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Denham Chrysler

3.0

3 Lifetime Reviews

2302 -50 Avenue , Lloydminster, Alberta T9V 2W7 Directions
Sales: (780) 875-5337

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3 Reviews of Denham Chrysler

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April 29, 2018

"Great experience"

- JRJhappy789

Treated us with total respect and honesty. Traded in our old truck left with our new truck in 4 hours. Great people!!! Thank you very much!

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Recommend Dealer
Yes
Employees Worked With
Christopher Fenton and Virginia
February 19, 2018

"charged for parts that were not really installed "

- truckguy95

Had prob with air suspension system, was told pump was blowing fuses n needed upgrade on lines to front end. They said pump needed replacing, which i found strange as it had blown up the rear bags to the max off road height. when I picked up the truck I asked for old parts but was told they would look but garbage truck had already been there. In a nut shell I was charged $2,000 for a chronic problem that manifested before the warranty had expired, was charged for parts that were not installed, and apparently Denham sends dangerous goods into the landfill. I have been talking to other 2014 halfton owners and found that I am not alone, one other even took his to another repair facility and was told that the pump definitely was not a new part. I had not dealt with Denham since the early 80s because of a similar problem when my wife took our full size Van in for service and was similarly cheated. In the mean time we have owned n operated over 90 light trucks n cars not one of them a Dodge product n never had one similar problem. YOU should be ashamed of yourselves.

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Recommend Dealer
No
Employees Worked With
service manager
March 21, 2017

"Terrible Customer Service "

- NJT1993

When we purchased a brand new 2016 Ram 2500 in April of 2016 we had a great experience. The salesman worked hard to get us into the truck we wanted, and unfortuantely, Dennis is no longer with Denham, and ever since we have received TERRIBLE customer service. We have been having trouble with the paint on this brand new truck. It is now less than a year old and I am writing this review as the truck is at the auto body shop getting the fender & bumper repainted (at our expense) due to the paint peeling and very severe rock chips (to the point that it's rusting). We went back and forth with Denham about this for almost a year (summer 2016-Mar.2017) and have just been told they weren't going to do anything for us. The result is crappy- that they won't help us. But the attitude of the General Manager is what really gets me. He basically hung up on my Fiancé after saying they wouldn't do anything. In the time that we were trying to get this worked out, the Service Manager ALWAYS said "I'll get back to you by end of day" then weeks would pass and we would end up calling again or stopping in as our calls weren't being returned. Long story short, Denham will not be recieving any more service from us. Once the truck is no longer on warranty, they will not see us again. After this issue and speaking with friends and colleagues, we have heard that we aren't the first to experience something like this!

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Recommend Dealer
No
Employees Worked With
Steve, Alan
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