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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

4.9
744 Reviews

744 Reviews of Five Star Subaru of Grapevine - Service Center

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June 01, 2024

The service was as promised. Deion kept us well informed of the status of the service. More

by Ines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Ines, for choosing Five Star Subaru for the care of your car. Reach Deion and our techs any time at 817-438-1700. We want to make certain you fully enjoy your car. Take care, Jakob Ritter, Service Director

May 30, 2024

Top notch service department. I only had recall work done here so I can't attest to their prices, but the experience was great. Didn't feel like they were trying to sell me on eve More

by erica_c_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Five Star Subaru of Grapevine responded

Erica, We appreciate helping with your vehicle recall at Five Star Subaru. When Matthew or I can share our Subaru knowledge, please call 817-438-1700. We are here to help in any way we can. Enjoy your ride! Best regards, Jakob Ritter, Service Director

May 29, 2024

I had a great experience today for my oil change and 18,000 mile checkup. I really liked the express checkout in the drive up area. The service was fast and my windshield wipers were replaced with my wa More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Palmer
May 30, 2024 -

Five Star Subaru of Grapevine responded

Ponddale84, Thank you for choosing Five Star Subaru for the maintenance of your car. Jayson and our techs remain available at 817-438-1700 for care questions any time. Don't hesitate to stop by or call when you need our advice. Safe and fun travels! Take care, Jakob Ritter, Service Director

May 28, 2024

Everything went well as scheduled. They were very nice and helpful, it was very much appreciated. More

by KWang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, KWang, for choosing Five Star Subaru for the care of your car. Deion and our service remain available at 817-438-1700. Let us know when you need our automotive advice. Enjoy your ride! Best regards, Jakob Ritter, Service Director

May 26, 2024

I have had very good experiences with Five Star Subaru. I set up an appointment with a loaner car which they will provide. They are efficient and the work is done right. Lauren did a great job of keepi More

by james.c.kesler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024 -

Five Star Subaru of Grapevine responded

James, Thank you for taking the time to rate your visit at the Five Star Subaru service center. Whenever you need our advice, please reach Lauren and our techs at 817-438-1700. We are always happy to share our knowledge. Safe travels, Jakob Ritter, Service Director

May 26, 2024

Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. More

by rodriguez.lynn.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Five Star Subaru of Grapevine responded

Lynn, Thank you so much for recognizing the many Five Star Subaru staff! We are grateful to call you our customer and friend. When you need our advice, please call 817-438-1700. We look forward to sharing our knowledge. Best regards, Jakob Ritter, Service Director

May 24, 2024

Jose was very knowledgeable and professional and the tech did a great job of diagnosing and repairing my car. Jason was great also. More

by rickjstanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the techs name
May 24, 2024 -

Five Star Subaru of Grapevine responded

Rick, We're so grateful you shared your experience! It is great to know we exceeded your expectations at Five Star Subaru. When you have care concerns, please call 817-438-1700. We are focused on your driving experience. Thank you, Jakob Ritter, Service Director

May 19, 2024

Had an oil change and tire rotation at Five Star Subaru this afternoon. I did not have an appointment but that was no problem. I was out of there sooner than I thought I would be. Colin was my service advi More

by klders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
May 19, 2024 -

Five Star Subaru of Grapevine responded

Klders, Thank you for stopping by Five Star Subaru for your car's maintenance. Colin and our techs welcome the opportunity to address any additional questions at 817-438-1700. We hope you count on us again. Take care, Jakob Ritter, Service Director

May 17, 2024

Very welcoming and accomodating. Kept us updated on status of service. Travis was so good! More

by Boholbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 18, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Boholbo, for taking the time to rate our services at Five Star Subaru. Travis and our techs welcome the chance to share advice. Call 817-438-1700 any time. Enjoy your travels! Best regards, Jakob Ritter, Service Director

May 17, 2024

Kind, knowledgeable, great listeners, focused, present, articulate, super team work, happy car, happy owner, ty More

by Keyesmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember all the names. Manager visited. There were several guys who kept me informed. All exceptional
May 18, 2024 -

Five Star Subaru of Grapevine responded

Keyesmc, It is our pleasure to help with your auto care at Five Star Subaru. We want you to continue to be happy with your Subaru and our services. Between visits, call 817-438-1700 with questions. We are here to share our advice. Thank you, Jakob Ritter, Service Director

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