Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,034 Reviews of Crown Honda - Service Center
Sort by
April 14, 2024
I purchased a brand new crv from this dealership not even a year ago; Yesterday I took it in with the service oil light on to do my first oil change. My appointment was at 12pm it took 2 hours and 47 mins to a year ago; Yesterday I took it in with the service oil light on to do my first oil change. My appointment was at 12pm it took 2 hours and 47 mins to do an oil change. If I could give a negative 1 rating that’s what it would be. I would never buy another car from this dealership again. More
by xxxx off honda owner
Employees Worked With
Helpful April 14, 2024
Jay was awesome. We went in to get our truck serviced and Jay helped us to trade in our truck for a 2023 Ridgeline. We drove our new Ridgeline home. We went in to get our truck serviced and Jay helped us to trade in our truck for a 2023 Ridgeline. We drove our new Ridgeline home. More
by jpolk1952
Employees Worked With
April 10, 2024
Nice. .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow .. Clean...Caring... Professional Staff..... Nice Cars... And! And! Nice.. People Incredible An A rated.....Wow More
by minniem34
April 02, 2024
We work with Jay on the buy of our car he went out and beyond helping us to get what we wanted. He is a great salesman and recommend him and crown Honda Pinellas Park for an excellent service thanks Bel beyond helping us to get what we wanted. He is a great salesman and recommend him and crown Honda Pinellas Park for an excellent service thanks Belen Velasquez More
by bbalbornoz30
Employees Worked With
March 30, 2024
Zach was a great service advisor. He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenan He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenance. More
by Big. Rig
Employees Worked With
March 30, 2024
Zach made sure my service was quick and easy. Didn’t have to wait long at all Didn’t have to wait long at all More
by Joe Bauer
Employees Worked With
March 24, 2024
Excellent customer service and wonderful courtesy. A pleasure to do business with. Will keep buying Honda because of great service from people like him. A pleasure to do business with. Will keep buying Honda because of great service from people like him. More
by Bonnielouboyleganderson
Employees Worked With
February 03, 2024
We are deeply disappointed with the service at your dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos ava dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos available). We reported it to service advisor Drake Alexander on January 7, 2024, citing valid reasons for the delay in notification. Despite expecting a thorough investigation, Mr. Alexander dismissed our concerns, baselessly accusing us of causing the damage at Walmart. Requests for the service manager's contact information and/or insurance information were met with uncooperativeness, false claims of checking security footage, and repeated lies. He suggested the week delay in reporting absolved Crown of responsibility, which is deeply concerning. Our expectation for a satisfactory resolution included acknowledgment of the inconvenience, an invitation to review the damage, and a proactive approach to resolution, even if at our cost. Unfortunately, Mr. Alexander's behavior fell short of our hopes. We believe a reputable dealership should prioritize customer satisfaction and promptly address issues. It would appear that Crown has failed to train this employee on de-escalation and basic customer service skills. He falls short of the expectations the Crown brand brings to the table. We highly suggest working with another advisor at Crown due to his inability to handle challenging situations, should they unfortunately arise. Sadly for Crown and the Honda brand, this has left such a bad taste in our mouth that we will likely not shop this dealership group or brand in the future. There are far too many options for make/models and dealerships out there to subject ourselves to this level of service. More
by KateR
Employees Worked With
January 20, 2024
Drake Alexander was very professional and helpful on the phone. Answered all of my questions & I will be referring any of my family and friends to him as well! phone. Answered all of my questions & I will be referring any of my family and friends to him as well! More
by TaylorDupois
Employees Worked With
January 20, 2024
I always come to Crown Honda to get my car serviced through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to ta through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to take care of your car. He always explains things thoroughly, including all costs. He even followed up with me about a part recall on my car. Amazing customer service! More
by jessie947
Employees Worked With
