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Crosstown Chevrolet Buick Cadillac GMC

Greater Sudbury, ON

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528 Reviews

280 Falconbridge Rd

Greater Sudbury, ON

P3A 5K3

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528 Reviews of Crosstown Chevrolet Buick Cadillac GMC

May 12, 2016

Poor service. No accountability. Didn't solve the issue. Did not advise of issues found with vehicle until I picked it up, and then only in the written service report. Worse yet, dam More

by Sky Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al Semeniuk, John Katerynuk
May 31, 2016 -

Crosstown Chevrolet Buick Cadillac GMC responded

We are sorry it took so long to investigate your complaint. I would like to start by apologizing for the lack of communication with you regarding the progress and findings of the vehicle repair. The Advisor has openly admitted that he did drop the ball and is sorry that he did not close off the work order with you and explain our findings prior to you seeing our cash office. We agree that is an awful way to find out about your vehicles problems. In regards to the body damage. Because of where it is located, you would have to get on your hands and knees to see it. Our advisor did miss it on his walk around. The technician noticed the damage prior to lifting the vehicle while he was setting the pads and notified John immediately before lifting. This should have been communicated to you immediately. Once again we are sorry for your poor experience and apologize sincerely. We are not guilty or responsible for any vehicle damage. We are however ultimately responsible for our poor communication and we use every negative review to better fine tune our process’. Thank you for bringing this to our attention.

May 12, 2016

excellent service thanks to Tammy Stewart just recently bought a used buick Lacrosse I am very pleased at the quality of service I received, If your shopping for a car...call Tammy at Crossto More

by jessica66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheri Rousseau
May 05, 2016

Went to window shop for a new vehicle Went window shopping for a new vehicle. Spoke with salesman, James Goudreau. He was very easy to talk to. Made us, the wife and I, feel comfortable an More

by Gaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
May 06, 2016 -

Crosstown Chevrolet Buick Cadillac GMC responded

We appreciate you taking the time to write this review. Thank you for your business!

May 02, 2016

Purchased a car and truck Thanks Jeff Masciangelo for your patience and help fullness on the purchase of our new Impala and Silverado was the best buying experience we've ever More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch, Jeffrey Masciangelo
April 29, 2016

Purchase of used truck We just purchased a used truck and have to say that we just couldn't be any happier. Employees were friendly and provided excellent service. None of More

by Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Contois, Sheri Rousseau
April 26, 2016

Purchased new truck My brother bought an Impala there and was very satisfied with his experience at Crosstown. My purchase was as good. They don't rush you and treat well More

by Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
April 21, 2016

Friendly, informative staff I went in strictly just to test drive some models. I left purchasing a car. I was given an amazing offer I couldn't refuse. Tammy took the time to ans More

by scheelangie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Stewart
April 21, 2016

Purchase of my Second Vehicle This is my second Purchase from Crosstown, each time I have had the most excellent service from my Sales Representative. Justin Brisco has gone out o More

by Sue S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justen Briscoe
April 19, 2016

Made my life easy - first time buying a new card. Justen was recommended to me through a friend who had recently bought a truck from this dealership. Once again, I had never purchased a new vehicle be More

by thegreatoutdoorswithabigolroofontop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justen Briscoe
April 15, 2016

Great Service My husband and I have been very happy with the service we always receive at Cross Town. James Goudreau is very professional and always provides us More

by Dave and Bernice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
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