Ford Gabriel St-Jacques
Montréal, QC
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39 Reviews of Ford Gabriel St-Jacques
I have been here a few times already for service and they always made my experience super positive. The staff is awesome, knowledgeable and friendly. Parts are quickly available when needed. Definitely recom always made my experience super positive. The staff is awesome, knowledgeable and friendly. Parts are quickly available when needed. Definitely recommend. More
Had a great experience leaving my mustang GT for routine change. While changing the oil, they noticed I had a loose wheel spacer and secured the spacer at no extra cost. Little things like these make the d change. While changing the oil, they noticed I had a loose wheel spacer and secured the spacer at no extra cost. Little things like these make the difference and I will go back . Omar the service advisor was great communicating thank you very much More
Following my unfortunate incident of July 19, Sebouh the Service Manager took control of the situation. First an apology for the delay in diagnosing the broken strut in addition to the obvious flat tire. T Service Manager took control of the situation. First an apology for the delay in diagnosing the broken strut in addition to the obvious flat tire. Then on the following Monday a loaner car was ready for me. Then the repair was done and the car was washed inside and outside and ready on time and under budget, if you can believe that. So while these unfortunate incidents do occur, when brought to the attention of the Service Manager the service was A#1, top of the heap. To me, this is the sign of an attentive dealer, who listens to their clients and makes sure things get done right. After this experience, I would recommend Gabriel Ford Lincoln and if there is an issue, Sebouh will fix it. More
Horrible service! ! Brought my 2002 Ford Escape in for a problem with the key/ignition transponder. Was given a "service advisor " named Richard. Richard returned only ! Brought my 2002 Ford Escape in for a problem with the key/ignition transponder. Was given a "service advisor " named Richard. Richard returned only one of my calls over the 3 weeks (!) the car was there and then simply abandoned the file and left it to one of his coworkers to try to figure out the repair. The service problem found other problems that made the car too expensive to repair (especially at their hourly rates). Trying to get my car removed from their completely overcrowded lot took 3 days and was extremely frustrating. Will absolutely never go back there. The entire experience was a nightmare. More

