Disbrowe Chevrolet Buick GMC Cadillac

Didn’t by a truck dealt with Kristen and she was awesome just wasn’t happy on my trade estimate maybe next time just wasn’t happy on my trade estimate maybe next time More

Purchased a $300 key fob and they charged me a full hour to program it, at $150, even though it only took 10 mins to program it, at $150, even though it only took 10 mins More

Spent $1600 on ceramic coating for my corvette, job was so bad they had to redo 2 months latter, then when I sold it to another dealer they had redo it again.. I would think twice before I used Disbrowe so bad they had to redo 2 months latter, then when I sold it to another dealer they had redo it again.. I would think twice before I used Disbrowe to do my ceramic coating. More

Last spring I purchased a new Corvette from Disbrowe and was happy with purchase. I signed a document stating I would not aell it within a certain PERIOD, I broke that agreement and subsequently have been was happy with purchase. I signed a document stating I would not aell it within a certain PERIOD, I broke that agreement and subsequently have been banned from every buying another new GM vehicle. I have no problem with that, I broke the rules, what I have a problem with is how the GM at Disbrowe treated me when I came in to service another vehicle. He was upset which I understand but he decided to verbally berate me in front if 2 of his staff, which not only disrespected me was totally rude and uncalled for. Karen and Paul who own the dealership are very nice people but I would anyone buying a vehicle to try not to deal with their GM. More

I've got to do it because I haven't seen enough about Kent or Jeff in here. These guys are all-stars and love selling cars and trucks. This whole dealership is solid. I've bought a 3 trucks and my daug Kent or Jeff in here. These guys are all-stars and love selling cars and trucks. This whole dealership is solid. I've bought a 3 trucks and my daughter's first car through them in the last 2 years and it always an enjoyable experience. Eric and Drew are awesome with the financial end, reception and service are top notch and it just feels like family in there. The owners have always come to talk with with me on every pick up day. Cant say enough good things about disbrowe. You won't be disappointed More

They have had my car for three days. ICall and have to They have had my car for three days. I Call and have to hunt the service manager down. It's very hard to plan anything on my end, when the departmen They have had my car for three days. I Call and have to hunt the service manager down. It's very hard to plan anything on my end, when the department operates by the seat of their pants. Was offered a loaner car on the 3rd day when car was suppose to be done. Told they had a big job. Guess my car is not a priority. Should have dealt with London Hopefully car gets done today. More

Karen and Paul retaining a $1000 deposit on a new factory vehcile, There is many GM dealer, this is a must stay away Thank you vehcile, There is many GM dealer, this is a must stay away Thank you More

Dave Fenn is the best sales person ever !!! I went to disbrowe to trade my KIA rondo in and you could have a better person to deal with Dave Fenn is kind considerate and very professional Da I went to disbrowe to trade my KIA rondo in and you could have a better person to deal with Dave Fenn is kind considerate and very professional Dave goes out of his way to make sure you are making the best choice possible Thank you Dave !!!! Kelly Collins Proud owner of 2018 Equinox! Hot red too lol!! More

Gerry goes above and beyond!!!!! We just purchased a vehicle here about 2 weeks ago. Gerry was our sales guy. He is one great person my husband and I are very pleased and would recomm We just purchased a vehicle here about 2 weeks ago. Gerry was our sales guy. He is one great person my husband and I are very pleased and would recommend this dealership if you are looking for a vehicle. Personable friendly people at Disbrowe.....thanks again for everything loving our vehicle! More

Failed to address brake problem - could have cost me my life In September, 2017, I drove my 2007 Cadillac CTS into Disbrowe's drive-through service bay as my brakes had felt "mushy" for a couple of days. The se In September, 2017, I drove my 2007 Cadillac CTS into Disbrowe's drive-through service bay as my brakes had felt "mushy" for a couple of days. The service advisor gave me an appointment for the next day and up sold me to a $99 "Seasonal Maintenance Package" which included Oil and Filter (which my car computer did not indicate I needed) as well as a brake inspection which the service advisor assured me would address my problem. I specifically asked for brake fluid line inspection as brake pads and rotars were new in the last year. She did not offer to test the brakes out or provide a shuttle home. Instead she let me drive the car away. I felt very nervous about it. When I picked up my car following service, the bill was $352.89 for oil and filter (which I thought was part of the $99 package) and for caliper service. NOTE: I WAS NOT CALLED TO GET APPROVAL FOR THE CALIPER SERVICE! The service advisor assured me the brakes were fixed. I left the dealership and the brakes still felt mushy. The next day backing down my 50' steep driveway, I completely lost my brakes. My foot went to the floor. I was careening backwards at considerable speed. Miraculously, I missed a tree, a telephone pole and a parked car, and ended up backwards in the middle of my neighbour's garden 2" from a tree. Even more miraculous, there happened to be no people or vehicles going by. What a terrifying 6 second ride! I could have been killed or killed someone else. I towed the car at my expense back to Disbrowe's where I was invited to meet with the owner and head mechanic under the car on the hoist to have them show me the corroded brake fluid lines, which I pointed out was a conversation we should have had the first time. before I nearly killed myself. The owner admitted that the service advisor had failed to make note on the service work order that I had come in because of a brake problem and that I had specifically asked to have the brake fluid lines examined. The technician had rotated the tires, topped up fluids and did a caliper service and failed to notice the brake fluid lines were leaking as part of the brake inspection. The owner quoted $3800 to replace all the brake fluid lines or $800 to replace the front ones only so that it was driveable. I was quite shaken and said to fix the front ones while I figured out what to do. Then she took me into the showroom and sent me out on a test drive of 2017 Cadillac SUV - without a sales person. On my return I waited a half hour and no sales person attended me so I handed the key to reception and left. What a horrible dealership experience from beginning to end. The cost of front brake fluid line replacement came to $785.75 for which the owner only gave me a $205.55 credit for the caliper service which she shouldn't have charged me for anyway as I had not approved it, and which obviously wasn't needed. In total I paid $933.09 for this disastrous experience. I wrote to GM Customer Care in Oshawa, Ontario asking for a refund of my money and had several subsequent phone conversations with "Diane" who in the end said the "team determined that they would not reimburse the money" My claim for reimbursement is based on the following issues: 1. They should not have even let me leave the dealership on my initial visit since I told them I was afraid to be driving my car with bad brakes. Instead the service advisor up sold me to a maintenance package assuring me the brake problem would be addressed and sent me home. 2. I specifically asked them to check brake fluid lines and told them the brake pads and rotars were new. The service advisor did not make note of this, or make any notes whatsoever on the work order and the technician did not check brake fluid lines, which given the level of failure, leaks must have been obvious 3. The technician went ahead and did a caliper service and the service advisor did not call me to get approval for this $205.55 expense first. 4. The owner should have stepped up and fixed the brake fluid lines at no charge given the horrendous and frightening experience and the incredibly dangerous outcome of their incompetent staff. Instead, the owner conceded that they were at fault but would only refund the caliper service which of course, she shouldn't even have charged me for since I had not approved it. In hind sight I should have left the car on the hoist and done nothing until I contacted my lawyer to negotiate better compensation for their incompetence and the stress and upset they put me through. It would have probably cost them a lot more. All I wanted was a refund of the money I spent as some gesture of goodwill to a loyal GM customer of over 50 years. I am simply appalled at the response of the dealership and of the GM Customer Care to this experience. Everyone in my community, many of whom are Disbrowe customers, know what happened to me and more importantly know how badly it was handled which has done far more damage to their reputation . More