Cranbrook Dodge

Warranty issue I work all over British Columbia and my new Jeep has given me nothing but problems (in shop about once a month) I therefore visit alot of dodge dealer I work all over British Columbia and my new Jeep has given me nothing but problems (in shop about once a month) I therefore visit alot of dodge dealerships. I in general find each dealership to be lacking in professionalism and knowledge . Some places are downright rude, most likely not wanting to deal with issues covered under warranty. This dealership however met and exceeded my expectations. They were incredibly kind and helpful, going out of their way to help and explain the issues. I highly recommend them :) More

The Good & The Bad. You won't find a better place to "buy" a vehicle. With Salesman like Roy Hughes, and a finance manager with good relationships with local banks like J You won't find a better place to "buy" a vehicle. With Salesman like Roy Hughes, and a finance manager with good relationships with local banks like Jason Spyksma It's hard to beat the buying experience, all boxes check. But there's two sides to it: buying & maintenance. The service side is more essential then the buying side. Yes, we all need to purchase it, but we need it serviced as well. Hoping a change in management was the key to past hold ups, but I think the issue lies with the technicians and there "indespenability" there are not enough "good qualified " mechanics in the area. Then when they make countless mistakes and exhibit poor judgement, it's tolerated. There's no fear of job loss, so why go the extra mile or strive to be better? I won't even list the problems I have had, they wouldn't fit on one hand. And after reading them no one in there right mind would go back. I've heard bad things. Gave it the benefit of the doubt and tried them myself. Could not have imagined that it could have been worse then I thought. If you want a service Center ran by a former internet manager who is afraid to put his foot down, who will let cars role out of the shop with even routine things like oil changes oil systems not being reset, dirty paint and interiors. If small things can't be done properly, how can you trust the big issues? Save your vehicle. Service Elsewhere. Or don't buy a dodge. Really hard to put into words the situation with cranbrook dodge service Center. It's really bad. More

Covered up a major problem with used car My experience with Cranbrook Dodge was fine, until my mechanic told me the car's transmission needed to be replaced, and that the seller knew this but My experience with Cranbrook Dodge was fine, until my mechanic told me the car's transmission needed to be replaced, and that the seller knew this but drained the transmission fluid and put new fluid in to cover up the problem. I do not recommend this dealership because they have no morals and will lie to you to make money. More