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Davis GMC Buick

Lethbridge, AB

4.9
1,680 Reviews

115 W.T. Hill Blvd. S.

Lethbridge, AB

T1J 4T6

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1,680 Reviews of Davis GMC Buick

October 30, 2017

Key cut and rims put on tires Very disorganized Put the wrong rims on my vehicle Poor communication just don't listen In convenient now I have to return again on Monday More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Roberts , Davis Service Team
Oct 31, 2017 -

Davis GMC Buick responded

Good afternoon, I am sorry that you found your experience with us unsatisfactory. I have discussed this with our Service Lane Manager and to try and compensate your inconvenience we did offer you the more expensive rims at the same price as the ones that you originally ordered. We understand that having to return is an inconvenience and for that we do apologise. Kind regards Jackie Needham Advertising Account Executive

Nov 02, 2017 -

Erika responded

Yes I did appreciate the rims at a lower cost. However the only reason this offer was made was because when my sister returned the vehicle for the rim switch she was told by Ed Roberts that he had no record of her appointment and could not possibly fit her in that day. He insisted that she would have to come back on a different day. When she insisted that she was not leaving until the error was corrected she was directed to Phil. After some more "discussion" this was the solution that was given by Phil.

Nov 06, 2017 -

Davis GMC Buick responded

Good afternoon Erika, I am very sorry that you had been inconvenienced. It appeared that at the time of booking our system had not entered it correctly so on the day, there was no record of the appointment. I understand that this is not your concern and again I apologise for they inconvenience that this caused you. Kind Regards Jackie Needham Advertising Account Executive

October 30, 2017

Oil change Great service, vehicle in for oil change and completed quickly and efficiently. Maybe the cost was a little pricey for just an oil change. Overall gr More

by DAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davis Service Team
Nov 01, 2017 -

Davis GMC Buick responded

Thank you so much for your valued feedback! We really do appreciate it! We look forward seeing you again!

October 29, 2017

Friendly, efficient and professional service. The service provided at Davis GMC Buick is always exceptional. I feel like I’m a valued customer every time I visit the dealership. I recommend Davis More

by B DeGinnus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Shigehiro , Kelly Shigehiro, Davis Service Team
Nov 01, 2017 -

Davis GMC Buick responded

Thank you so much! That really means a lot. You certainly are a valued customer! We look forward to seeing you next time.

October 29, 2017

Express lane? Almost 2 hours for an oil change in the Davis “express lane”. Hardly worth it for free, won’t be returning when those are used. More

by Someone123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Davis Service Team
Nov 06, 2017 -

Davis GMC Buick responded

Thank you for your valuable feedback. We truly appreciate it. We understand that it can be frustrating having to wait longer than anticipated, unfortunately there are times when we are busier than others which will cause a delay. We do our very best to ensure a fast and efficient service and we also offer a free shuttle service and have our Davis Bistro upstairs should you wish to stay and wait.

October 28, 2017

Honest Interaction Having shopped around at a few dealerships in town, I really appreciated the honest and thorough approach that Davis takes. They were ambitious to fin More

by s.lowry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Burt, Cesco Vizza, Russell Mezei, Derek Lowry
Nov 01, 2017 -

Davis GMC Buick responded

Here at Davis we strive to make customer satisfaction our number one goal! I know you are going to love your new vehicle!

October 28, 2017

Awesome service, Speedy Service! We were treated at Davis as if we were VIP. They met our needs and did not hold back on giving us #1 service, made sure they gave us exactly what we n More

by Black Water, Loralee bt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Semach, Kyle Sweetgrass
Nov 01, 2017 -

Davis GMC Buick responded

Thank you for the kind words and the 5 star rating! I look forward to seeing you again in the future. Kyle

October 28, 2017

Truck was running rough they solve the problem for a good cost great job the service was quick and friendly I would definitely recommend them to my friends More

by chuck conners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davis Service Team
Nov 01, 2017 -

Davis GMC Buick responded

Thank you for coming in to see us and for leaving our team a 5 star rating! It really does mean a lot!

October 28, 2017

Outstanding knowledge and great customer service Explained what I was looking for in a truck. They went and found the one I was looking for. Understood what I wanted to do to it and presto it was eve More

by SilverDream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesco Vizza, Jarrett King, Russell Mezei, Derek Lowry
Nov 01, 2017 -

Davis GMC Buick responded

Thank you for the excellent review. It was our pleasure to make your buying experience a pleasurable one and we know you will love your new truck! Please don't hesitate to contact me should you need anything! Derek

October 24, 2017

Amazing 😁 Called in, looking for a truck. My sales manager was amazing. New exactly what i was looking for, found it and had it ready to go. Was even going to d More

by Fire Medic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Mezei, Brent Eisen
Oct 24, 2017 -

Davis GMC Buick responded

Thank you very much for your business. I hope the truck serves you very well and it was lots of fun watching your son colouring on my desk! Brent

October 24, 2017

Awesome Great dealership everyone is friendly polite and answer all my questions service department is awesome and parts department is awesome would recommend More

by Chad Hirsche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davis Service Team
Oct 24, 2017 -

Davis GMC Buick responded

Thank you for the awesome review Chad! All recommendations are welcome :-) See you next time!

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