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Coiteux Hyundai

3.5

4 Lifetime Reviews

5235 Avenue Papineau , Montréal, Quebec H2H 1W1 Directions
Sales: (514) 521-3201

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4 Reviews of Coiteux Hyundai

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March 27, 2019

"Unremarkable service, too focused on profit"

- From far away

Went to buy a used car but they don't have parking for customers so we had to park on the street. The whole process took longer than the parking time allowed because we had to wait for sales director, so we ended getting a ticket. I tried to get them to pay for it, but the salesman didn't go out of his way and just gave up after not being able to talk to his boss. They don't care after the car is sold. They don't see the problem of having their customers get a ticket because they can't provide parking. During the sale process, they put a good amount of effort to sell additional products with high profit margin, but negotiating repairs or discount is barely possible because they become closed and very defensive in their argumentation. The vibe is really "give me your money" type of sale experience, not win-win for the customer and dealer. I ended up buying a used car there because of the car itself, definitely not for the service. Overall, it was a disappointing experience. I expected a more genuine customer experience.

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Recommend Dealer
No
Employees Worked With
Rolando Lerena, Aref Mlayeh
July 17, 2018

"Excellent service"

- Miss C

It's my second purchase at Hyundai Coiteux. I am very satisfied with the service and vehicles. Mr Richer, the sales rep, was efficient, friendly and above all listened to my needs and requests. I felt him to be honest and patient throughout my questions and test-driving. Mr Sasso who finalized the financing and insurance paper work was also very efficient and friendly. The staff worked as a team, the atmosphere was relaxed and friendly - above all no pressure! The other great perk is that Hyundai warranties and reviews are excellent. After touring and test driving many dealerships and cars, Hyundai Coiteux is the place I recommend!

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Recommend Dealer
Yes
Employees Worked With
Mr Richer, Mr Sasso.
March 08, 2017

"Overall great experience"

- Toor76

Moved to Montreal from the U.S. and need to find a good quality car that is also sturdy. I liked the Hyundai warranty and the car reviews. My experience with this dealership was great. They let me try out different cars and once I picked up the paperwork was easy. So far, no problems with the car!

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Recommend Dealer
Yes
Employees Worked With
David
June 16, 2014

"so-so service"

- Balinus

Two times I went to service my Elantra Touring for a broken link. Both times, they replaced a part, but the broken parts was still there. in other words, they made half the reparation. I had to go back both times the next week after the repair. Service is friendly though and I had no problem putting the reparations under warranty (as they should).

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Recommend Dealer
No
Employees Worked With
anonymous
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