Justice equipped society is totally unacceptable! Going back to them on Monday! Sooo angry and disappointed! More

I’m an old client. Bought my car there and since always go to have it serviced there. Reliable and good service. Bought my car there and since always go to have it serviced there. Reliable and good service. More

Top service! Always on time and they work for you! And helpful when it comes to issues not covered by warranty, the service advisor helps out as best he can! Always on time and they work for you! And helpful when it comes to issues not covered by warranty, the service advisor helps out as best he can! More

My brother got the worst service ever that I ever seen avoid this dealership. Mark my words. Never again, service are awful believe me. Go elsewhere avoid this dealership. Mark my words. Never again, service are awful believe me. Go elsewhere More

Real bad experience!!! Sales guy was 1 hr late for the delivery process!! Car had coffee stains on the right hand seat. Large vibration when I left with the car. Ohh, the customer service is as bad as it delivery process!! Car had coffee stains on the right hand seat. Large vibration when I left with the car. Ohh, the customer service is as bad as it gets!! Stay away!! More

Not my first issue with this dealership, and also not the first time I've experienced unreliable service. I had to chase the dealership down in order for them to perform a service for my car despite having a first time I've experienced unreliable service. I had to chase the dealership down in order for them to perform a service for my car despite having a scheduled pickup/appointment. More

Don't want to sell cars. Had a fusion at end of lease, and wanted to trade for something new - Edge Titanium. As the lease came to an end, I called several times, wrote and ev Had a fusion at end of lease, and wanted to trade for something new - Edge Titanium. As the lease came to an end, I called several times, wrote and even dropped in to leave a message. In desperation I dropped a note to Gabriel head office and the dealer director - no one ever called back. No one was interested at all. Defies all belief that they spend all that money getting you to walk in the door, even more getting you to buy a car, and then just don't give a crap and don't respond at all. Customer retention = zero. Bought from another Ford dealer - the cars are good, this dealer though.... nah. Waste of time. More