Cold Lake Ford

Great service experience and follow up. Minor repair work was required on my F350 SD. While looking over the estimate I noted a "Senior's Discount", a policy I was unaware of and which w Minor repair work was required on my F350 SD. While looking over the estimate I noted a "Senior's Discount", a policy I was unaware of and which wasn't shown on a previous repair Bill. The Staff immediately apologised for the omission and credited it to the present invoice. As always the repair was done on time, shuttle service was great, and I picked up my serviced and washed vehicle at the time promised. As always, the courteous and extremely helpful staff, good communication with the mechanic, and an efficient shuttle service minimised inconvenience and provided great confidence in the service experience. More

Maintenance Young lady at the Service Desk made sure I knew they were aware of my appointment and it would take about an hour. Service done on time. Minor note th Young lady at the Service Desk made sure I knew they were aware of my appointment and it would take about an hour. Service done on time. Minor note that when wipers were replaced, old one was left on windshield area. Good service as usual. More

Purchase of my new 2017 Ford Escape Sport This will be our 4th vehicle purchased from Cold Lake Ford! Our sales lady Jennifer, who by the way is fantastic, she has been nothing but amazing t This will be our 4th vehicle purchased from Cold Lake Ford! Our sales lady Jennifer, who by the way is fantastic, she has been nothing but amazing to myself and my husband! If anyone is looking for a new or used vehicle she is the one to go to! Jen I thank you and Joni (financing) from the bottom of my heart! More

Approachable, knowledgable and great price! Staff was very accommodating to our needs. Knowledgeable of the F150 Lariat Model and gave us a great price on our trade in. Also, very happy with the Staff was very accommodating to our needs. Knowledgeable of the F150 Lariat Model and gave us a great price on our trade in. Also, very happy with the price on our new vehicle. Time was of the essence as the 0% financing deal was about to expire and they got it done in time! More

Prices can't be beat I was shopping around for a specific tire for my truck and no one could beat the pricing Ford had. i brought my truck in for tires/pads/rotors and the I was shopping around for a specific tire for my truck and no one could beat the pricing Ford had. i brought my truck in for tires/pads/rotors and the customer service was excellent. More

Honest service Called the dealership about a 2011 Ford Raptor, they sent me a video, helped arrange financing. I had to travel from Reddeer to Cold Lake, a long dri Called the dealership about a 2011 Ford Raptor, they sent me a video, helped arrange financing. I had to travel from Reddeer to Cold Lake, a long drive. I was very glad to see that the truck was in the condition described, no bull. I had been looking for this particular vehicle for a long time, they were very honest and great to deal with. A nice change from some or the other dealerships I had to deal with and waste time while I searched for this truck. More

They worked hard to make things right! I had a couple of things replaced on my vehicle and because, there was a tweaking that needed to be done so that my car was like it was before they in I had a couple of things replaced on my vehicle and because, there was a tweaking that needed to be done so that my car was like it was before they inserted the new parts - they kept at it and helped me to be satisfied! More

Tire changeover Never had an issue here yet! Fast! Friendly job done! Cost was higher than I expected for changeover of four tires but I was on a tight schedule. Never had an issue here yet! Fast! Friendly job done! Cost was higher than I expected for changeover of four tires but I was on a tight schedule. More

I love my new Escape. I appreciate the friendly atmosphere, and the time and attention I got when I went in to pick out a vehicle. The staff were professional, knowledgeab I appreciate the friendly atmosphere, and the time and attention I got when I went in to pick out a vehicle. The staff were professional, knowledgeable and took the time to listen to what I wanted. This is my second purchase from Cold Lake Ford. More

Ford Edge Purchase Sales staff were attentive and not pushy. Ryan's honest and straightforward approach was appreciated. We were able to test drive several vehicles at o Sales staff were attentive and not pushy. Ryan's honest and straightforward approach was appreciated. We were able to test drive several vehicles at our own pace. We factory ordered the Edge and it was received within the estimated timeframe (about 4 weeks). When ordering, we asked not to include sat nav. The factory mistakenly included this feature, but we were not charged for it. Overall, we are happy with this purchase and would return to Cold Lake Ford. More